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Jesse S

Worst Motel I've ever stayed in

1.0 of 5 bubblesReviewed 13 Oct 2021
Zero stars. The worst Motel I've ever stayed in. No-one was on reception and when someone did arrive he was the nastiest foreign employee I've ever met. Rooms are old and stale, wifi is non-existant and this hotel is generally putrid. It's cheap for a reason. STAY AWAY!!!
Date of stay: October 2021
Trip type: Travelled on business
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8 - 13 of 112 reviews
Reviewed 11 July 2021

Very friendly, attentive and accommodating staff.
When we arrived, we were offered a choice of family friendly rooms and were able to inspect to make a choice.
The room was spotlessly clean and fresh.
The reverse cycle air-conditioner was noisy and required a chair to stand on to access the controls.

Room tip: Away from the staircase to 1st floor rooms
Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Wottinger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2020 via mobile

If your on the great Ocean Road there is an excellent free camp on the creek about 20 minutes out of town at Panmure ,it has excellent toilets and swimming hole under the road bridge.
It's a short drive in to the surf club and beach.
The park with an excellent fresh water area is a nice walking area.
We have been through a few times but missed the parks .
The free camp is also a bit hidden it's opposite the pub not behind it and the slip road heads west alongside the main road.

Date of stay: January 2020
Trip type: Travelled with family
Thank Michael I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2019

Our stay here was by way of Travel Auctions, which was bought for us as an anniversary getaway. When we arrived, Sue was incredibly rude and accused us of double booking and stating that legally we would be required to pay, despite the entire situation being a mistake on their end. I initially emailed about reservations, however after a fortnight went by with no response, I called the motel to book and spoke to the husband (stating on the phone that I had emailed earlier without a response and to disregard the email, which I had assumed they had done-given there was NO response to the email.) Naturally I refused to pay for a room that I had not booked.

We were given a room that was not in the original booking of the travel auction. The room was filthy, looked like it hadn't been updated since the early 70s, and smelled like stale urine, the beds were incredibly uncomfortable, and the hospitality was grossly lacking. After one night of restless sleep, we decided we would book alternative accomodations elsewhere last minute (which were not only cheaper, but far more luxurious and in a better and more central location.) When we returned the key and asked why - we were told "We're a budget motel and only replace the beds when they're broken."

Considering the other reviews of this place, I was expecting at least a friendly welcome, but that was not to be so. This experience soured our experience in Warrnambool and we will not be back. Having spoken to others, people using Travel Auctions have experience a similar "welcome" by the City Heart Motel. But one would ask, why sell packages through there if you don't intend to treat travellers the same.

Date of stay: November 2019
    • Value
    • Sleep Quality
    • Service
Thank limitedtravels87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2019

We were made to feel very welcome by Nev & Sue, a cooked breakfast delivered to our room each morning, beautiful. Very close to shops, just a short walk away from everything. Thank you Neville & Sue for a great few days. Good Luck to you both for your future.

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
Thank GAYLE12345677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2019

As I was Traveling alone , I was looking for somewhere safe.. well i got even better !!!
The owners made me feel as if i was their daughter !!! My room was very clean and super comfy bed!
Had a delicious muesli for breakfast!
10 mins to the beach and 1 min from all the shops and restaurant!!! Was just great!

Date of stay: August 2019
Trip type: Travelled solo
1  Thank Eriikita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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