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Booking.com
AU$143
Fully refundable before Thu, 30 May
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AU$139
Fully refundable before Fri, 31 May
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AU$124
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IntrepidLondoner
Melbourne, Australia

Average for price

3.0 of 5 bubblesReviewed 5 Apr 2024
Average rooms for price. Next to the hot springs but no benefit to that. They dont offer any deals to the hot springs. The pool is not warm or that inviting. The facilities are not open very late. Just a very average hotel next to the sea. Would stay near by somewhere cheaper.
Date of stay: March 2024
Trip type: Travelled with friends
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Reviewed 30 March 2024

Average experience for a ☆☆☆☆ hotel. The room was the only positive, comfortable, very spacious, nice bathroom and lovely view. Check in was terrible, both guys at the reception desk were not helpful, checked us in in a rush, quite unfriendly guys, not a smile on their face, very poor customer service. The reception and entrance area of the hotel looked very outdated and not welcoming at all. Same on the guest room floors, scratches on the walls, needs a good paint for sure. We had a glimpse of the bar and were not impressed. 2 hotel guests were just sitting outside the hotel entrance having a smoke and wearing just ....bathrobes! I understand this hotel offers spa and wellness facilities but that scene was not appealing, certainly not a look belonging to a 4 star hotel. The check out experience was also poor, very bland and unfriendly staff at the counter, really terrible. If you need a really good lesson in Customer Service go to VOCO Hotel in Melbourne. We will not book this hotelagain.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debora S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

Disappointed. Hotel tired nothing like photos. Room Tiny, concertina mirrored door between bedroom and bathroom...not good. Hot water not consistent. Food in restaurant awful. Luckily there was great breakfast place on beach not far. Will not recommend this place.

Room tip: Do your research
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank lesliedavidh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2024

This hotel may only be rated 4star, but the staff at least are 5 stars. During our short stay, with an ill wife, the staff couldn’t have been more helpful. Everything about this facility was impressive. Only to be followed up with locating and rapidly returning some clothes we had left behind.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank William B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2024

We booked in for a 2 night stay for the Australia Day long weekend and were extremely disappointed. Upon arrival the revolving door wasn't working, and only one side door was able to be used so it was quite annoying to get ourselves, our luggage and a pram with a baby into the foyer. Oh, and only one lift was working too. Once checked in we headed up to our room to find out we were given a basic queen room instead of the premium king suite we booked. They were not able to find us another room that matched what we had booked, so instead they gave us free breakfast for the two days. A nice gesture but the actual breakfast itself was quite underwhelming and very limited for choice. Also you have to pay extra for a coffee, which was a bummer. We made do with our smaller room/bed BUT the cleanliness and overall appearance of the room was pretty bad. There was some rubbish under the bed, dust on the cups in the bathroom, rust on the shower curtain rod (which was also extremely loose), holes in the tiles and pretty gross looking grout throughout the whole bathroom. Not at all what the pictures online looked like. It just seemed that the room we were given was either extremely basic or not renovated like the others were. I wouldn't have cared so much if we hadn't paid almost $700 for just two nights. Definitely not worth the money.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kayla P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 1 February 2024

Hi I5897WWkayap, Thank you for taking the time to share your feedback regarding your recent stay at our hotel during the long weekend. We sincerely apologise for the inconveniences you experienced and appreciate your valuable input.
We understand that the revolving door and limited lift access upon your arrival posed challenges for you, especially with a pram and luggage. Please be assured that the revolving door is currently operational but can feel quite heavy to push and we also appreciate your patience as we address the lift issue, aiming to have it fixed promptly.
It's important to note that when technical issues arise, particularly with specialised equipment like an elevator, we must prioritise the safety of our guests. In such cases, we often need to wait for specialists to assess and address the problem thoroughly. While we understand this may be inconvenient, our commitment to guest safety remains our top priority.
We are genuinely sorry for the oversight in providing you with a basic queen room instead of the premium king suite you had booked. While we regret that we were unable to find a suitable alternative room, we hope the complimentary breakfast for the duration of your stay helped in some way. We acknowledge your feedback about the breakfast choices and the additional cost for coffee, and we will certainly take this into consideration for future improvements.
We genuinely value your patronage, and we are sorry that your recent stay did not live up to the standards you have come to expect from us. We assure you that your concerns have been shared with our team for further review and improvement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

Firstly, the Hot springs was fantastic, but they are not associated with the hotel. they told me there a separate Identify. Payment is separate or charged back to hotel.
But I was blown away with the accommodation as I paid $1296 for two nights and this was, we got. as soon as we walked in my partner noticed the towel was dirty on the bed rolled up with a very large brown stain, secondly, we only had one cake of soap? even budget hotel motel gives you two, we were located on the 4th floor and for three days two nights they were only using one elevator ??? there is two so the amount of wait time was ridicules. Lastly when i phone on my prebooking i stated to the reception at the hotel. you do have an indoor pool he replied of course, what he didn't say is the heater on the pool is broken and won't be fixed until the end of January. but guys the hot springs was worth the embracing stay at this hotel, please stay somewhere else it's not worth splashing out oh by the way the balcony doesn't have any sit-down chairs. the carpet could do with a upgrade, if you're wondering yes i took the towels back, he replaced them but with no apology he snaped the towel out of my hand to replace it, so one elevator for every level had to be used and we didn't see any repair man. the only flip side is the location is good but will never recommend it that's for sure not for that price.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank joseph g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 10 January 2024

Hi 18josephg, Thank you for sharing your feedback with us, and we genuinely appreciate your detailed review.
We are thrilled to hear that you enjoyed the Hot Springs experience; however, we deeply regret that you were disappointed during your stay at our hotel.
Regarding your concerns with the accommodation, we sincerely apologise for the oversights in amenity provision. Your feedback has been shared with our housekeeping team for immediate attention.
We acknowledge the inconvenience caused by the maintenance of one elevator during your stay. Unfortunately, this was due to essential maintenance work to enhance the overall guest experience. We understand the impact it had on your wait time and sincerely apologise for any frustration caused.
We regret any miscommunication regarding the indoor pool's heating issue, and we apologise for any inconvenience this may have caused. Rest assured, we are actively addressing this concern and anticipate its resolution by the end of January.
While we are glad you found the location favourable, we are truly sorry that your overall experience fell short of your expectations. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust on a future visit.

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