We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Toni L

Average

3.0 of 5 bubblesReviewed 24 Aug 2023
Our room looked lovely with amazing views, but the noises throughout the night for never ending. We could hear every time someone used the elevator, run a shower, or moved about from other rooms and the noises outside. We came for a rest and am now looking forward to going home to sleep. So sad as the accommodation and location itself was great. One other disappointment was when cleaners cleaned our room, they didn't clean the spa. A little odd, I must say.
Date of stay: July 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this review
Responded 28 Aug 2023
Hi Tantoinette, Thank you for taking the time to share your feedback about your recent stay with us. We truly value your perspective and apologise for any inconveniences you experienced during your visit.
We're pleased to hear that you found the accommodation visually appealing. However, we're truly sorry to learn that your sleep was disrupted by noises from other rooms, the elevator, and the surroundings. Your comfort and tranquillity are of utmost importance to us, and we understand how crucial a peaceful night's sleep is for our guests. We'll be sure to investigate this matter further to ensure that our rooms provide the serene environment you deserve.
Additionally, we apologise that it seemed as though the spa was not cleaned. This certainly does not align with the high standards we aim to maintain. Please know that your feedback is invaluable in helping us identify areas for improvement.
Thank you once again for sharing your thoughts with us. We hope to have the chance to welcome you back and provide you with the outstanding experience we're known for.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    AU$162
  • Hotels.com
1.4 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$201
  • Booking.com
0.1 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
Lobby
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$123
  • Booking.com
0.3 km from Deep Blue Hotel & Hot Springs
Free parking
Pool
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$214
  • Booking.com
2.1 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
King Room
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$157
  • Booking.com
2.2 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
Exterior
  • Hotels.com
  • ZenHotels.com
    AU$139
  • Priceline
2.1 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$127
  • Booking.com
2.0 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
Games room
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$92
  • Booking.com
8.4 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$121
  • Booking.com
2.8 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
King size beds in all apartments
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$143
  • Booking.com
2.5 km from Deep Blue Hotel & Hot Springs
Free Wifi
Free parking
View more hotels in Warrnambool
Reviews (1,140)
Filter reviews
1,140 results
Traveller rating
387
421
196
78
58
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
387
421
196
78
58
Show reviews that mention
All reviews geothermal pool ocean view bedroom penthouse the great ocean road comfortable room stayed for one night road trip balcony spa melbourne
Selected filters
Filter
Updating list...
19 - 24 of 1,140 reviews
Reviewed 3 July 2023

Booked a package a month in advance for my partner's birthday and told at check in restaurant was closed, inadequate compensation provided, no complimentary water when already paying so much per night. Only care about your money, no value as a customer.

Room tip: Pool freezing cold and hot springs zero customer service, only go for hot springs, not if you want to be treated like a human being!
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pretty C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 6 July 2023

Hi 708prettyc,
Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our guests. However, we are truly sorry to learn that your experience with us fell short of your expectations.
We understand your disappointment regarding the closure of our restaurant for dinner during your stay. We sincerely apologise for any inconvenience caused. While we strive to offer a wide range of dining options to cater to our guests' needs, there are times when circumstances beyond our control may require temporary closures or adjustments to our services. We apologise for not meeting your expectations in this regard and assure you that we are continuously working to enhance our offerings.
Once again, we appreciate your feedback and apologise for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2023 via mobile

Stay here before for a weekend away as we were doing the hot springs in the hotel complex.This hotel is close to ⛱️ beaches and cafe. The rooms are good size,comfortable bed,hot water pressure great. Heating works well. Good size bathroom. Large TV, tea and coffee. No free water bottle in rooms,$4 each bit steep.
The springs are amazing, being 4 times now,perfect night at 10 degrees,no wind or rain. Springs are capped at 115 on sat night,just nice,few young adults talk rather loud and can spoil the wellness of the pools.
Would highly recommend the hotel and springs.

Room tip: June has good prices on agoda $168.oo after long weekend.
Date of stay: June 2023
Trip type: Travelled with friends
Thank Elisams5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 20 June 2023

HI Elisams, Thank you for taking the time to share your positive experience at our hotel. We are happy to hear that you had a wonderful stay at the Deep Blue Hotel & Hot Springs.
Your kind words and feedback mean a lot to our team as we work hard on the continuous improvement of our guest experiences.
We hope we get the opportunity to welcome you back for a visit again sometime soon :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2023

The whole experience was excellent, the room and bed was comfortable and clean. Checking in was simple, parking easy and the staff from reception to maintenance were friendly and obliging and gave you the impression they actually wanted to be there. In relation to the the facilities and services it was fantastic and very relaxing. The only thing that I would keep in mind for next time is to not go on a public holiday as some areas are not open along with the prices being inflated.

Room tip: Keep an eye on prices for public holidays Contact staff regarding best times to book facilities
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank GregG326
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 15 June 2023

Hi Greg, Thank you for taking the time to leave us with a review of your recent stay at the Deep Blue Hot & Hot Springs. We appreciate your kinds words, and are so pleased to hear that you enjoyed your time with us. We hope that we get the opportunity to welcome you back again soon :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2023

Our room was extremely quiet from traffic noise, very spacious, clean and with a well equipped kitchen with microwave and toaster to cook our own meals. Front end staff were helpful and friendly. Car parking was undercover and easy access to room.

Room tip: Make sure you book into the twilight session in the Hot Springs, Well worth it! next time we will book a two night stay to enjoy our space.
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ceinwen P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 8 June 2023

Hi Ceinwenp2018,
Thank you so much for taking the time to leave us a review of your recent stay at the Deep Blue Hotel, we are so pleased to hear that you enjoyed your stay with us. Thank you again for your feedback, we would love to welcome you back again sometime soon :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2023

The room was comfortable but that was the only good aspect of this poorly run hotel. We had booked the hot springs but a large group were waiting 30 mins before the session started and stayed in the best pools for the entire time. The supervisor should have moved these people so others could enjoy the only 2 pools with jets. Also, showering before entering the pools should be enforced. Breakfast was the worst EVER. Only packaged / plastic scrambled eggs ( you had to pay $2 for any other type!) and lukewarm water for tea/coffee. The staff didn't seem to care about anything. Didn't know how to operate the toaster! There was a gap under the room door and it was quite noisy for a while. We feel the management are only interested in getting as much money from guests as is possible! There is an attitude of " couldn't care less" about the whole hotel.. Is it on the market? Wouldn't be surprisedl Will NEVER recommend this hotel to our Melbourne friends and family. The hot springs on the Mornington Peninsula are far superior as are Hepburn hot springs.

Room tip: DON'T STAY HERE!!!
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank U834WJmonicag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 2 June 2023

Hi U834WJmonicag,
At our hotel, we are committed to providing exceptional service and experiences for our guests, and we regret that we did not meet your expectations on this occasion. We value your feedback and will use it as an opportunity to learn and improve.
Regarding your dissatisfaction with the breakfast buffet, we are sorry to hear that it did not meet your expectations. We take great pride in the quality and variety of our breakfast offerings, and we apologize if they did not meet your personal preferences. We understand that different guests have different tastes and dietary requirements, and we will certainly take your feedback into consideration when reviewing and refining our breakfast offerings.
Thank you for sharing your feedback our sincere apologies for not meeting your personal expectations during your stay, the Deep Blue Team work hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept our apologies for this.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews