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Monica G

DO NOT STAY HERE!!!

1.0 of 5 bubblesReviewed 31 May 2023
The room was comfortable but that was the only good aspect of this poorly run hotel. We had booked the hot springs but a large group were waiting 30 mins before the session started and stayed in the best pools for the entire time. The supervisor should have moved these people so others could enjoy the only 2 pools with jets. Also, showering before entering the pools should be enforced. Breakfast was the worst EVER. Only packaged / plastic scrambled eggs ( you had to pay $2 for any other type!) and lukewarm water for tea/coffee. The staff didn't seem to care about anything. Didn't know how to operate the toaster! There was a gap under the room door and it was quite noisy for a while. We feel the management are only interested in getting as much money from guests as is possible! There is an attitude of " couldn't care less" about the whole hotel.. Is it on the market? Wouldn't be surprisedl Will NEVER recommend this hotel to our Melbourne friends and family. The hot springs on the Mornington Peninsula are far superior as are Hepburn hot springs.
Date of stay: May 2023
Room Tip: DON'T STAY HERE!!!
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this review
Responded 2 June 2023
Hi U834WJmonicag,
At our hotel, we are committed to providing exceptional service and experiences for our guests, and we regret that we did not meet your expectations on this occasion. We value your feedback and will use it as an opportunity to learn and improve.
Regarding your dissatisfaction with the breakfast buffet, we are sorry to hear that it did not meet your expectations. We take great pride in the quality and variety of our breakfast offerings, and we apologize if they did not meet your personal preferences. We understand that different guests have different tastes and dietary requirements, and we will certainly take your feedback into consideration when reviewing and refining our breakfast offerings.
Thank you for sharing your feedback our sincere apologies for not meeting your personal expectations during your stay, the Deep Blue Team work hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept our apologies for this.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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24 - 29 of 1,140 reviews
Reviewed 28 May 2023

Nice hotel, conveniently right where the deep blue hotspring is, which is the reason we stayed at this hotel. The room was nice and clean, but like any other large hotel, nothing special which would justify its high price.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank AlpineOrchid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 2 June 2023

Hi AplineOrchid, Thank you for taking the time to provide us with some feedback of your recent stay with us. We are pleased to hear that you took advantage of our locality and the Hot Springs Sanctuary- we are sorry to hear that the hotel did not meet your personal expectations on this occasion. We do hope you give us another chance in the future :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2023 via mobile

The hotel is fine but basic. The only pool you can access for free is pretty terrible, feeling cold and a weird shape. You have to pay extra to use any hot pools ($25 per person for the small hot geothermal pool and $70 per person for the full hot springs experience, no kids under 5 allowed). No dinner service but ordering in via Doordash worked well, it was brought up to the room. What really blew me away was the facial I had in the spa, it was 5*. Great therapist and super relaxing. So all in all, hotel 3.5*, facial 5*!

Room tip: Not great with kids, terrible pool, no kids under 5 allowed in hot pools. No food available besides breakfast, no gym.
Date of stay: May 2023
Trip type: Travelled with family
Thank Lena B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 2 June 2023

Hi Lena, Thank you for taking the time to leave us with a review and some feedback of your recent visit with us. Although we are so pleased to hear that you received wonderful service at our Day Spa, we are sorry that the rest of your visit didn't quite meet your expectations. We do appreciate your feedback as we are always looking for ways to improve our guest services- we do hope you get the opportunity to visit again soon :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2023

Really disappointed. The hydronic heating not working and restaurant closed til Thursday evening. Had high hopes but also note that the sanctuary only open in evenings from Thursday. If on business you don’t really want to go looking for pizza in a strange town. On site meals was a big draw card. Breakfast buffet pretty basic. Town a bit of a drive. No gym that I can find on site either.

Room tip: Maybe ring ahead to ensure advertised facilities available
Date of stay: May 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 736michelleh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 23 May 2023

Hi 736michelleh,
Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our guests. However, we are truly sorry to learn that your experience with us fell short of your expectations.
We understand your disappointment regarding the closure of our restaurant for dinner during your stay. We sincerely apologize for any inconvenience caused. While we strive to offer a wide range of dining options to cater to our guests' needs, there are times when circumstances beyond our control may require temporary closures or adjustments to our services. We apologize for not meeting your expectations in this regard and assure you that we are continuously working to enhance our offerings.
We take great pride in the quality and variety of our breakfast offerings, and we apologize if they did not meet your personal preferences. We understand that different guests have different tastes and dietary requirements, and we will certainly take your feedback into consideration when reviewing and refining our breakfast offerings.
Once again, we appreciate your feedback and apologise for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2023

Great for Warrnambool, very new and not too crowded, loved our time here, definitely worth a visit if you are in town, book early as they do get booked out in advance.

close to the local beach as well

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Kate J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 23 May 2023

Hi Q1136Pkatej,
Thank your time to leave us with a review- we truly appreciate it. We are so pleased to hear that you enjoyed your time with us and we hope that you get the opportunity to visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2023

This resort is amazing, we always feel very welcomed by the reception staff on arrival and the restaurant staff are just as welcoming and professional, beautiful breakfast is served and dinner. The rooms are very clean and comfy bed, with beautiful fluffy towels.
This is the only place we stay when we visit Warnambool.
Thank you.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank angelaivens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Manager, Marketing at Deep Blue Hotel & Hot Springs, responded to this reviewResponded 23 May 2023

Hi Angelaivens,
Thank you for taking the time to leave us with a review of your recent stay with us. We pride ourselves on our customer service and to hear that your were delivered friendly service is wonderful. We do hope you get the opportunity to stay with us again sometime soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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