We made an online booking using Booking.com. Megjo's review is spot on for description of the property. We arrived exactly when we said we would but our room had been given to other guests. Being a family of 5, we search for appropriate accommodation and chose carefully. We were offered a replacement room that accommodated the 5 of us, all in one room, we don't understand why the other family were not offered that room or the larger penthouse which was available. The revamped rooms seem clean and well appointed at first, but on closer inspection you can see where money has been saved (eg. the bathrooms and the kitchen). The cleaning of the room was not at even a 3 star standard. The bed sheets had not been changed as a large wad of someone else hair was at the foot of the main bed, in between the sheets, and other 'hairs' clearly visible on the white sheets. The coffee pods offered as complimentary were pierced, meaning they had already been used. The manager was very apologetic and went to great pains to rectify the coffee pods, and they worked with booking.com to refund our cancellation as their policy with booking.com is to pay the entire fee, as we took another room with a price difference. We can say that the service provided by the manager was good. Apparently it was the owner who gave our room away so perhaps they need to rethink their business model if this is standard service from them. The reason we have given them a 3 point rating and not lower is that the personal service from the manager and attempt to update the motel is evident. Unfortunately we will not be booking this property in the future.