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Mercure
AU$169
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AU$169
Fully refundable before Fri, 31 May
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corbes63
Australia

No Accor platinum benefits

3.0 of 5 bubblesReviewed 4 weeks agovia mobile
Last minute stay due to a hospital visit next door. Platinum Accor member, but no upgrade available even though plenty of rooms available for sale online. Breakfast benefit not honoured because they insisted on seeing the physical card (haven’t needed it for any other stay elsewhere ever). For a basic hotel, will stay elsewhere next time if no need to be this close to the hospital and no Accor benefit.
Date of stay: January 2024
Room Tip: No Accor benefits
Trip type: Travelled with family
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Reviewed 2 March 2024

Very tiny rooms but a comfortable bed. Not condusive to working after hours away from home- too small and cramped. Amenities in the room need improvement- basic liquid hand soap, conditioner and shampoo. Could do with a microwave, toaster, moisturiser. However, i was given a diffrent room to what was booked- the disabled room, which may have been different to the one I booked (this was on me and not the hotel fault at all). The room was noisy due to location near to elevator. The food at the cafe downstairs is okay - not delievered, pickup only. I did have the calimari with pickled salad- both nights. The salad was awful and I asked for a plain salad instead and they said I couldnt change this. I asked them to leave it off as it was inedible. They still served it- literal waste of food. This is not owned by the motel - think it would be in hotels interest to improve service and quality as they clearly get reviewed for this judging by other reviews.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank caitlinbL3523VB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 December 2023

Stayed one night (and one breakfast) recently on a group trip through the area. The hotel has a boutique-ish vibe (reminded me of European hotels for some reason, maybe the size of the rooms), with very small rooms, but they were clean and had everything you needed. I was a single and I think two in my room would have been quite cramped. The staff was helpful and pleasant and the breakfast was good for our needs (sort of fast food plus), with a decent menu. You ordered at the counter near the check-in and they let you know when it was ready. I had a breakfast wrap. A nice, interesting hotel.

Date of stay: October 2023
Trip type: Travelled with friends
Thank BirdsoftheWorld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2023

We spent 3 nights at the hotel which I had booked largely on the basis of the Mercure brand.
The room we had (which seemed a very typical one) was very small, with a very small balcony (wouldn't accommodate more than two).
Breakfast was not the usual buffet: you ordered what you wanted at a counter next to reception, and they brought you the food.
Nothing wrong with that, in principle, but we could see orders at the pass waiting for waiter service - waiting too long.
By the time we were served the food & drinks were just tepid!
Positive note: Free parking.
However, I would not book here again when next visiting Bendigo (great town!).

Room tip: Try to find an hotel with larger rooms...
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank David L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2023 via mobile

Being a former Art Series Hotel, the overall design of this property is fairly eclectic. The rooms are on the small side, however are cleverly packed with all the typical room features such as desk space and a coffee pod machine and even a tiny balcony for fresh air. Breakfast was quite good. Staff did their job efficiently without anything standing out. In the past, as an Accor member, and upgrade, discount, late checkout or gift was organised but not here.

Room tip: The location is a bit tricky as within the health precinct, so check maps before arriving
Date of stay: November 2023
Trip type: Travelled as a couple
Thank goodfoodau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2023 via mobile

The entire hotel was clean and tidy - love the art around the place. Rooms were great. Clean and exactly what was needed for a 3 day stay, beds were comfortable and rooms were to standard most if all everything was clean and tidy. The rooms weren't exactly spacious but enough as we got 2 interconnecting rooms for 3 people which was good. And enjoyed our stay. Bathrooms were clean which is a must and that was great too.
Cafe/restaurant wasn't the best. But standard. We decided to order room service on our first night and the food was great. Second morning breakfast wasn't the best, could have been better. Great coffee and great easy location.
Overall it was good.

Room tip: Parking always available Easy location In the middle of the city of Bendigo so you are close to basically everything
Date of stay: June 2023
Trip type: Travelled with family
Thank 11CynthiaZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Bendigo Schaller, Guest Services / Front Office at Mercure Bendigo Schaller, responded to this reviewResponded 18 September 2023

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as highly as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

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