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Mercure
AU$169
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Reviewed 17 August 2023

In all my years of travelling i have never stayed in a smaller room It was no bigger than other hotels bathrooms No way value for money room was nearly $200.00 should be more like $90 No room service you had to come down and take your meal up to your room !!

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank DARREN E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Bendigo Schaller, Guest Services / Front Office at Mercure Bendigo Schaller, responded to this reviewResponded 18 September 2023

Thank you for taking the time to tell us about your experience at the Mercure Bendigo Schaller. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooms are compact and measure 19 m² / 204 sq ft. displayed online and, the rooms are very functional, designed to make you feel welcoming and luxe. For your future stay, please select and book our Superior room for a bit more space. The superior room is made of a standard room and an interconnecting room that is set up as a lounge. Here is a walk view link for our Superior Room: https://my.matterport.com/show/?m=UnCj8m4QBP6. Our pricing is dynamic and is affected by demand, occupancy and local events if any. Unfortunately, we do not have room service available and I hope that you enjoyed the food from the Cafe. We hope that you enjoyed the rest of your visit to Bendigo. Best Wishes, Hotel Manager, Faiz Rashid.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2023

Paid for 2 nights in a Superior room, as advertised on their website: Soundproof doors and Soundproof Room.
The road noise through the balcony sliding doors was like camping next to an airport runway. After our first night I spoke to their manager on the phone as he was at home, he couldn't care less and said "You must be a light sleeper!", I said I wanted to be moved to the other side of the building and he told me they didn't have that type of room on that side of the building, so I said I wanted to check out early. He then told me "We have a no cancellation policy" in which he charged me for 2 night's stay! $720 it cost me for 1 nights' accommodation plus I had to find another hotel for the next night, I highly recommend Quality Lakes Hotel Bendigo which is so quiet.

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank ShaunM863
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2023 via mobile

Will absolutely be back again. 2 ladies at reception were very welcoming. The room was small, but cozy. Didn’t need a big room anyway. Shower was awesome and heavy flow. Towels weren’t scratchy or had a weird texture like a lot of motels do. The bed was actually super comfy, would still recommend own pillow, but theirs was just fine. The complimentary products smelt nice and felt nice on skin. The rooms were quiet and easy to get to sleep. The window blinds do tap on the frames if the aircon fan is up too high. Really loved my stay here.

Room tip: Parking can be difficult, but there’s an overflow parking nearby also.
Date of stay: July 2023
Trip type: Travelled on business
Thank 658nicolep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Bendigo Schaller, Guest Services / Front Office at Mercure Bendigo Schaller, responded to this reviewResponded 18 September 2023

The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

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Reviewed 5 July 2023 via mobile

The rooms are cosy. Small veranda. Big TV. Books on the wall + lots of art. Best TV ever great air-conditioner. Good lighting, automatic coffee machine blackout. Curtains. Lots of power points. And even lotion in the shower. Very friendly staff

Date of stay: July 2023
Trip type: Travelled solo
Thank seven n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Bendigo Schaller, Guest Services / Front Office at Mercure Bendigo Schaller, responded to this reviewResponded 18 September 2023

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as highly as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

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Reviewed 5 July 2023

I had stayed at the Mercure Bendigo Schaller some years ago (2020) so enjoyed the opportunity of staying here again for two nights in June 2023.

I love the modern, almost funky, ambience of this place with its art on its sleeve at every turn. The rooms are small, but very modern, clean and well-designed, as are the bathrooms. I slept extremely well and enjoyed this return visit.

The staff were very friendly, kind and helpful, and parking was plentiful (and free). The breakfast options were absolutely fine, and the coffee excellent. Unlike my earlier visit (when there was a buffet breakfast) the breakfast service is now ordered at the counter from a menu, but the service when I was there was quick and I had no complaints at all about the food.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank GrahamsMusic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercure Bendigo Schaller, Guest Services / Front Office at Mercure Bendigo Schaller, responded to this reviewResponded 18 September 2023

We are incredibly grateful that you took the time out to leave us a review. Thanks so much for sharing your experience with us. We hope to see you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

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