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“Little to no parking”

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Best Western Plus Launceston
Ranked #10 of 30 Hotels in Launceston
Reviewed 10 September 2012 via mobile

Great to place to stay close to shops etc .hotel is clean and service was good but the park looks like an after thought had to do couple of laps of block and stalk the car park before finally getting a park needs to be managed better

  • Stayed: September 2012
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1  Thank Leppy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureLauncestonGM, General Manager at Best Western Plus Launceston, responded to this reviewResponded 18 October 2012

Dear Leppy84,

Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Launceston, it is always a pleasure to receive feedback.

During the time of your stay there was a State wide dance event at the Princess Theater opposite the hotel and a high number of the competitors were staying at the hotel hence the car park was very busy throughout the day. I understand your frustration at not being able to find a car parking space and we do offer valet parking to our guests during busy periods when they can park their cars on the hotel driveway which we will move once a space becomes available. The hotel can also offer further parking nearby including a secure parking option.

Further to your comments and our limited parking provision we have developed new procedures for the management of our car park when we are busy in an attempt to provide parking, even if it is off site for all of our guests.

I appreciate your sharing your concerns Leppy84 as this helps me rectify this issue for our future guests, and it is my hope that you will give us the opportunity to better serve you in the near future.

Best Regards,

Paul Morton
General Manager
Mercure Launceston

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930 - 934 of 1,335 reviews

Reviewed 6 September 2012

I had a couple of nights here last week and everything was very good. The room was clean and tidy, the restaurant downstairs had good food and the staff were very friendly. The tramway bar is a great spot for a quiet drink and I appreciated the tasters from the restaurant as a tempter to dine there.

  • Stayed: August 2012, travelled on business
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1  Thank trw1089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureLauncestonGM, Manager at Best Western Plus Launceston, responded to this reviewResponded 15 September 2012

Dear trw1089,

Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Launceston.

I am glad that you were able to enjoy our complimentary tasters in the hotel lobby, as well as dinner in our Snappers Restaurant and a drink in our Tram Bar. Our team works hard to ensure that our guests are able to enjoy services from our Food & Beverage department.

Also your comments regarding your 'clean and tidy' room have been forwarded onto our Executive Housekeeper.

Thank you again for your comments and I hope we can welcome you back to the Mercure Launceston in the near future.

Warm Regards,


Sarah Ambrose
Food & Beverage Manager
Mercure Launceston

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Reviewed 4 September 2012

This hotel was okay in every way without being spectacular. ...but the meal I had for dinner as room service was by far one of the best meals I have ever had. The room was clean and had everything you need for an over night stay, but the mattress was a bit soft for my liking. I think a firm mattress is a MUST in hotels.

  • Stayed: August 2012, travelled solo
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Thank Ouchmooey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureLauncestonGM, Manager at Best Western Plus Launceston, responded to this reviewResponded 15 September 2012

Dear Ouchmooey,

Thank you for taking the time to write a Trip Advisor post following your recent stay at the Mercure Launceston.

Your comments regarding your room service dinner being 'one of the best meal I have ever had' was a pleasure to read and this feedback has been forwarded to our Executive Chef. Also your comments regarding your clean room and your mattress preference have been passed onto our Executive Housekeeper.

We pride ourselves in providing quality services to our guests, through the standard of our rooms, meals and customer service delivered by all of our staff. Receiving comments such as yours serves as an encouragement to our team.

I hope we can welcome you back to the Mercure Launceston in the near future.

Warm Regards,


Sarah Ambrose
Food & Beverage Manager
Mercure Launceston

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Reviewed 4 September 2012

  • Stayed: August 2012, travelled as a couple
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Thank afarmakis
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureLauncestonGM, Manager at Best Western Plus Launceston, responded to this reviewResponded 20 September 2012

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Reviewed 4 September 2012

The staff were friendly, the room was spacious, clean and sunny, parking was readily available but the breakfast was 'very ordinary'. The information about room availability on the Accor website did not match reality. I had requested and booked a certain room standard but it was not available when I checked into the hotel.

  • Stayed: August 2012, travelled with family
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Thank lifexplored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureLauncestonGM, General Manager at Best Western Plus Launceston, responded to this reviewResponded 3 October 2012

Dear Accorhotels.com Traveler,

Thank you for taking the time to complete a Trip Advisor post following your recent stay at Mercure Launceston.

I was pleased to read that you enjoyed your room however disappointed that you found breakfast 'ordinary' as we have recently added A La Carte cafe style dishes to our Continental and Buffet breakfast selections inclusive of espresso coffee for only $14.95.

I am sorry that the room type that you requested was not available at check in, we endeavour to provide the minimum room type requested and if this is not possible upgrades are provided for our guests.

Thank you once again for your feedback and it is my hope that you will give us the opportunity to look after you better in the future,

Best Regards,

Paul Morton
General Manager
Mercure Launceston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Launceston

Address: 3 Earl Street, Launceston, Tasmania 7250, Australia (Formerly Mercure Launceston)
Phone Number:
Region: Australia > Tasmania > Launceston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Launceston
#10 Luxury Hotel in Launceston
Price Range: $127 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Launceston 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
BEST WESTERN PLUS Launceston is conveniently located in the city centre, 15 minutes drive from the airport and 2 minutes walk from the main shopping precinct. The hotel features 116 rooms,FREE WiFi, a restaurant specializing in local produce and a cocktail bar. Nearby local attractions include the James Boag Brewery, Launceston Seaport and Cataract Gorge. #FREE WIFI# ... more   less 
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Also Known As:
Mercure Launceston Hotel Launceston
Accor Launceston
Best Western Plus Launceston Tasmania

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