I booked the penthouse for my wife and I for our wedding anniversary. The room was clean and the view spectacular, the price was high and the counter service poor. I had also booked an outside table for 2 at the restaurant, which I called a few days prior to confirm. We went down to dinner only to be told that there was no room outside. There was a large table (14 or 16) outside and they had obviously just decided to give our table away to accomodate this group. I complained but was told that they didn't have the booking. When I explained that I had not only booked, but confirmed a few days in advance I just got a blank look. A request to speak to the manager revealed that the unconcerned person to whom I was speaking was the very same man. We left and ate elsewhere. We have returned to the restaurant one time since only to be given very poor drinks service and then have our main meals brought out before our entree's. This place is a bit of a joke. The demand for hotels/restaurants in Mackay is very high so they have decided they don't need to work hard to get your money. Do yourself a big favour, avoid this place and go somewhere that they care about you and not just what they can get from you.
- Official Description (provided by the hotel):
- The Clarion Hotel Mackay Marina is considered as Mackay's premier hotel. Located on the relaxing waterfront setting of the picturesque Mackay Marina, the hotel is only a short drive from Mackay's city centre and 20 minutes from Mackay Airport and is Mackay's only hotel with marina views over the tropical blue waters of the Coral Sea. The 4.5 Star hotel provides a selection of high quality accommodation rooms, from Deluxe Studio rooms and 1 Bedroom Apartments through to Executive Suites and Superior Spa suites. All rooms are superbly appointed with all the modern conveniences you would expect to make your stay as relaxing and comfortable as possible including; i-pod docking stations, flat screen televisions, fully appointed kitchenettes and private balconies providing fresh sea breezes and views over the marina setting and out to sea. Our onsite Latitude 21 Bar & Restaurant provides modern Australian cuisine and is open for breakfast daily and dinner Monday to Saturday, room service menu is available daily. The Mackay Marina, voted Australia's number 1 marina precinct, is also right on the doorstep providing a choice of bars, cafes and restaurants including George's Thai, Angelo's on the Marina Italian, The Deck Steakhouse and Mackay's famous fresh seafood at The Lighthouse. Harbour Beach is also just a short stroll providing long stretches of golden, sandy beaches. Other facilities include 24 hour reception and on-site security, secure parking, swimming pool, fitness room, complimentary guest laundry on each level, fully air-conditioned hallways as well as unlimited FREE guest WiFi. The Clarion Hotel Mackay Marina provides the perfect setting for conferences, meetings, functions and weddings providing a number of versatile and high quality function rooms and breakout areas. Our dedicated function staff can help tailor an event to suit any occasion. The hotel provides a range of excellent guest services that have built a strong reputation with business travellers and holiday makers and has been awarded best hotel in its category by Choice Hotels Australasia and AHA's Best Superior Accommodation Australia. Our waterfront location and comprehensive facilities combined with friendly and professional service will ensure your stay in Mackay will be comfortable, enjoyable and productive. ... more less
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- Also Known As:
- Clarion Mackay
- Mackay Clarion