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“OK but not 4 star”

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Windmill Motel & Reception Centre
Ranked #19 of 34 Hotels in Mackay
Mackay, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“OK but not 4 star”
Reviewed 30 June 2011

No sleep for the first night of our stay as the neighbours decided to leave their door open to the joining front entrance - and they were noisy. Second night much better, but for a four star lacked the trimmings. One tiny bottle of shampoo/conditioner for two nights for two people and no shower cap or other luxuries normally expected for this level of motel and the price paid.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MackayCheetah50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

Traveller rating
    25
    41
    21
    8
    9
See reviews for
36
13
6
30
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Brisbane
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 June 2011

I stayed here while on a business trip in May and found it to be just ok.

The service from reception staff was very dissapointing, they ignored me on several occassions and each time they spoke to me it seemed I was a major inconvenience to them. For example, when checking in, one of the reception staff thought I was only staying one night instead of three I had booked; she said 'oh that would have been great if you were only here for one, I have so many people wanting rooms'. She continued to be rude, talking over me. The same receptionist when I checked out asked me if I had anything from the mini bar, I said no as I hadn't and she made me wait for someone to go and check the room to see if I had taken anything!

There are no fly screens on any of the windows or doors so they need to be kept close to keep mosquito's out.

There are better places to stay when in Mackay.

The restaurant service was much better but the food was really terrible, cold pumpkin soup that tasted like out of a can.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Kylie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mackay hotels

Far North Queensland
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 April 2011

We stayed in a family studio for two nights. The room was well appointed with two queen size beds, lounge and small dining table and medium size TV. Everything in the room was in good working order and very tidy. There is a restaurant and bar on-site for convenience although after eating there the first night we found better value elsewhere.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosco_FNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 19 January 2011

I travel loads with work and when in Mackay stay at and recommend the Windmill. The rooms are clean and the dining is excellent for cost. I have stayed here over 14 times and each time I'm impressed. Don't believe any negative comments about the quality or service.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hornet57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QLD
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 January 2011

Mackay has a terrible reputation for adding a "resources mining tax" to everything from letterboxes (I kid you not) to houses (have you tried to find anything half habitable for under $500 K???).
This reputation is rightfully earned i"m afraid.
To live more than 150kms from Mackay and therefore require the occasional overnight stay to conduct personal business, well, we are also hit by this tax in the accommodation sector as well. Just check Wotif for rates during the week compared to weekend stays for accommodation in Mackay and you will see that the majority of their income comes from conference/mining related stays, not tourism.
All that said, for someone that has lived and worked in the area for more than 13 years, The Windmill has consistently provided a good, very clean and modern standard of accommodation for the coin (some beds are more comfortable than others); their restaurant caters for most tastes and their staff are professional and accommodating. The beds in the king spa suites and the self contained ones across the road from the main reception are the picks.
You can do much worse staying elsewhere, although the minimum spend here is $140 per night.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveldottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windmill Motel & Reception Centre

Property: Windmill Motel & Reception Centre
Address: 5 Highway Plaza | Bruce Highway, Mackay, Queensland 4740, Australia
Region: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Mackay
#14 Luxury Hotel in Mackay
Price range (per night): $92 - $129
Hotel Class:4 star — Windmill Motel & Reception Centre 4*
Number of rooms: 63
Official Description (provided by the hotel):
Windmill Motel and Reception Centre is located 1.7 km (1 mi) from Mount Pleasant Shopping Centre and 3.7 km (2.3 mi) from Jubilee Park. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking. All 63 rooms feature free WiFi, Foxtel and Tea & Coffee making facilities. The Windmill Motel is in a perfect location for those who enjoy keeping fit with many running tracks located around the Gooseponds at the back of the property. ... more   less 
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Also Known As:
Best Western Mackay
Mackay Best Western

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