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Reviewed 16 August 2018

The room with a King bed was very spacious - no complaints there. The TV did not work and the staff were very proactive and came up and almost immediateyl. We have stayed at 5 star hotels and you do not get the service we received. One of the girls April was very helpful and came up a few times to try and get it working. It was a network issue. They gave us a key to another room nearby just to watch TV - that was great. Staff were very friendly and we were moved to another room the next day as the TV issue could not be resolved.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jackiem1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

I enjoyed my stay at this hotel. Neds were comfy and pillows fluffy.
I liked the scheme where you get a $10 voucher if you say no to your room being cleaned.
The restaurant food was delicious and room service was great.
Nice to have the club downstairs from the hotel for a drink, meal or pokies.

Stayed: August 2018, travelled on business
Thank funnydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2018

The Mercure is a couple of kilometres from the city centre and is affiliated with a Sports club. It has a very spacious reception area, and excellent restaurant options, as well as a bar area, all on the ground floor. I was upgraded to a privilege room which was of good size, spotlessly clean, very comfortable bed and adequate bathroom. The staff were particularly helpful and available at all times.

  • Stayed: July 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank ShepLapstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

We were driving Brisbane > Cairns, after leaving late from Brisbane needed a place to stay. The Gladstone Mercure was simply amazing! From calling just after 11pm to book two rooms, to everything being ready on arrival. Through to our subsequent car issues, and the General Manager, Craig taking us across town to pick up a part, then arranging for a room for a second night. Can not flaw this hotel! The staff were all (like, kid you not, everyone) were the old school classic customer service! I can not rate our experience highly at this hotel!!

Stayed: July 2018, travelled with friends
Thank Benjamin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2018

Would gladly return to the Mercure in Gladstone. Comfortable, clean and staying with 2 children we still had plenty of room. Check in was easy and with all we needed we had an enjoyable stay. The beds were comfortable and the shower had plenty of pressure.

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank DandMKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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