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Reviewed 8 September 2017

This is the second time we have stayed in just over a month.
The staff are excellent and very welcoming. The rooms are very comfortable, large bathrooms and showers. Outside balcony was really nice although would be very hot on summer afternoon.
Parking was plentiful and free and had easy access to the hotel.
The sports club attached to the hotel has a variety of dining options and bars and any that we have tried have all been really good value.
Barney Point beach is a pleasant walk away.
We will definately stay here again.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank notgreynomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

Excellent motel, combined with a sporting club therefore profits are returned to the community. 2 restaurants plus lounge bar - dinner and breakfast at the bistro Dinner - all you can eat buffet plus the best Wagyu steak ever served on hot stone for you to cook perfectly to your taste ($4.95 on top of meal). Breakfast was also buffet - could get eggs cooked to preferred way if desired. Accor Advantage Plus discount offered also. Great value for money. Reasonably priced if no discount.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
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Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Craig C, Guest Service Agent at Mercure Gladstone, responded to this reviewResponded 4 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 August 2017

Have stayed there on numerous occasions and always had excellent service from the professional friendly staff.
Excellent meals in the sport club and great coffee in the lounge area.
Will be back again and again!!!

Stayed: August 2017
Thank robf12017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig C, Guest Service Agent at Mercure Gladstone, responded to this reviewResponded 21 August 2017

Thanks robf12017 for your awesome review and repeat business,

We have a great team and it is always uplifting to hear that we have been able to make your stay enjoyable.

We will see you soon!

Kind Regards

Meghan Darby

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Reviewed 17 August 2017

Having booked the hotel, we didn't actually stay here. We drove into the car park - took one look at a hotel which describes itself as 4 star but is actually part of a Sports venue & decided that we could not bring ourselves to stay even one night. Fortunately we were able to get an extra night's accommodation in our next location. With the Mercure name I had expected something better.

Room Tip: Situated in very run down out of the way area.
  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank margaret s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig C, General Manager at Mercure Gladstone, responded to this reviewResponded 21 August 2017

Hello Margaret S
Disappointing to hear that you did not stay with us and did not set foot within the property. I am not sure what experiences you have had in the past with Sports Clubs but the Yaralla Sports Club is a very well known and reputable Club. The Accor group does not take partnerships lightly, with strict conditions required to ensure standards are met. We certainly fit into this category and currently hold a four and a half star rating as well as receiving the Best in Business awards for the Gladstone region within the Accommodation and Resort category for 2016.
If in the area again I am more than happy to show you around where I am sure once you have seen the property your view of the property would change.
Looking forward to your return to the region.
Regards
Craig Conley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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