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All reviews the gold coast plunge pool across the road restaurant downstairs spa bath sub penthouse close to the airport main bedroom coolangatta airport family holiday a wonderful stay stayed in a bedroom apartment short walk down stairs beds were comfortable patrolled beach the managers
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Reviewed 25 June 2017 via mobile

Stay for 2 nights and two rooms, at $350 per night per room,and was shocked at some of the "rules". Number 1 - extra towels for use in the pool area are hired at $5 per towel. That the kind of thing you see at $70 a night place not $350 a night. Number 2 - was told we could not use the pool after 12pm on day of check out. I holiday on the Gold Coast 4 to 6 time a years. This is the first time I have ever encountered rules like this. Was shocked

Date of stay: June 2017
Trip type: Travelled with family
Thank Aaron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirraApt, Manager at Kirra Surf Apartments, responded to this reviewResponded 27 June 2017

Dear Aaron K, Thank you for taking the time to write to us on Trip Advisor! We
really do appreciate all comments both good and bad as this does help us to improve the service and care we provide to all of our guests. However we would also like the right of reply to your review. You had booked a 1 Bedroom and a 3 Bedroom Apartment of which both prices for each apartment are less than $350.00 per night per room. Our 1 Bedrooms range from $168-$233 per night whilst our 3 Bedrooms range from $255-$339 per night in our low season. 1) To hire a pool towel at $5.00 per towel for your whole stay is not a "rule", it's a choice! Whether you stay 2 or 10 nights the price is the same as there are costs involved to hire and launder these towels which are outsourced. 2) As we are a large complex made up of owners, residents and guests of which our pool area is for their exclusive use and accessed via security doors only, when you hand in your keys upon departure you no longer have access to that facility. However as Reception is open until 12.00pm on a Sunday and your children wanted a swim, I did allow you to stay up until that time of which we could monitor. Considering we allowed this after your children were caught throwing ice from the balcony on the 6th floor, resulting in the building manager being hit whist he was tidying up the furniture in the pool area not long after you checked in. We can advise this was certainly a "shock" to us! Our policies and procedures are for the well-being of all people in our building without exception. We appreciate that you always have a choice of accommodation when staying in the area..........................From all the team at Kirra Surf Apartments









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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

Booked in with family for a catch up and birthday celebrations, the staff Lauren Lucy and Ali couldn't have been more accommodating, no request was too much and their friendly natures beautiful smiles made our trip complete

Room tip: Ocean view suites are great sizes and the views gorgeous
Date of stay: May 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank sunnski22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirraApt, Manager at Kirra Surf Apartments, responded to this reviewResponded 4 June 2017

Hi Sunnski22, We appreciate you taking the time to share your experience with us and WOW you have really made our day with your lovely feedback! Thank you so much! It’s always a pleasure to have guests like you stay with us and enjoy what the building has to offer. Looking forward to seeing you back again one day soon. Take care.........................From all the team at Kirra Surf Apartments

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Reviewed 24 April 2017 via mobile

Great apartments. Close to beach. Very clean and well appointed. Friendly staff. Beautiful view of ocean from our main bedroom and the living spaces. Accommodated two families side by side. Late checkout available (5pm) for $80 extra.

Date of stay: April 2017
Trip type: Travelled with family
Thank AprilViolet36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirraApt, Manager at Kirra Surf Apartments, responded to this reviewResponded 26 April 2017

Dear AprilViolet36, We really appreciate you taking the time to share your holiday experience with us. It is so pleasing to read such positive comments and here at Kirra Surf Apartments our aim is to make your experience with us a memorable one. Was a pleasure having your lovely family stay with us and we hope to see you again in the not too distant future! Take care.........................From all the team at Kirra Surf Apartments

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Reviewed 18 April 2017 via mobile

Great easy clean apartments super convenient no spa lovely pool though. Well furnished rooms and kitchen with supplies. Spacious living areas with sea views - bonus whale watching from bed! Private easy with kids. Accessible to all spots. Big noisy with airport close by but good sound blocking walls

Date of stay: April 2017
Trip type: Travelled with family
Thank puddlejumperDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirraApt, Manager at Kirra Surf Apartments, responded to this reviewResponded 20 April 2017

Dear puddlejumperDunedin, We really appreciate you taking the time to share your feedback with us and so pleasing to hear that you have enjoyed your time here at Kirra Surf Apartments. Our aim is to make your holiday experience a memorable one and we hope you return again one day soon. Take care.........................From all the team at Kirra Surf Apartments

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Reviewed 26 March 2017

Partner and I stayed here for a couple nights, even though my flight from LA was delayed by a day and was jet lagged as can be we had a beautiful stay in our 2 bedroom apartment, loved the pool area and the underground secure parking was handy, staff was very helpful when I required late check in and check out. All round great stay.

Room tip: Rooms overlooking the ocean and pool are well worth the extra couple dollars
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank CastelleEdwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirraApt, Manager at Kirra Surf Apartments, responded to this reviewResponded 28 March 2017

Dear CastelleEdwards, We really appreciate you taking the time to share your feedback with us and so pleasing to hear that you have enjoyed your time here at Kirra Surf Apartments. Our aim is to make your holiday experience a memorable one and we hope you return again one day soon. Take care.........................From all the team at Kirra Surf Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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