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Reviewed 27 August 2019

We enjoyed 2 nights in a very comfortable room with great views over the ocean and of the beautiful sunrise. Breakfast choices were really great but the cooked selection seemed to have been overcooked. The pastries were delicious.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
3  Thank Patricia S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 27 August 2019

Dear Patricia S,

Thank you for taking the time to provide feedback on your recent stay with Novotel Northbeach. I am delighted to read you enjoyed your stay with us. The views from our rooms are incredible. Especially with the amazing sunrises we have been having.

We do hope we can welcome you back in the near future. Thank you again for your review.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2019

The first appearances in the lobby weren't great as it looked pretty tired, for example the floor was cracked and "patched up". Check in was genuinely welcoming and helpful. The room was very spacious and pleasant and overlooked the beach. It was well equipped and in a much better state of repair than the lobby. The room service was OK and as is often the case luke warm. Bar service was efficient and friendly. The hotel was well located and a walk along the foreshore before breakfast was an ideal way to start the day. I was the second person at breakfast on opening however there was only one staff member to seat and assist and so any request that was out of the ordinary took a while to respond to. Check out was efficient too. One of the best aspects of the stay was the genuine care shown by staff, hopefully a renovation of the lobby will provide a better initial impression soon.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank RossY415
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 27 August 2019

Dear RossY415,

Thank you for taking the time to provide feedback on your recent stay with us. I am delighted to read you enjoyed your time. I understand the the lobby look tired, however we are looking at refurbishing it shortly.

As you have seen, we have refurbished our rooms, they are beautiful and modern. As you can imagine we receive amazing feedback in relation to the work we have done. At Novotel Northbeach, we do pride ourselves on the service we deliver. Our staff ensure all guests feel welcome and they go above and beyond to meet our guests needs.

Once again, thank you for your review and we do hope we can welcome you back in the near future.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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Reviewed 18 August 2019

Back in the day this motel was The Top venue for parties and the best motel in town, by far. Sadly it has struggled to keep up and still is. The website highlights the recent renos but this has just brought it up to a standard some way below certain newer places you can stay in Wollongong.

For our stay this weekend we were ecstatic to be greeted by that great north beach view, and some funny friendly cockies on the balcony. But later, reality bit as we could not sleep properly due to the over-soft beds and the noise from fellow guests laughing and playing music until 1am which reverberated down the corridors. We were also on edge because only one lift was working. If that one failed, we’d be faced with an 8 storey climb down with our suitcases. The best thing is the location alongside the beach and handy for the free #55 bus.

We will return to the south beach area next time.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank IanK1295
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear lanK1295,

Thank you for your feedback. I do apologise it was not to the standard you had hoped. We are constantly being praised in relation to our rooms and the changes we have made. I have communicated your feedback with Higher management.

If you do wish to discuss this further, please do not hesitate to contact the hotel and speak a Manager.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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Reviewed 18 August 2019

It was OK, it wasn't cheap. Room ok clean and comfortable, the weakness is the staff. They weren't really on it, queues, and limited knowledge IE maps?????
We wanted info about a route when leaving and a guy helped us, but the rest of the team didn't have a clue.
It was expensive for what it was, and I would not bother again. Local restaurants etc nearby...but probably find cheaper and better elsewhere.

Date of stay: March 2019
    • Value
    • Sleep Quality
    • Service
Thank hotelguest21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear Hotelguest21,

Thank you for your feedback. I am very surprised to read your comments about our staff. Normally our feedback is amazing and we are constantly praised on the service we deliver. I do apologise if you did not receive this service.

We do hope you will give us a second chance to redeem our selves.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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Reviewed 18 August 2019 via mobile

Hotel is in perfect location except for parking is a bit confusing due to one-way and directions are not very clear. Staff are just okay just doing their normal routine. Parking is $15 in which other hotels are included or free if you are checked in.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank Parokya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear Parokya,

Thank you for your feedback. Yes our hotel is in a wonderful location being directly across from North Wollongong beach and providing our rooms with stunning views.

We do hope we can welcome you back in the near future.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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