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Reviewed 18 August 2019

Back in the day this motel was The Top venue for parties and the best motel in town, by far. Sadly it has struggled to keep up and still is. The website highlights the recent renos but this has just brought it up to a standard some way below certain newer places you can stay in Wollongong.

For our stay this weekend we were ecstatic to be greeted by that great north beach view, and some funny friendly cockies on the balcony. But later, reality bit as we could not sleep properly due to the over-soft beds and the noise from fellow guests laughing and playing music until 1am which reverberated down the corridors. We were also on edge because only one lift was working. If that one failed, we’d be faced with an 8 storey climb down with our suitcases. The best thing is the location alongside the beach and handy for the free #55 bus.

We will return to the south beach area next time.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank IanK1295
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear lanK1295,

Thank you for your feedback. I do apologise it was not to the standard you had hoped. We are constantly being praised in relation to our rooms and the changes we have made. I have communicated your feedback with Higher management.

If you do wish to discuss this further, please do not hesitate to contact the hotel and speak a Manager.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

It was OK, it wasn't cheap. Room ok clean and comfortable, the weakness is the staff. They weren't really on it, queues, and limited knowledge IE maps?????
We wanted info about a route when leaving and a guy helped us, but the rest of the team didn't have a clue.
It was expensive for what it was, and I would not bother again. Local restaurants etc nearby...but probably find cheaper and better elsewhere.

Date of stay: March 2019
    • Value
    • Sleep Quality
    • Service
Thank hotelguest21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear Hotelguest21,

Thank you for your feedback. I am very surprised to read your comments about our staff. Normally our feedback is amazing and we are constantly praised on the service we deliver. I do apologise if you did not receive this service.

We do hope you will give us a second chance to redeem our selves.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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Reviewed 18 August 2019 via mobile

Hotel is in perfect location except for parking is a bit confusing due to one-way and directions are not very clear. Staff are just okay just doing their normal routine. Parking is $15 in which other hotels are included or free if you are checked in.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank Parokya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear Parokya,

Thank you for your feedback. Yes our hotel is in a wonderful location being directly across from North Wollongong beach and providing our rooms with stunning views.

We do hope we can welcome you back in the near future.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

We stayed there for one night to view a local art exhibition and enjoy a nice night by the ocean so booked an ocean facing queen room. The room was $369 for the night so my expectations for a nice experience were relatively high. Our room was located on the 6th floor and the lifts [2 lifts for the entire hotel] did not work the whole time we were there requiring us to walk down stair wells along with other disgruntled guests for the duration of the stay [difficult with bags]. The corridor carpets were dirty and unclean, the doors are not thick enough to shield the noise of the guests outside at night. I stay in a variety of hotels on a weekly basis for business ranging from 3-5 stars and would rate the quality of this hotel around a 3 star [albeit over double the price you would pay for an average 3 star]. The room itself was okay with a decent view although the windows were dirty and the ledge outside it covered in bird poo which just added to the general grimy nature of the place. I won't be returning.

Room tip: Check if the lifts are working before requesting a room on a high floor!
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Tracey C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear Tracey C,

Thank you for taking the time to provide feedback on your recent stay. Please accept my sincerest apologies your stay was not to the standard it should of been. In relation to the lifts we have been experiencing technical difficulties which are in the process of being rectified.

I have communicated your feedback with higher management. If you do wish to discuss this further, please do not hesitate to contact the hotel.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

We had a wonderful stay at this amazing property on the beachfront. We stayed in a magnificent suite with a balcony overlooking the ocean with swaying palms and the lighthouse nearby in view.

We enjoyed buffet breakfasts and lovely seafood buffet dinners. All the staff were courteous and helpful making our stay a memorable one. We will continue to return. This is one of our favourite hotels in NSW.Amazing property - relaxing stay.

Room tip: Front of building gives you 'in your face' ocean views.
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
3  Thank lynninsa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this reviewResponded 23 August 2019

Dear lynninsa,

Thank you for your incredible review. I am so pleased you enjoyed your stay with us. Our views are breath taking and it very hard to turn away from it. I am very happy you enjoyed it.

We look forward to welcoming you back in the near future and thank you again for your lovely feedback.

Kind Regards,

Rebecca Blackwell
Guest Relations Manager

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