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“Excellent service”

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Quality Suites Pioneer Sands
Ranked #3 of 15 Hotels in Wollongong
Certificate of Excellence
Reviewed 7 September 2011

We stayed 2 nights in a one bedroom apartment that was clean, spacious and very good value but it was the friendly helpful service that set this hotel apartment. We got there well after happy hour at the small bar had closed but the lovely lady at check in offered us a glass of wine at happy hour rates to take up to our room. The following evening another gentleman gave us a terrific recommendation for dinner and organised a taxi and couldn't have been more helpful. Even breakfast staff had a lovely relaxed friendly vibe. The hotel doesn't have sea views but I'd certainly be back as it's an ideal base for the area and the staff couldn't have been nicer.

  • Stayed: September 2011, travelled as a couple
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4  Thank Pepper6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 - 266 of 275 reviews

Reviewed 22 August 2011

We found this hotel quite by chance after checking out of another hotel in the city. If you don't HAVE to be in the CBD - I would highly recommend you consider the Quality Suites. Absolutely fabulous staff throughout the hotel, gorgeous contemporary, spacious suites, balconies with views over the escarpment or coast. We really wished we'd found it before we arrived in Wollongong and then wanted to stay longer. Secure underground parking is FREE. Access to and charge back facilities at the adjacent Towradgi Beach Hotel (which does good pub meals and great pizzas!) and a simple but pleasant cafe for continental breakfast (cooked breakfasts available on weekends). Suites provide everything you could want with full kitchen facilities, mini-bar, toiletries, air-con, comfy beds and exceptionally clean. We will be back as we have family in the area and not only is it a lovely place to stay - it's also a lot quiter than being in the CBD.

  • Stayed: August 2011, travelled with family
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6  Thank tez823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

Stayed a night midweek here in July and had a fantastic time. Service was very friendly and helpful when enquiring about local dining and transport, apartments are very spacious with a FULL kitchen (dishwasher, oven, stove, fridge/freezer etc) not a dodgy little excuse for a kitchenette. Seperate dining room, loungeroom, big bathroom and bedroom. Undercover parking was included which is a good bonus.

The place looks brand new and was immaculately clean. The foyer is light and lovely. Breakfast was continental and had cereals, yogurts, juices, variety of toasts and crumpets, muffins, pastries etc. Simple but adequate as it was very quiet midweek. There was no room service and the cafe downstairs is only open for a light lunch. However the Towradgi Pub is 100 metres down the back (not close enough to hear any noise at all as there is a residential apartment block between) which serves great food and is very family friendly.

Room Tip: Some rooms have a distant ocean view
See more room tips
  • Stayed: July 2011, travelled as a couple
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6  Thank __hellyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

Easy to find - a very clean & well set out establishment also very peaceful. The reception staff were wonderful and it is in close proximity to hotel/night spot/bistro.
We stayed in a one bedroom apartment and it was very reasonably priced and everything you need is at your fingertips. This is a new establishment and has car parking and is only about 4 or so kms from the City Centre.
Have no complaints whatsoever.

  • Stayed: June 2011, travelled with family
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4  Thank Susiewrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2011

My friend and I had a last minute trip out to Wollongong and wanted to stay somewhere with an indoor spa in an attempt to warm up the winter. I called before making the reservation online to ensure they do have an indoor spa and was advised YES! As excited as we were, the place was clean, new and absolutely spacious. We had a one bedroom which came with microwave, sink, kettle, bar fridge and dishwasher. It actually said self contained modern kitchen, but this kitchen should really have a STOVE and maybe a toaster!
The one bedroom was actually good enough for 4 people because it had ensuite and a 2nd bathroom. Another thing with this place is that it doesn't have a standard folder of hotel facilities. I think it is very important to have it given it always has the emergency procedures and contact numbers in there. Not to mention, they could probably put a cafe menu in there to boost their business.
Lastly, the spa....we sat there for about 30mins waiting for the temperature to warm up but nothing happened. Finally I went to the reception and ask if she could have a look into it then maybe let me know when it's warm so we can come back down. She said then it must have been full of sand that's why it's not working. She was surprised that house keeping didn't notice it. She asked me if there was a SL sign flickering and if yes that means it's not working....OH GREAT! NOT WORKING! The whole purpose of staying there was for the hot spa and it's not working.
Overall, nice place if you want a lot of space. Otherwise, we had microwave dinner with no spa, so not exactly the getaway we planned.

  • Stayed: June 2011, travelled with friends
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5  Thank eLasticbarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuites1, General Manager at Quality Suites Pioneer Sands, responded to this reviewResponded 20 September 2012

Dear eLasticbarbie,

Thank you for your feedback with regards to your stay with us.

Since your stay we have made a number of changes to our property from guest’s feedback such as yours.

We have insured each room has a lengthy compendium which outlines all the hotel facilities, local attractions and emergency procedures. This guide also states that toasters and frypans are available upon request from reception. I understand that if these compendiums were available for your stay it would have made your stay more enjoyable, so apologies there.

Our spa/sauna area is now monitored by all staff on a daily basis to ensure optimum usage for all guests at all times.

Finally, I do hope that if you’re in the region again you would try our accommodation once more as I’m sure you would have a great time and experience the hotel as others continuously have.

Kind regards,

Leigh Evans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Suites Pioneer Sands

Address: 19 Carters Lane | Towradgi, Wollongong, New South Wales 2518, Australia
Region: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Wollongong
#3 On the Beach Hotel in Wollongong
#3 Luxury Hotel in Wollongong
Price Range: $154 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Suites Pioneer Sands 4*
Number of rooms: 47
Official Description (provided by the hotel):
Wollongong's boutique accommodation & conference and events. The Quality Suites Pioneer Sands - is ideally located on the Sydney side of Wollongong at only 55 minutes drive from Sydney Airport. We offer One and Two Bedroom Apartments with large open plan space flowing onto balconies with escarpment or Wollongong skyline views. All apartments feature modern finishes, Austar cable on LCD TV's, internet, air conditioning and fully self contained kitchen facilities. Other facilities include a cafe, outdoor pool, gym spa and onsite business services. This could be your next stop for your business or leisure trip to Wollongong. ... more   less 
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Also Known As:
Quality Suites Pioneer Sands Wollongong

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