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ascheef
Sydney, Australia

Staff customer service is inconsistent

4.0 of 5 bubblesReviewed 9 Dec 2024via mobile
Fourth time staying here. It's always a mixed bag with staff and customer service.
We usually stay in the 3br villa but find that the room really need a second bathroom and some opening windows to the balconies.
We were short on towels and were told by reception that there should be some under the bathroom vanity, there wasn't. We were then told we could collect our towels from reception. Given this is a 5 star hotel I would have thought it would be normal practice to bring the towels to the guests room.
Reception staff in the morning were pleasant and helpful and then afternoon staff were hurried and impatient. The empty wine bottle Christmas tree is tacky in the foyer.

We love the Rydges brand but might try one of the other local 4 star hotels next time.
Date of stay: December 2024
Room Tip: Request extra towels and pillows when booking
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daine Cooper, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this review
Responded 3 weeks ago
Thank you for the time on the phone, we appreciate the genuine feedback. We sincerely apologise in regards to the inconsistent service, our guest service should always be high, these issues have been addressed with the team and should not continue to happen. We also appreciate the feedback in regards to other areas of the hotel and will continue to work on these issues. We look forward to seeing you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 November 2024

Went to Tamworth for a wedding. We were upgraded to a suite for a discounted rate, which was great as we needed to do a work video call. Check in seamless. The room was comfortable with good appointments. Breakfast in the restaurant was great. We will stay again. Thank you.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jennifer C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daine Cooper, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience! We're glad the suite upgrade worked well for your video call and that you enjoyed your stay, including the breakfast. We look forward to welcoming you back next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2024 via mobile

Powerhouse Tamworth is my favourite place to stay in country Australia. The beds, the staff and the food are excellent. Arriving is always a relief, given the long trips that usually preceed it, and the welcome cool dark of the reception is en pointe.

Room tip: Book in advance during events
Date of stay: October 2024
Trip type: Travelled solo
Thank Andrea B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daine Cooper, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 3 weeks ago

Thank you for your kind words! We're thrilled to be your favorite place to stay in country Australia. We're so glad our beds, staff, and welcoming reception help make your stay special. We look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2024

Excellent location, extremely quiet rooms. Air conditioned & block out curtains were amazing. Large comfortable king size beds. 2nd bedroom had 2 singles. Room was well appointed. Beautiful pool and onsite restaurant was 5 star. Breakfast was also great and very very good coffee.

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KASEY S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daine Cooper, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 3 weeks ago

Thank you for the wonderful feedback! We're so glad you enjoyed the quiet rooms, comfortable beds, and amenities. We're also happy to hear you loved the pool, restaurant, and breakfast. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2024

This motel is excellent and close enough to the town centre. Our room was very comfortable , clean and quiet. Good choice of food for dinner and breakfast and food was excellent. Staff were friendly and helpful. Great place to stay. I can highly recommend staying here.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 487michelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daine Cooper, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 16 November 2024

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our location convenient, the room comfortable, and the food to your liking. We're also glad you experienced excellent service from our team. Your recommendation means a lot to us, and we hope to welcome you back for another great stay in the future!

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Reviewed 16 October 2024

Not one for reviews but this is an exception. My wife and I had an amazing stay recently. Rooms absolutely beautiful. Just been over seas and this room was up with the best of them. Well done.
Restaurant is another level. Manager and staff perfect. Food delicious. Wagu out of this world. We will be back. Thanks

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daine Cooper, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 16 November 2024

Thank you for your wonderful review! We're thrilled to hear you had such an amazing stay, especially after your travels. It’s great to know you enjoyed the room and had a fantastic dining experience, including the Wagyu. We’ll be sure to pass along your compliments to the team. We look forward to welcoming you both back soon! Thanks again!

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