We stayed here for my mums surprise 70th, the rooms were good I believe they are progressively renovating the rooms, ours was a little dated but still did the job. The staff and service were brilliant
516
199
53
17
5
Corinne H
Sydney, AustraliaGood room but services a bit lacking
Review of The Powerhouse Hotel Tamworth By Rydges
Reviewed 6 Mar 2017via mobile
I stayed at this hotel overnight for a business trip - the room was lovely - it has old fashioned furniture and is really tastefully decorated. The bed was small - a double size, however the mattress was really comfortable and the towels were thick and soft and exactly what I wanted after a long day of travelling. Great shower and MOR products in shower and bathroom.
There is a bigger than average fridge. Kettle, tea and sugar etc was hard to locate- finally found it under the sink in the bathroom. I tried to call reception to order dinner but the phone in my room did not work - I could not hear anything and I was forced to call reception on my mobile. When I explained that the phone in my room did not work - the woman on reception explained that she had heard me calling and was going to call on my mobile to check if there was a problem (she did not do this however - it was at least 10 minutes between when I had attempted to call on the phone in my room and when I called on my mobile). The girl did offer to call maintenance to check the phone however I had already called so I told her not to worry about it and to arrange to have it checked out when I left.
I ordered room service for dinner - steak ordered medium which arrived cold and cooked medium well. It was too over cooked for me and I did not eat it. Steak came with 2 sides - macaroni and cheese which was absolutely divine, and crushed potatoes which were also really well seasoned and also very good. Came with mushroom sauce which was really nice but cold and a bit congealed. Loved the sides - was not able to eat the steak and because the meal was cold I was left disappointed overall. However when I informed the receptionist on check out she did not charge me for the meal
Plenty of parking - there is WIFI available but it is poor service and difficult to connect. I was not able to connect my laptop and work from my room which I had intended to do because the WIFI reception was so inconstant and continually dropped out - Definately do not count on this if you need to work.
Date of stay: March 2017There is a bigger than average fridge. Kettle, tea and sugar etc was hard to locate- finally found it under the sink in the bathroom. I tried to call reception to order dinner but the phone in my room did not work - I could not hear anything and I was forced to call reception on my mobile. When I explained that the phone in my room did not work - the woman on reception explained that she had heard me calling and was going to call on my mobile to check if there was a problem (she did not do this however - it was at least 10 minutes between when I had attempted to call on the phone in my room and when I called on my mobile). The girl did offer to call maintenance to check the phone however I had already called so I told her not to worry about it and to arrange to have it checked out when I left.
I ordered room service for dinner - steak ordered medium which arrived cold and cooked medium well. It was too over cooked for me and I did not eat it. Steak came with 2 sides - macaroni and cheese which was absolutely divine, and crushed potatoes which were also really well seasoned and also very good. Came with mushroom sauce which was really nice but cold and a bit congealed. Loved the sides - was not able to eat the steak and because the meal was cold I was left disappointed overall. However when I informed the receptionist on check out she did not charge me for the meal
Plenty of parking - there is WIFI available but it is poor service and difficult to connect. I was not able to connect my laptop and work from my room which I had intended to do because the WIFI reception was so inconstant and continually dropped out - Definately do not count on this if you need to work.
Trip type: Travelled on business
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QHPG, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this review
Responded 8 Mar 2017
Thank you for your detailed review & for staying with us on your recent work trip. I appreciate you taking my call after you checked out so we could clearly understand aspects of your visit that were not up to our usual exacting standards. Thank you for accepting our sincere apology & no charge for your room service meal. Our senior management team will act on what you have highlighted & we do trust you will visit Tamworth & The Powerhouse in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews workshop kitchen power house steak coffee machine regional hotel country town room service mini bar beautiful room business trip king room reception staff main road after a long day road trip country music festival family room
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Andrew J
Sydney, Australia
349
via mobile
Date of stay: March 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QHPG, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 6 March 2017
Congratulations on your mum's recent milestone birthday & thank you for celebrating at The Powerhouse. We appreciate your feedback & in particular your fantastic comments about our wonderful staff! We look forward to hosting you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diane A
Wentworthville, Australia
2324
Stayed here during the Country Music Festival, it is well situated to walk to the main street venues. The décor is modern and clean. There was a problem with the plumbing from the unit upstairs, and the handyman came and attended to it immediately. However it was very expensive because of the time of the year I visited.
Room tip: Onsite parking available
Date of stay: January 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QHPG, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 25 February 2017
We're delighted you stayed with us during the recent Country Music Festival & we trust you enjoyed everything Tamworth had to offer. Thank you for the lovely review & for your comments about our wonderful maintenance team - it is nice for them to be recognised! Take care & we hope to see you again at The Powerhouse.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pdsan
Adelaide, Australia
285
via mobile 
First time to Tamworth and was not sure what to expect.
However the powerhouse was a pleasant surprise.
Room was very clean and comfortable. The addition of a microwave and some basic utensils also was a great addition.
Staff were lovely, friendly and efficient and nothing seemed to be an issue.
On the negatives, the room service menu was disappointing. Too much seafood options and not a great variety, unless you love seafood, you will struggle! Also the cost is extreme, to pay nearly $40 for a burger is a bit much! Then add the room service charge on top! Very expensive. Only other options is to wait until I want to order some simple food at 10pm
Breakfast also very expensive nearly $30 for two poached eggs and two bits of bacon and a orange juice.
The fact there is nothing really around the powerhouse for other options unless you want to walk around in the heat, or buy and warm up in the microwave leaves you with few choices.
Would I recommend the powerhouse. Yes! The accommodation and staff lovely but the menu could do with a review, maybe then the cost would be looked at.
Date of stay: February 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QHPG, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 25 February 2017
Thank you for visiting The Powerhouse on your first business trip to Tamworth. We're so delighted that you enjoyed the high standard of our accommodation, facilities & professional, yet attentive staff. We really do enjoy looking after our corporate guests! Thank you for the feedback about the room service menu. If you prefer a simple meal or something from another menu, please do not hesitate to ask our friendly staff - we are here to assist. Also just to clarify our breakfast options - we offer a light breakfast ($13.90 pp), a continental buffet breakfast ($18.90 pp) or a full breakfast which includes the full buffet as well as an a la carte meal ($26.90 pp). Our extensive breakfast buffet should definitely satisfy all appetites!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perry W
Queensland, Australia
316126
This is a great place to stay if you want a little more than the usual motels offer. The rooms are very upmarket, as is the whole place. Quick check in by friendly receptionists, good size rooms which are extremely clean and comfortable.
I stay here regularly for business and wouldn't go anywhere else. The restaurant has been recently renovated and provides 5 star service and menu.
Date of stay: February 2017
Ask Perry W about The Powerhouse Hotel Tamworth By Rydges
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QHPG, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 25 February 2017
Thank you for taking the time to write a fantastic 5 star review! We value your repeat business & are thrilled you love the new Workshop Kitchen restaurant & accompanying menu. Other corporate travellers will appreciate your positive comments about the hotel facilities, staff & service. We look forward to seeing you on your next business trip to Tamworth.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
najlaber08511
Australia
3561
Ok firstly I stayed in a studio spar room.
The room was ok, nice for a stop over or a couple of nights and close to town.
Now on another note when ever needing reception with the hotel or restaurant you are left there waiting wondering if anyone is working.
And the restaurant itself has a very nice feel about it and the menu seems to be put together well lots of nice food, unfortunately it is let down by the cooks or cook with not much care put into the dishes (we strongly considered not eating at the restaurant for the remainder of our stay)and odd behavior coming from the kitchen which I can only describe as frat boy behavior in particular two tattoo sporting young guys.
Date of stay: February 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QHPG, General Manager at The Powerhouse Hotel Tamworth By Rydges, responded to this reviewResponded 25 February 2017
Thank you for staying at The Powerhouse & for sharing your feedback. We are pleased you enjoyed the spa apartment & your time in Tamworth. However we are dismayed by your comments regarding hotel reception as we are open 24 hours & our friendly reception staff are always available to assist guests. We will further investigate the kitchen staff issues you raise, yet appreciate your positive feedback about the menu & atmosphere.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC