Reception warm if slightly inefficient: key was not registered correctly, requiring a second visit to reception.
Room: furnishings adequate but tired. Carpet buckled, curtains off the hooks, headboard bolted to wall and dusty. Information book (loose-leaf) in bad shape, pages stained and crushed. Mini Bar price list missing. There is a mini-settee in the room. but it would have been nice to have a second occasional chair apart from the chair at the writing desk. Bedlinen good quality and spotless, but "fancy" decorator pillow had stained back. Mattress hard and pillows a bit lumpy.
Bathroom: appears to have been recently updated to designer standard. Good supplies of amenities (shampoo, conditioner, soaps, etc.) and fluffy towels. Bath is sunken type, probably not ideal for people over a certain age range. No handrails in either shower or bath. Day light falling through the clear glass flat sky light is a nice touch (the idea being, I suppose, that one lies in the bath and watches the stars), but it also highlights the cobwebs under the ceiling and the need for the more than occasional clean of the glass from outside. Inadequate towel rails. This is very important if guest want to reuse their towels but have no space hang them to dry.
General: Aircon quite noisy. Conversations and noise from other rooms and outside can be overheard. Little touches missing, ie only one wine glass, only one beside lamp, (not of the reading kind), “attached” coat hangers. Problems with wireless connection required repeated calls to reception.
Plus: Nice outside sitting area, quite secluded and private. Lovely, well-kept gardens. Breakfast: Buffet type, generous, tasty, good selection of cold and hot dishes. Staff very friendly.
Normally I would overlook some of the defaults, such as the $4 charge for 15 minutes wireless time, but at close to $600 for two nights, and considering the hotel is part of a major chain, I find this unacceptable.
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- Also Known As:
- Mercure Resort Hunter Valley Gardens Hotel Pokolbin
- Mercure Hotel Pokolbin
- Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin