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All reviews golf course bedroom villa bodega restaurant play golf three bedroom the golden door spa courtesy bus buffet breakfast great resort girls weekend recommend this resort tennis courts full kitchen living area self contained long weekend group of friends
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Reviewed 11 December 2017

Close to most of the wineries in the area. Staff were pleasant and breakfast was great. Pool looked great even though we didnt use it and the views from all areas of the resort were incredible. Would stay again.

Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank 714effiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressLakes, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 12 December 2017

Thank you for your wonderful review and recomendation. I very much appreciate you choosing to stay with us here in the Hunter.

Your host
Niel Mason
General Manager, Oaks Cypress Lakes Resort

Your home amongst the cellar doors. We are MinorHotels Oaks Australia and on behalf of the amazing people I am fortunate to work with every day, good health, safe travels and “MYOAKS” we look forward to welcoming you in again soon.

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Reviewed 6 December 2017

Put next to a room where some contractor was sanding the floor next door despite request for quiet room. Was given a villa with a dryer but no washing machine. Had to go to Cessnock Co-op laundromat to get clothes washed. Woken up by contractors mowing early in the morning and blowing leaves all over cars.

Date of stay: November 2017
  • Trip type: Travelled as a couple
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    • Location
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank juliawX8282TT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressLakes, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 8 December 2017

Thank you for posting to this forum Julie.
I have chosen to respond directly outside this forum and look forward to addressing any concern.
Sincerely
Niel Mason

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Reviewed 6 December 2017

Great accommodation, efficient and friendly staff and in great location to allow ready access to local wineries, concert venue. Meals in the bistro and at breakfast were of a very high quality and very affordable.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank paulhN4406AV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressLakes, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 8 December 2017

Thank you Paul,
The Hunter Valley is a spectacular destination for the concert series. Glad you enjoyed your time here with us.
Regards
Niel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

Beautiful spot for the weekend, we had a 3 bedroom villa with lovely bush views. Our villa was not a long walk from the reception area and breakfast was very good . There was a nice pool area with plenty of seating.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rhondamZ4347OQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressLakes, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 8 December 2017

Good morning
Thank you for the kind review.
Sincerely
Niel Mason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

Cyprus Lajes was disappointing. Rooms functional but dated. Property dated. Breakfast staff not great customer service. Location good. Room next door was partying and took a few phone calls to get sorted but at least it did.

Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank julespat2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressLakes, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 5 December 2017

Good morning Julie
Thank you and it is unfortunate we appear to have fallen so short of your expectations. My apologies for the bad behaviour of other guests; fortunately something really only faced during concert weekends. I am pleased our roving security attended to this concern when made aware. I also offer assurances and service delivery complaints raised are attended to swiftly The obvious inconvenience regrettable.
Sincerely
Niel Mason


Note for others reviewing this forum. Villas representing the Oaks brand standard are identified as Premier Villas across all supply channels. The remaining few yet to be refurbished are discounted against the Premier Villas accordingly. Whilst offering a great value proposition in the Hunter Valley, especially during concert demand, they are indeed a dated product. I trust our transparency allows for a considered decision prior to purchase.

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