Our daughter got married at Cypress Lakes and the staff were amazing. Maddie is a fantastic wedding coordinator and went above and beyond in anything that we requested. Food was beautiful . Service staff were just beautiful and we would recommend this place to anyone who can just walk in and have everything done for you. More
Expedia.com
Close to most of the wineries in the area. Staff were pleasant and breakfast was great. Pool looked great even though we didnt use it and the views from all areas of the resort were incredible. Would stay again.
Thank you for your wonderful review and recomendation. I very much appreciate you choosing to stay with us here in the Hunter.
Your host
Niel Mason
General Manager, Oaks Cypress Lakes Resort
Your home amongst the cellar doors. We are MinorHotels Oaks Australia and on behalf of the amazing people I am fortunate to work with every day, good health, safe travels and “MYOAKS” we look forward to welcoming you in again soon.
Put next to a room where some contractor was sanding the floor next door despite request for quiet room. Was given a villa with a dryer but no washing machine. Had to go to Cessnock Co-op laundromat to get clothes washed. Woken up by contractors mowing early in the morning and blowing leaves all over cars.
Thank you for posting to this forum Julie.
I have chosen to respond directly outside this forum and look forward to addressing any concern.
Sincerely
Niel Mason
Great accommodation, efficient and friendly staff and in great location to allow ready access to local wineries, concert venue. Meals in the bistro and at breakfast were of a very high quality and very affordable.
Thank you Paul,
The Hunter Valley is a spectacular destination for the concert series. Glad you enjoyed your time here with us.
Regards
Niel
Beautiful spot for the weekend, we had a 3 bedroom villa with lovely bush views. Our villa was not a long walk from the reception area and breakfast was very good . There was a nice pool area with plenty of seating.
Good morning
Thank you for the kind review.
Sincerely
Niel Mason
Cyprus Lajes was disappointing. Rooms functional but dated. Property dated. Breakfast staff not great customer service. Location good. Room next door was partying and took a few phone calls to get sorted but at least it did.
Good morning Julie
Thank you and it is unfortunate we appear to have fallen so short of your expectations. My apologies for the bad behaviour of other guests; fortunately something really only faced during concert weekends. I am pleased our roving security attended to this concern when made aware. I also offer assurances and service delivery complaints raised are attended to swiftly The obvious inconvenience regrettable.
Sincerely
Niel Mason
Note for others reviewing this forum. Villas representing the Oaks brand standard are identified as Premier Villas across all supply channels. The remaining few yet to be refurbished are discounted against the Premier Villas accordingly. Whilst offering a great value proposition in the Hunter Valley, especially during concert demand, they are indeed a dated product. I trust our transparency allows for a considered decision prior to purchase.
