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scottgale2024

A great stay

4.0 of 5 bubblesReviewed 19 Apr 2024
A great stay, room was great, service excellent. A little revamp needed of bathroom grout particularly in the shower. Apart from that it was excellent.
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this review
Responded 22 Apr 2024
Hello scottgale2024,

Thank you for sharing your review. We are delighted the spacious accommodation and attentive service you experienced has provided such a great stay. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,055)
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Reviewed 3 April 2024

Trying to retrieve an item I left in the room proved impossible. After phone calls not being returned, people not following through on what they agreed to do and a response to my review being answered by a nameless person without a contact number really sums up the type of service they offer. I doubt the person responding even discussed the issue with the people I had spoken to, they didn't even get the room right I was staying in. He/She justified their response with the 'in my experience' line. I called the same day that I left and left a message, no response, the next day spoke to someone who said they'd get back to me but didn't, I could go on. So, I am assuming the housekeeping team decided to keep the item for themselves as I told them exactly where the item was left. So if you stay there be sure to lock your valuables up.

Room tip: Lock up your valuables
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Service
Thank Tami E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 4 April 2024

Hello Tami E,

Thank you for your review. We are sorry and disappointed your stay has been impacted by a lost item during your brief stay with us. Our response to your concerns has already been swiftly provided to you via our direct survey platform (with contact name provided) and our response to you via this review platform remains consistent.
We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide.
Any and all guest property items found located in Guest Rooms after check-out are collected and recorded in our Lost Property Register and guests are duly contacted to arrange for recovered items to be sent or collected. Our Duty Managers and Housekeeping Supervisor record and advise they made checks throughout the weekend for your misplaced phone charger, with no record of your item being located in the room occupied, with this being conveyed to you by our team during the several calls you made to us to locate your item throughout the weekend. From my personal experience in the Hotel Industry for many years, it would be highly unusual and discourteous as a professional accommodation provider, to fulfill your request to ask the next guests occupying the room if they have your missing item.
We are sympathetic and share your concern for your missing item, however the responsibility for any personal items you have misplaced is yours. Should your phone charger be handed in, we will indeed be in touch to advise, and to arrange the item to be sent to the address listed on your Registration.

We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024

Service will be a key factor for our next visit. A round of golf will be in our agenda. Dining experience at the legend is superb.. location is a plus and surrounding wine and cheese tasting is 5 stars.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank abt632024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 2 April 2024

Hello abt632024,

Thank you for sharing your wonderful feedback. We are delighted to know the service we provide, Legends dining, and our convenient location will provide us the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

After staying here previously, we much preferred the privacy and space of a golf view villa as opposed to a spa suite. Apart from being more spacious, we found them quieter, cleaner and better maintained. In saying that, the rooms are well equipped and have comfortable bedding and adequate facilities for a comfortable stay.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 150tashak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 2 April 2024

Hello 150tashak,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We highly value your return patronage, and hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

Studios overlooking the golf course are quiet & relaxing. Beds are king-sized & very comfortable. The rooms are quite spacious & bathrooms are great. On-site restaurant is high quality- breakfasts in particular are great.
Pool is fabulous when it’s swimming weather.
Other than tea & coffee making there are no self-catering options & the fridge is very small if you are travelling with (or have bought) perishables.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Shauna247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 2 April 2024

Hello Shauna247,

Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024

Only stayed for one night but already planning our next visit so we can enjoy more of the faciilties. Had a lovely buffet breakfast but didn't eat lunch or dinner on site this time. Would also love a chance to use the pool and tennis courts on our next stay,

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank debbiegardner108
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 2 April 2024

Hello debbiegardner108,

Thank you for sharing your valued feedback. We are delighted you enjoyed your stay, and are already planning to come and stay with us again. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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