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AU$212
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Darren R

Weekend away

5.0 of 5 bubblesReviewed 19 Nov 2023
My wife and I had the pleasure of staying at Chateau Elan , we had the Monte Carlo room overlooking the golf course , amazing views and beautiful room , the staff were very friendly and welcoming , it felt more like staying with family then at a hotel , didn’t get a chance to try the food at the restaurant but the food at Spikes bar was beyond awesome , has to be the best burger I have ever had , (southern fried chicken burger ) wife had the( wagu beef burger ) and she also said it was amazing
Date of stay: November 2023
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this review
Responded 20 Nov 2023
Hello Darren R,

Thank you for sharing your wonderful feedback. We are delighted your stay has been such a memorable experience, and the warm, friendly service provided by the team has been so well received. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,026)
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Reviewed 18 November 2023

After my daughter's wedding, our family moved into Chateau Elanat the vintage hunter valley, we had a great time living in there, we had fantatic experience and enjoy everything you provided
Best Regards
Carrie

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank carriecong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 21 November 2023

Hello carriecong,

Thank you for sharing your lovely feedback. We are delighted your daughters wedding celebrations have been such a memorable event, and you thoroughly enjoyed your experience with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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Reviewed 17 November 2023

This was the venue for a client offsite. Stayed in a villa. It is advertised as a 5 star property, but it's probably more of a 4 star. Rooms were okay, but the bed needs replacing. Service and food was good.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank itsBG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 21 November 2023

Hello itsBG,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

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Reviewed 16 November 2023

Comfortable unit but staff need to be consistent in applying their "rules". As part of a group who all booked through a third party only some were regarded as past guests with the resultant perks. Others were not.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 432506dj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 17 November 2023

Hello 432506dj,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We pride ourselves on providing all guests with the same level of recognition and service on each and every stay, whilst also recognizing promotional programs in place with our booking partners. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

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Reviewed 15 November 2023

Terrible service and pool closed! No-one bothered to let me know the pool was closed until my exited 7 year old was on her way there. Staff reluctant to assist with other service areas as well. Rooms are nice.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joanneC9944DO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 16 November 2023

Hello joanneC9944DO,

We are very sorry and disappointed to learn your recent stay has not met your expectations on this occasion. It is with much regret that we had to make the decision to close our pool on Saturday afternoon at short notice, due to the water being contaminated by the (mis)use of the pool by another guest and requiring immediate chemical treatment to ensure health and safety standards are adhered to. We understand this situation has negatively impacted your stay, and efforts by our team to communicate this to you and other guests have not been received as intended. We apologize for this occurrance and trust we may be given another opportunity to welcome you back to Chateau Elan at the Vintage, Hunter Valley soon.

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Reviewed 13 November 2023

Our third stay at Chateau Elan. We like the location and outlook of the rooms. Staff are always helpful and polite. The rooms are clean and relaxing. Close to Hunter valley wineries in the immediate neighbourhood.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mrworsley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello Mrworsley,

Thank you for sharing your lovely feedback. Your return patronage is indeed appreciated, we are delighted you enjoyed your experience with us once again. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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