We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
itsBG
Melbourne, Australia

Just okay

3.0 of 5 bubblesReviewed 17 Nov 2023
This was the venue for a client offsite. Stayed in a villa. It is advertised as a 5 star property, but it's probably more of a 4 star. Rooms were okay, but the bed needs replacing. Service and food was good.
Date of stay: November 2023
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this review
Responded 20 Nov 2023
Hello itsBG,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Lounge/Kitchenette
AU$251
Fully refundable
  • Expedia.com
    AU$211
  • Agoda.com
    AU$182
  • Hotels.com
    AU$212
1.6 km from Chateau Elan At The Vintage Hunter Valley
Free parking
Premium Lodge Room
AU$223
No prepayment needed
  • Expedia.com
    AU$239
  • Priceline
    AU$223
  • Hotels.com
    AU$224
3.1 km from Chateau Elan At The Vintage Hunter Valley
Free Wifi
Free parking
AU$211
  • Priceline
    AU$196
  • Agoda.com
    AU$182
  • Expedia.com
    AU$239
6.2 km from Chateau Elan At The Vintage Hunter Valley
Free parking
Pool
AU$240
Fully refundable
  • Priceline
    AU$240
  • Agoda.com
    AU$198
  • Expedia.com
    AU$240
5.7 km from Chateau Elan At The Vintage Hunter Valley
Free Wifi
Free parking
Guest room
AU$209
Fully refundable
  • Priceline
    AU$1,283
  • Expedia.com
    AU$209
  • Hotels.com
    AU$209
6.1 km from Chateau Elan At The Vintage Hunter Valley
Free parking
Pool
Set on Bimbadgen's 50 year old vineyards on Palmers Lane
AU$281
Fully refundable
  • Expedia.com
    AU$315
  • Agoda.com
    AU$258
  • Hotels.com
    AU$315
3.1 km from Chateau Elan At The Vintage Hunter Valley
Gardens
AU$161
  • Expedia.com
    AU$161
  • ZenHotels.com
    AU$154
  • Priceline
    AU$161
4.5 km from Chateau Elan At The Vintage Hunter Valley
Free parking
Pool
AU$185
Fully refundable
  • Priceline
    AU$178
  • Hotels.com
    AU$193
  • Expedia.com
    AU$193
6.7 km from Chateau Elan At The Vintage Hunter Valley
Free parking
Pool
Harrigan's Hunter Valley
AU$144
Fully refundable
  • Expedia.com
    AU$139
  • Agoda.com
    AU$116
  • Hotels.com
    AU$139
5.1 km from Chateau Elan At The Vintage Hunter Valley
Free parking
Pool
Arrival Drive
AU$212
Fully refundable
No prepayment needed
Save more with IHG One Rewards
  • Booking.com
    AU$212
  • Priceline
    AU$212
  • Expedia.com
    AU$212
8.0 km from Chateau Elan At The Vintage Hunter Valley
Free Wifi
Free parking
View more hotels in Pokolbin
Reviews (3,055)
Filter reviews
3,055 results
Traveller rating
1,705
737
352
155
106
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,705
737
352
155
106
Show reviews that mention
All reviews golf course legends grill golf club spike bar spa suite hunter valley room service buffet breakfast gas fire main building my partner relaxing stay beautiful location tennis courts wedding anniversary mid week great weekend
Selected filters
Filter
Updating list...
170 - 175 of 3,055 reviews
Reviewed 16 November 2023

Comfortable unit but staff need to be consistent in applying their "rules". As part of a group who all booked through a third party only some were regarded as past guests with the resultant perks. Others were not.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 432506dj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 17 November 2023

Hello 432506dj,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We pride ourselves on providing all guests with the same level of recognition and service on each and every stay, whilst also recognizing promotional programs in place with our booking partners. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2023

Terrible service and pool closed! No-one bothered to let me know the pool was closed until my exited 7 year old was on her way there. Staff reluctant to assist with other service areas as well. Rooms are nice.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joanneC9944DO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 16 November 2023

Hello joanneC9944DO,

We are very sorry and disappointed to learn your recent stay has not met your expectations on this occasion. It is with much regret that we had to make the decision to close our pool on Saturday afternoon at short notice, due to the water being contaminated by the (mis)use of the pool by another guest and requiring immediate chemical treatment to ensure health and safety standards are adhered to. We understand this situation has negatively impacted your stay, and efforts by our team to communicate this to you and other guests have not been received as intended. We apologize for this occurrance and trust we may be given another opportunity to welcome you back to Chateau Elan at the Vintage, Hunter Valley soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2023

Our third stay at Chateau Elan. We like the location and outlook of the rooms. Staff are always helpful and polite. The rooms are clean and relaxing. Close to Hunter valley wineries in the immediate neighbourhood.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mrworsley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello Mrworsley,

Thank you for sharing your lovely feedback. Your return patronage is indeed appreciated, we are delighted you enjoyed your experience with us once again. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023

Lovely, quiet base to explore the Hunter region. If you’re a golfer, even better. Good buffet breakfast but you also have the option to self-cater with full kitchen facilities in some room types. Great to see kangaroos hopping around. Pool is really good. Only negative - signage is a bit light on & it’s a bit of a hike to the restaurant from some villas (you do have the option to whistle up a buggy ride).

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Orangewoman24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello shauna247,

Thank you for sharing your constructive feedback. We are delighted you enjoyed your experience with us overall, and our central location provided the perfect platform to explore the region. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2023

What a great place didn’t have to leave plenty to do, and yet close to everything to visit, staff, friendly food was great and grounds. Well main kept. and rooms were a generous size. and would definitely go back.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank skswelding
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello skswelding,

Thank you for sharing your lovely feedback. We are delighted you enjoyed your stay and our location, service and spacious accommodation have provided the ideal short break experience. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews