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AU$479
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AU$481
Fully refundable before Thu, 6 June
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AU$481
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432506dj
Greater Sydney, Australia

Inconsistent

3.0 of 5 bubblesReviewed 16 Nov 2023
Comfortable unit but staff need to be consistent in applying their "rules". As part of a group who all booked through a third party only some were regarded as past guests with the resultant perks. Others were not.
Date of stay: November 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this review
Responded 16 Nov 2023
Hello 432506dj,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We pride ourselves on providing all guests with the same level of recognition and service on each and every stay, whilst also recognizing promotional programs in place with our booking partners. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 November 2023

Terrible service and pool closed! No-one bothered to let me know the pool was closed until my exited 7 year old was on her way there. Staff reluctant to assist with other service areas as well. Rooms are nice.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joanneC9944DO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 16 November 2023

Hello joanneC9944DO,

We are very sorry and disappointed to learn your recent stay has not met your expectations on this occasion. It is with much regret that we had to make the decision to close our pool on Saturday afternoon at short notice, due to the water being contaminated by the (mis)use of the pool by another guest and requiring immediate chemical treatment to ensure health and safety standards are adhered to. We understand this situation has negatively impacted your stay, and efforts by our team to communicate this to you and other guests have not been received as intended. We apologize for this occurrance and trust we may be given another opportunity to welcome you back to Chateau Elan at the Vintage, Hunter Valley soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2023

Our third stay at Chateau Elan. We like the location and outlook of the rooms. Staff are always helpful and polite. The rooms are clean and relaxing. Close to Hunter valley wineries in the immediate neighbourhood.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mrworsley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello Mrworsley,

Thank you for sharing your lovely feedback. Your return patronage is indeed appreciated, we are delighted you enjoyed your experience with us once again. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023

Lovely, quiet base to explore the Hunter region. If you’re a golfer, even better. Good buffet breakfast but you also have the option to self-cater with full kitchen facilities in some room types. Great to see kangaroos hopping around. Pool is really good. Only negative - signage is a bit light on & it’s a bit of a hike to the restaurant from some villas (you do have the option to whistle up a buggy ride).

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Orangewoman24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello shauna247,

Thank you for sharing your constructive feedback. We are delighted you enjoyed your experience with us overall, and our central location provided the perfect platform to explore the region. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2023

What a great place didn’t have to leave plenty to do, and yet close to everything to visit, staff, friendly food was great and grounds. Well main kept. and rooms were a generous size. and would definitely go back.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank skswelding
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 14 November 2023

Hello skswelding,

Thank you for sharing your lovely feedback. We are delighted you enjoyed your stay and our location, service and spacious accommodation have provided the ideal short break experience. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2023

Sensational staff at Chateau Elan. Our initial room didn't suit yet remarkable upgrade was sublime. The views palatial, pools, tennis and dining at Legends Bar & Grill exquisite .... thoroughly recommend

Room tip: The best pan seared scallops and Heritage Lamb Slow Cooked Shoulder ever ... @ Legends Bar & Grill
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank alan s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gavin Bailey, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 11 November 2023

Hello alansG9107MB,

Thank you for sharing your wonderful feedback. We are delighted we were able to arrange a room to suit your needs, and your stay with us has been such an enjoyable experience, one worthy of your recommendation. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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