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“Lovely meal Helpful staff”

The Gates Restaurant
Ranked #125 of 623 Restaurants in Newcastle
Restaurant details
Reviewed 6 April 2018

A large group met for lunch at the Gates. It is a popular place and was extremely busy but had a really good system in place to cope with everyone. The meals were ordered and were delicious and all came out together except for two whose order had been accidentally put on the wrong docket due to the group ordering separately. The person in charge could not have been more apologetic or helpful and immediately the error was discovered offered those two people a complementary drink while their meal was finished. This really made everyone feel very positively towards the pub for making every attempt to fix the error.

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Thank Jane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 37 reviews

Reviewed 5 March 2018

Great variety of meals. Not too loud. The Beef and Guinness Pie at $15 is my favourite. Terrific service

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Thank Rod C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2018 via mobile

Absolutely packed restaurant. Was told could be an hours wait which was understandable due to orders. Manager kept us informed and we were happy to wait. Best steak I’ve had, perfectly cooked. Seafood sauce fresh and delicious. Mash perfect, smooth and creamy. All eight of us loved our meals. Highly recommend. Chefs you deserve a beer or ten!

1  Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

Following our last visit, this pub would have received 5 Stars. However, we went there for lunch today and things were different. It was, admittedly, busier than normal and we were told when we ordered that the meal could take 20 minutes. We had been there about 10 minutes when a table of five arrived and ordered. Their meals came out before ours, about 15 minutes after they sat. My husband asked the waitress when we could expect our meal. She offered to check. We did not see her again until our meals came out after a further 15 minutes. When my husband pointed out that the other table had already received their meals and were almost finished, she appeared offended that she was questioned, and mumbled something about a steak possibly being cooked well-done, which we didn't order. The main thing that annoyed us was that she did not offer an apology. On the contrary, she stormed away before we could speak again.
Anyway, as usual, the food was excellent and great value. We are regulars - we visit at least once a fortnight, sometimes weekly. It's the small things that matter - the attitude of staff is very important. There are several similar places for lunch around that area.

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1  Thank Anita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

Love the gates. Great snitzels with an assortment of toppings weeknights. Great $10 lunches through the week. Easy parking. Great staff.

Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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