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“Need better parking”

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Jesmond Executive Villas
Ranked #17 of 22 Hotels in Newcastle
Australia
Level Contributor
93 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
“Need better parking”
Reviewed 23 January 2012

We recently stayed here for two nights, our one bedroom apartment was clean, spa in bathroom worked fine, cooking utensils available, full size fridge, microwave, guessing we were in one of the new apartments. Sky light bit of a pain in the mornings. Lovely bathroom. No laundry but used the communal one, $4 for a wash and another $4 for a dry plus you have to buy the card for $2 (don't know why???) all this money is loaded onto a swipe card and then everything is swiped to operate.
Let down was the parking situation. Especially if the villas are all booked out its a free for all, with some just waiting for you to go out in your car then they'll pounce, and if you were lucky enough to get a park it would help if you were a stunt car driver to manoeuvre into some of the tight spaces they call a park, or if you get a park in a line be built skinny enough to fit through a 10 centimeter gap between your car and the one's either side of you.
Despite all this I would stay for a few nights again if guaranteed a new apartment (and parking spot).

Room Tip: Ask for a new apartment away from the road
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  • Stayed January 2012, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank ellietia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Jesmond Executive Villas, responded to this review, 27 June 2012
Dear Ellietia,

Thank you for taking the time to review us. I'm glad to hear that you enjoyed your stay in our one bedroom apartment. I hope you managed to use the spa!

Your feedback is greatly appreciated and we have taken steps to rectify some of the issues you pointed out. Parking has greatly been improved now with an additional 9 car parking bays and we have now replaced the sky light in the bedroom with a louvered sky light - so there is no issue with the early morning sun now.

Please note that the $2 laundry card fee is the cost to cover the laundry card. The card is a one off charge and is rechargeable upon the guest's return or during his/her stay at Jesmond.

Again, please accept my apologies for the lack of parking during your stay, but I do hope you will return again soon and you will see the improvements we have made.

Kind regards,
Matthias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (84)
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English first
Canberra
Level Contributor
123 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 9 January 2012

We stayed for one night for a stop over. Being a self contained villa we expected a washing machine and hopefully a dryer. The laundry was bare. The pool area was the smallest I have very seen in a complex without any seats and the spa water brown.

The rooms were interestingly all tiled on the walls half way up and the TV was chained down. It was not a welcoming feel. Where tiles had been damaged they had not been repaired.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank craigv01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Jesmond Executive Villas, responded to this review, 2 July 2012
Dear Zoev01,

Thank you for taking the time to provide your feedback regarding our villas. I am sincerely sorry to hear that your stay was not all that it could have been.

All laundry areas, (including washing machines and dryers) in all the apartments have been removed and replaced with a state of the art laundry facility on the property. Washing chemicals are automatically fed into the washing machine and ozone technology is used to wash the clothes. Clothes are sterilised after washing and are dried 5 times quicker in an electric dryer. The laundry is operational 24 hours a day and there is no other laundry like this in Newcastle.

I am sorry to hear that you felt the pool was small. It is a plunge pool and there is an outdoor spa. The pool area is checked daily by our new cleaning contractors.

Although we feel that security is important, none of our TVs are chained down. The TV is fixed to a wall via a TV mounting bracket.

Your feedback has been shared with management, an although there are many choices for accommodation in Newcastle, I hope you will give us another try.

Best regards,

Matthias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 January 2012

I found the photos on wotif looked much better than the real thing. There is so little parking available, so people were parking behind us, which blocked us from getting out that morning. Our room had a bad odour in it, particulary the couch smelt quite stale. There were smoke butts around the pool including a couple of balls of hair. That night we rang up reception as people were in the pool, drinking and after 9.00pm that our children couldn't get to sleep. Half an hour later, I tried calling reception 2 times but nobody answered as the party in the pool continued. All in all, we are a bit over motels and recommend caravan parks as we have found them to be more family friendly and have a cleaniness to them.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quakers Hill, Australia
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 January 2012

My husband and I have stayed at Jesmond Executive Villas twice - but we won't be back there ever again after our last stay!

The first stay - our room was nice, until we had to sleep that night - we had a skylight over our bed, it was a full moon and the room was so bright we couldn't sleep, needless to say we awoke tired and not very impressed in the morning - if you book make sure you ask for a room without a skylight over the bed!

Second stay we thought we'd try again - disaster ... apartment we received was fully tiled, the floor had just been washed and the tiles were mega slippery, we couldn't take our shoes off and had to put the air conditioner on full power to try and dry the apartment out - major safety hazard. So we decided to have a romantic spa, champagne, candles, filled the spa, sat in it and as soon as we turned the jets on brown mildew junk came flying through the jets onto us, it was totally disgusting and made me dry retch - it was obvious the spa hadn't been cleaned in a very long time! After calling Reception it took 40 minutes for someone to come to the apartment to have a look at the condition of the bath water, meanwhile we were waiting to have a shower to wash ourselves. There was no apology just a 'we can clean it for you' - spas should be cleaned each time and rinsed thoroughly every time the apartment is serviced. The parking is terrible, not enough of it, tiny little driveways to maneouve through. Needless to say we weren't impressed and we won't stay there again - wouldn't recommend it.

Room Tip: Make sure there is no skylight over the bed! Ask if the spa has been cleaned prior to using it!
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  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
3 Thank sunset_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
1 review
Reviewed 19 December 2011

I've been a frequent business guest at Jesmond Executive Villas for the past three years. During this time, I have stayed in many different units and apartments -- not only at the Jesmond complex, but also in Hamilton, Merewether, the Linwood Estate at Wickham, and various apartments in the Newcastle CBD. All units were clean, tidy and well-presented. Jesmond Executive Villas offers good value for money and I have no complaints. My repeat business speaks for itself.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaNdRa198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jesmond Executive Villas

Property: Jesmond Executive Villas
Address: 185-193 Newcastle Rd, Newcastle, New South Wales 2299, Australia
Region: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#13 Luxury Hotel in Newcastle
Price range (per night): $90 - $203
Hotel Class:4 star — Jesmond Executive Villas 4*
Number of rooms: 65
Official Description (provided by the hotel):
Executive Villas Jesmond provide a range of studio, one, two and three bedroom apartments and also spa apartments. Each apartment has a large television with eight Foxtel channels and wireless internet is available on-site. The Villas are pet friendly and are situated next to a large park. Stockland Jesmond Shopping Centre is just across the road and public transport is easily accessible. Newcastle hospitals, Energy Australia Stadium and The Entertainment Centre are all just a short drive from the Villas. Disabled rooms are available on request. There is exciting development happening at our Jesmond site over the next few months. The Villas will be opening brand new apartments to meet the high demand for accommodation in Newcastle. ... more   less 
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Also Known As:
Jesmond Executive Villas Hotel Newcastle
Jesmond Executive Hotel
Jesmond Executive Motel

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