What a wonderful motel. The rooms are spacious with opening windows, generous amenities and a good selection of teas, coffees etc. The pool area is great also. The view is top notch as is the location for walking and accessing Newcastle. The staff are all friendly and helpful. Thanks for a great stay, we will return!
Dear Suzanne,
Thank you so much for your kind and thoughtful review!
We are absolutely delighted to hear that you had such a wonderful experience during your stay. It’s fantastic to know that you enjoyed the spacious rooms, the generous amenities, and the variety of teas and coffees we offer. We take great pride in providing a relaxing and welcoming atmosphere, so we’re thrilled to hear that the pool area and the breathtaking views were highlights for you.
It’s also great to know that our location worked well for your exploration of Newcastle and that our team made a positive impression. We truly appreciate your recognition of our staff—they love making our guests feel at home.
We can't wait to welcome you back for another memorable stay. Thank you again for choosing us, and we look forward to seeing you in the future! Safe travels!
Warm Regards,
Guest Services Team
Reese McDonald did it again! We were shocked during school holidays, that Reese managed somehow to meet our request for an early check-in.
All of the staff infact are very welcoming and eager to assist at anytime.
We will continue staying with Newcastle Rydges, as they meet our expectations every visit!
Dear mygoodness9,
Thank you so much for sharing your wonderful review!
We're absolutely delighted to hear that Reece was able to make your stay even more special by accommodating your early check-in request, especially during the busy school holidays. It's always our goal to go above and beyond to ensure our guests feel welcomed and well taken care of, and it’s so rewarding to know that our team continues to meet your expectations with each visit.
We’re truly grateful for your continued trust in us, and we love hearing that you find our staff warm and eager to assist. It’s guests like you that make what we do so rewarding, and we can’t wait to welcome you back to Newcastle Rydges again soon.
Wishing you safe travels and looking forward to seeing you on your next stay!
Warm Regards,
Guest Services Team
I rate my experience at Ridges Newcastle as a 5 as the management and staff were excellent and very professional, their attitude towards guests was impeccable. I will definitely be recommending this establishment to my family and friends.
Dear Bruce,
Thank you so much for your wonderful review.
We’re delighted to hear that you had a 5-star experience at Rydges Newcastle. Our team takes great pride in delivering excellent service, and it’s fantastic to know that their professionalism and attitude made such a positive impact on your stay.
We truly appreciate your recommendation to your family and friends, and we can’t wait to welcome you back for next visit to Newcastle.
Warm Regards,
Guest Services Team
Arrived just after 8:30pm and had to get dinner. Their restaurant closed, but I was assured they had late night dining available. There was something like 5 options on the late night dining menu, but only pizzas were available. All they could say is "sorry". I called the concierge to check which restaurants in the area did chargeback to the room. The answer was again, sorry, no one does. So I'm stuck with pizza, which I can't eat.
Dear Prowler294,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be when dining options are limited, especially after a long day of travel. We're truly sorry that the late-night dining menu did not meet your needs and that we were unable to provide alternative options for you.
We take your comments seriously and will work on improving communication around our dining availability and explore more flexible solutions for our guests in the future. In the meantime, we deeply appreciate your understanding, and we hope we can make it up to you on your next visit. If there is anything else we can assist with, please don’t hesitate to reach out.
Warmest Regards,
Guest Services Team
We’ve booked 5 nights at Rydges, based on the images of the hotel and good reputation of other Rydges hotels.
A 3 star rating would be more accurate for this hotel.
The sheets are polyester. The in-room kettle and much of the decor is plastic.
The buffet breakfast features limited options including canned fruit, Kraft spreads and battery farmed, rubbery bacon. Eggs offered cooked to order are well done. The omelette is made hurriedly in a press with little care eg. raw onion, vegetables and egg possible.
UHT fruit juices and processed prepackaged food are available. For the extraordinary price a breakfast buffet would usually include fresh fruit, salmon and a wide variety of freshly made dishes.
The shower is compact, gentle and inside a small bath with a light shower curtain. A frosted glass window links the toilet and bedroom.
For the 4 star price of the hotel, I would expect a bare minimum of cotton bedding, and expected more up to date interiors, and quality furnishings.
These are basics in simpler hotels.
Dear Verity,
Thank you for sharing your detailed feedback. We’re sorry to hear that your experience with us did not meet your expectations, however we truly appreciate you taking the time to provide us with this valuable insight.
We are disappointed to learn that the bedding and room decor were not to your liking. We strive to offer a high standard of comfort, and your comments regarding the quality of the sheets, the breakfast selection, and the room facilities are important to us. We will certainly take your feedback into consideration as we review our offerings to ensure that we are meeting the expectations of all our guests.
We apologize that the breakfast did not meet your expectations, and we will work closely with our team to improve the quality and variety of options, particularly with regard to fresh ingredients and more care in the preparation.
Your feedback regarding the room and bathroom setup has been noted as well, and we will be reviewing these areas for possible improvements.
We are grateful for your comments and sincerely hope to have the opportunity to welcome you again in the future with an improved experience.
Warmest Regards,
Guest Services Team
