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“Disappointed” 2 of 5 bubbles
Review of Crowne Plaza Newcastle

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Crowne Plaza Newcastle
Ranked #3 of 22 Hotels in Newcastle
Certificate of Excellence
weightyghost
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointed”
2 of 5 bubbles Reviewed 11 February 2012

I travel internationally and must say the Crowne Plaza name is diminished by this location's generally poor appearance and offerings. I would not recommend this hotel unless you had no other alternative. The rooms were outdated, looked aged and although not visibly dirty, were not very inviting (visually a room you'd expect for 1/3 the price in an undesirable location). There was no wireless service, and the internet access was priced absurdly high with usage limitation and very slow. The breakfast buffet was comparable to other hotel chains. The staff was quite frankly too disengaged to be helpful. Upon check-in I had asked the concierge for help with a business mailing, he took my name and room #, yet 3 days later not one word about assistance on my request. No problem, the next hotel we stayed at in Sydney had it taken care of in minutes! Overall, it's a room if you need it, but the activity in the harbor makes sleeping difficult and the overall appearance is unappealing. Also, parking is COSTLY.

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank weightyghost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wim R, General Manager at Crowne Plaza Newcastle, responded to this review, 17 March 2012
Dear Weightyghost

Thank you for taking the time to review us at Crowne Plaza Newcastle and I am sorry to hear that we did not met your expectations

Although our all-suite rooms do not have the latest contemporary designs, they have many attributes that receive extremely positive comment from many of our guests who find them spacious, comfortable and enjoy the magnificent views of the working Harbour that many rooms offer. This being said your feedback is invaluable and will assist us in our upgrade planning.

I fully acknowledge the problems we have with our wireless internet service, especially for guests who wish to stream video or download large files. We are fully committed and passionate about upgrading our wireless service and are working towards a speedy solution. We are also planning for changes to our fixed internet services so we can continue to meet the increasing expectations of our guests.

It is disappointing to hear that our team did not provide the service that we wish all our guests to experience and I sincerely apologize for our shortcomings during your stay. Our goals are definitely focused around the guest experience and will remain so. Feedback such as yours, reminds us that we need to be on our toes all the time and cannot afford to drop the ball.

I do hope that you may find cause to visit us again at some stage as I feel confident that you would see improvements in these key areas.

Your Sincerely,
Wim Ruepert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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890 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 February 2012

I stayed at this hotel for three nights whilst on business and enjoyed the first two.The third night was ruined due to the kitchen floor being re-laid during the night!! the hotel did not even have the decency to inform guests that maintenance would be taking place.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 January 2012

the room is all right, big and clean, however, we didn't find toothbrush and toothpaste in the room, then we called the front desk, and they provided later. a little bit uncomfortable about this.

during the night, three times's ship's horn from the harbour, although i fell sleep again quickly each time.

when we back home. we found our credit card get further charge of $3.59 and we called and was told it's the credit card fee....i didn't expect this..

after all, the location is very good, nice bars and restaurants just beside, and in the evening, those bars are full of people.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank michelle j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 January 2012

We stayed at the Crown Plaza for one night in Newcastle and thoroughly enjoyed our stay. The bed was extremely comfortable, the room spacious and the breakfast was absolutely fantastic!
Would definately stay here again.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jeanette1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

We had not intended visiting Newcastle on our drive down the coast, but changed our minds during the day. We drove in to Newcastle not knowing the area and quite quickly found The Crowne Plaza, having driven past the Fort and waterfront first. It seemed to be in a good location and looked OK in the reception and I didn't even get a parking ticket while inside finding out the rate.

We had a room on the Fourth Floor (Executive Floor), which was excellent. The separate sleeping and daytime area is something I always like, as I get up much earlier than my wife, so I can shut the door and read, etc, without disturbing her. Great. Bed was comfortable, views were good, and there was plenty of walking nearby, although in our case we got pretty wet doing it.

Apart from the room, the only facility we used in the hotel was the bar for a drink, as we strolled out under a hotel umbrella to a nearby restaurant for dinner and had breakfast while out exploring Newcastle early in the morning before setting off for Sydney Airport.

If I ever visit Newcastle again, I would stay at the same hotel. The staff were helpful and provided information on the local area, etc.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IanPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Newcastle

Property: Crowne Plaza Newcastle
Address: Cnr Merewether St & Wharf Rd, Newcastle, New South Wales 2300, Australia
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Newcastle
#3 Luxury Hotel in Newcastle
Price range (per night): $177 - $362
Hotel Class:4.5 star — Crowne Plaza Newcastle 4.5*
Number of rooms: 175
Official Description (provided by the hotel):
Enjoy stunning harbour-front views, elegant bars and restaurants and easy access to Hunter Valley golf courses and premier wineries when you book your stay at Crowne Plaza Newcastle. Relax and rejuvenate in total comfort when you chose from one of our varied selection of 175 suites, each with separate living room and a spacious working area. Indulge in a delicious meal at Crowne Plaza Newcastle's signature restaurant, Seasalt, open daily for breakfast, lunch and dinner, and enjoy fresh-caught seafood and dishes expertly prepared from fresh local produce. Sample some little known gems from the Seasalt wine menu or try an award-winning Hunter Valley tipple. Why not meet friends or network with colleagues over a pre-dinner drink in our hotel bar and watch the sunset over the harbour?Guests seeking to remain active while they travel can enjoy full complimentary use of our on-site fitness centre, featuring an array of gymnasium amenities and a 25-meter private pool.Events and wedding celebrations are also a speciality of Crowne Plaza Newcastle, with nine versatile function spaces available for guests to choose from. Most meeting and function rooms boast an abundance of natural sunlight and picturesque views over the harbour's rippling waters.Crowne Plaza Newcastle is conveniently located just a 25-minute taxi ride from Newcastle Airport in Williamtown, or 2 hours' drive from Sydney Airport. We're 100 metres from Civic Train Station, and a tourist tram serving local attractions stops outside the hotel. The Hunter Valley is 45 minutes by car, while Newcastle's beaches are just 800 metres away. The harbour-side location also means that local industry, especially coal, is close by.Enjoy complete comfort and exemplary service when you book your stay at Crowne Plaza Newcastle and experience all the history and wonder of this beautiful coastal location. ... more   less 
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Also Known As:
Crowne Plaza Newcastle Hotel Newcastle
Newcastle Crowne Plaza

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