Friendly service and decent, clean rooms with strong hot shower. Convenient location and easy parking. Central pool is nice and well maintained, and there is an attached restaurant / bar if you don't feel like going anywhere. As above, recommended.
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Went in for a special dinner and was quite happy with the friendly staff and the food was very nice indeed. The entree was destroyed in no time at all, the mains were just as good. We will be heading back for a dinner again soon.
We booked the whole venue for an Apex (Community Service organisation) Zone 9 Reunion (NSW) on 26/28 October 2018. We brought approx. 80 people from different parts of Australia to the venue over the course of the weekend. Previous owners, Murray and Sharon, were most obliging and couldn't do enough to help us when the booking was made. Regrettably, by the time we got to Dubbo, they had gone, and a husband and wife team, were operating as relief managers.
Food was great, rooms were good, Bar prices were reasonable, but oh brother, the attitude and customer service skills of the then relieving managers was deplorable. We had numerous complaints over the course of the weekend about the rudeness and lack of customer face to face skills.
On the Friday morning of the event, during setup (before our guests had arrived) I had a stand up yelling match with the husband of the duo, all over the movement of one table, to accommodate our memorobilla. The husband was abusive, yelling and had a couldn't care less attitude. This flowed onto the wife over the course of the weekend. I reminded the husband that we were his customers, bringing approx. $15,000 to the venue over one weekend, which he didn't seem to care..
Our guests made the most of the weekend at the venue, but the lack of customer service skills by these relief managers dampened the whole weekend.
As a result, our organising committee are now looking at alternative venues in Western NSW.
I understand that new managers have been installed. I wish them well in their attempts to recover the damaged brand caused by the relief managers.
Dear millerk259,
Gary here, owner of Matilda Motor Inn. Thank you so very much for bringing your dreadful experience to our attention.
We are sincerely sorry & so very disappointed that you & your group had such a shocking experience with the short term manager. Yes, you are right, the previous managers were moved on very quickly. Infact, only a couple of weeks after your stay. And our new managers Karl & Georgia are doing a brilliant job rebuilding relationships & reputations. As I am sure you can see from recent posts, our guests are very much enjoying the wonderful customer service, cleanliness of the motel & fabulous meals under the management of Karl & Georgia.
Again, I am personally very sorry that you had this experience at Matilda. I have no doubt if you & your group decide to stay at Matilda again in the future you'll see that things have improved out of sight.
Best wishes to you & your APEX group for the year ahead.
Thanks for being so welcoming Karl and Georgia. I am a regular guest who travels for work and for appointments in Dubbo from further our West. You are wonderful new managers, so kind. The food has really stepped up a notch, the rooms are clean and comfortable, I appreciate getting a better rate when we called and booked direct rather than through those other sites.
Some changes here since a year ago. A great stopover place enroute either east or west. Staff were friendly. WE rented a cabin this time, at the rear of the complex. It had a good sized king bed and a made up sofa bed, so plenty of space. The cabin also contains a kitchenette and a good sized bathroom. The A/C was quiet and effective, especially given the 40+ degree temperatures being experienced in the region at present. The large pool, partially shaded, was a welcome relief at the end of a hot day. We were happy to come back.
Stayed here earlier in 2018 & more than happy to return. Stayed in a Standard Room which more than suits my needs. Perfectly clean and spacious. Staff are very friendly & helpful. Unfortunately the chef is enjoying a brief, well deserved, holiday so I don't get to enjoy his perfectly cooked steak :( Will be passing through Dubbo again in 5 weeks so looking forward to my steak then :)
