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BL1009

Top marks in all respects. Outstanding

5.0 of 5 bubblesReviewed 3 May 2024
Everything about our stay here was top tier. We arrived earlier than our check in time and we greeted very warmly, and were provided a short overview of town and given (very good) lunch recommendations. The location of the hotel is outstanding - we walked everywhere during our stay. The room was ready a bit early, and they contracted us to let us know this. Finn handled our check in and provided a tour of the property once the room was ready. He was very helpful and really helped us make sure we got the most out of our short stay. We wish we could have stayed longer! We were in penthouse no. 5, which was impeccable. A big highlight of the suite - beyond the wonderful view of the Remarkables, and outstanding amenities - was the washer/dryer. The breakfast was excellent, and everyone on the staff we interacted with during our stay was outstanding. This was far and away the highlight of our entire New Zealand itinerary from a lodging perspective. If we return to Queenstown, this is where we are staying.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this review
Responded 22 May 2024
Bonjour BL1009,

Thank you so much for sharing your experience at Sofitel Queenstown Hotel and Spa. We are delighted to hear that every aspect of your stay was top tier and that you had such a wonderful experience with us.

It’s great to know that our team, especially Finn, made your check-in smooth and enjoyable, and that you appreciated the early readiness of your room. We are delighted you found our location convenient and enjoyed the impeccable penthouse no. 5 with its stunning views and amenities.

We’re glad you found our breakfast excellent and that our staff left such a positive impression on you. Your kind words truly mean a lot to us, and we are honored to have been the highlight of your New Zealand itinerary.

We would love to welcome you back to Queenstown in the future. Please don't hesitate to reach out when you plan your next visit.

Kind Regards,
Pradnya Lohate
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 April 2024

Sofitel is the best hotel in Queenstown! Amazing staff, fantastic rooms, delicious food (the pastries at breakfast are outstanding!), a great club lounge expertise and generous welcome amenities for frequent travellers. I can’t fault anything about our stay. Special thanks to Jeremy, Shakthi, Karishma Fredrick and Ha Thu for looking after us so well 👏

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Julie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 21 May 2024

Bonjour Julie,

Thank you so much for your glowing review! We're thrilled to hear that you had another magical stay with us at Sofitel Queenstown. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that our staff, including Jeremy, Shakthi, Karishma, Fredrick, and Ha Thu, went above and beyond to ensure your comfort and enjoyment. We're glad you enjoyed our luxurious rooms, delectable food offerings (those pastries at breakfast are indeed a favorite!), and the exclusive club lounge experience. We truly appreciate your kind words and can't wait to welcome you back for another incredible stay! 🌟

Kind Regards
Pradnya Lohate
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024

We enjoyed staying at this hotel so much because the staff are so friendly and helpful. They go out of their way to make you feel welcome and attend to your every need.

I loved it so much that I would love to live there when I retire! The staff who work in The Left Bank, Le Salon Rouge, reception and concierge service were amazing! They really make the atmosphere of the place. We have stayed at a number of Sofitel hotels and this by far is the best!

Rooms were very clean and comfortable as was the bed.

We ate breakfast at the Left Bank which has a great range of buffet food as well as a wide selection on the a la carte menu. Each morning we were greeted by the friendly staff who remembered our names and preferences. It was like coming down to breakfast with family. We felt very welcome.

If you book a suite at the hotel, of an afternoon you can enjoy drinks and a small selection of canapes from Le Club Lounge Apero Chic menu in Le Salon Rouge between 1700-1900. This was included in our package as we booked a suite and it is also available to Platinum or Diamond Accor Plus members.

The hotel is centrally located and the valet service is great. It would take only minutes for the concierge to bring out our car. It was reasonably priced at $50 per day, however, we were charged only $30 per day as a room upgrade was not available to us. (This is also part of Accor Plus Platinum membership.)

I highly recommend this hotel. It really is the best!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank funtastic123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 26 April 2024

Bonjour Mary,

Thank you so much for taking the time to share your wonderful experience at Sofitel Queenstown Hotel and Spa! We are absolutely delighted to hear that you enjoyed your stay with us and that our staff made such a positive impression on you.

We take great pride in providing exceptional service to all our guests, and it's truly rewarding to know that our team's dedication to hospitality made your stay memorable. Your kind words about The Left Bank, Le Salon Rouge, reception, and concierge service are greatly appreciated—we'll be sure to pass on your compliments to our hardworking colleagues.

It's fantastic to hear that you found our rooms clean and comfortable, and that you enjoyed the breakfast offerings at The Left Bank. We strive to create a warm and welcoming atmosphere for our guests, and we're thrilled that you felt like part of the family during your breakfast time.

We're also glad to know that you enjoyed our club offerings from Le Club Lounge Apero Chic menu in Le Salon Rouge, and that you found our valet service convenient. Your recommendation means a lot to us, and we're grateful for your support.

We hope to have the pleasure of welcoming you back to our hotel in the future for another memorable experience.

Kind Regards,
Pradnya Lohate
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024 via mobile

Very nice hotel with friendly staff in the heart of Queenstown. Room was large and looked out onto the town. Some mountain and limited lake views. The meals we had were good. The bike shop next door was great and access to all the restaurants and shops nice.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank SavvyJudge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 4 April 2024

Bonjour Savvy Judge,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel in the heart of Queenstown. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be friendly and accommodating.

It's fantastic to hear that you appreciated the spacious and the beautiful views from your room. We're glad you were able to enjoy some glimpses of the surrounding mountains and lake.

Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!

Kind Regards,
Pradnya Lohate
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024 via mobile

Exceptional service from the moment you step into their fine hotel. The location is just off the center of town and a short two block walk to the gondola. Its location is central but very quiet. The service is impeccable and a special thanks to Mr Guillarme (Mr. G) in reception and Mr Nacho in the Left Bank Cafe. Our room was spacious, comfortable, and quiet. The beds were comfy and the bathroom was spectacular including the spa bathtub big enough for two. We hope to return very soon.

Room tip: Limited parking within the town center.
Date of stay: March 2024
Trip type: Travelled as a couple
Thank kwest56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 3 April 2024

Bonjour Kwest,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our fine hotel and that you found our service exceptional.

It brings us immense joy to know that our location, just off the center of town and a short walk to the gondola, was convenient for you. W

Your kind words regarding our team members, Guillarme (Mr. G) in reception and Nacho in the Left Bank Cafe, are greatly appreciated. We will be sure to pass on your compliments to them. They will be delighted to know that their dedication to providing impeccable service made your stay memorable.

We are delighted to hear that you found your room spacious, comfortable, and quiet. Our team works hard to ensure that every aspect of your accommodation exceeds your expectations, from the comfy beds to the spectacular bathroom featuring a spa bathtub big enough for two.

We truly value your patronage and hope to have the pleasure of welcoming you back very soon. Should you require any assistance with your future reservations or have any special requests, please do not hesitate to contact us directly.

Kind Regards,
Pradnya Lohate
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024

This hotel is in the perfect location to walk to everything in Queenstown. We reserved a Superior Spa Room. The suite was huge with a beautiful bathroom, thick towels and bathrobes, huge soaking tub (though the jets did not work), large shower with dual shower heads, nice smelling toiletries, nice slippers, coffee maker, nice tea selection, mini fridge with free, non-alcoholic drinks, a few snacks, chocolate at turn-down, two balconies, and a beautiful view. During tea time each afternoon the chef sent out absolutely delicious snack bites. We couldn’t wait for the next day to see what he would make for us. He was very creative. I do have many suggestions that would make this hotel top-notch vs. just very good: the room decor was drab and bland. The carpet and furniture were worn, the curtains were falling off the rod, the air conditioner wouldn’t stay set on our desired temperature, the lighting was poor, the bed was not comfortable, there was very little artwork, and there were very few plugs in the bedroom. We paid for a Clubroom and were told about afternoon tea from 3-5 pm but we weren’t told about happy hour. We arrived at 5pm one afternoon and were given a happy hour menu. We had no idea this was an amenity that we had already paid for in our package rate. This was irritating. One day during teatime we were offered six different teas whereas the previous two days we were only offered four. Apparently there was always six. Breakfast was included in our room rate. It was the same food items every day with very little variation (cut fruit differed). This got very boring. We could order off the menu too so one day I ordered the porridge. It was very runny. The side of smoked salmon was tasty but only included one small piece of salmon. I called the concierge one morning, looking for recommendations about an activity since ours was canceled due to weather. I had found the place online and asked her if it was a company that the hotel recommended. She said she would call the company to see if they had availability (I saw that they did online) but she never called me back. It was a waste of time to call downstairs. Little details like these unfortunately make this hotel more average than it should be, especially for a Sofitel. It really needs a facelift.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Shampeu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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