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Shampeu
Northbrook, Illinois

Great location but...

4.0 of 5 bubblesReviewed 23 Mar 2024
This hotel is in the perfect location to walk to everything in Queenstown. We reserved a Superior Spa Room. The suite was huge with a beautiful bathroom, thick towels and bathrobes, huge soaking tub (though the jets did not work), large shower with dual shower heads, nice smelling toiletries, nice slippers, coffee maker, nice tea selection, mini fridge with free, non-alcoholic drinks, a few snacks, chocolate at turn-down, two balconies, and a beautiful view. During tea time each afternoon the chef sent out absolutely delicious snack bites. We couldn’t wait for the next day to see what he would make for us. He was very creative. I do have many suggestions that would make this hotel top-notch vs. just very good: the room decor was drab and bland. The carpet and furniture were worn, the curtains were falling off the rod, the air conditioner wouldn’t stay set on our desired temperature, the lighting was poor, the bed was not comfortable, there was very little artwork, and there were very few plugs in the bedroom. We paid for a Clubroom and were told about afternoon tea from 3-5 pm but we weren’t told about happy hour. We arrived at 5pm one afternoon and were given a happy hour menu. We had no idea this was an amenity that we had already paid for in our package rate. This was irritating. One day during teatime we were offered six different teas whereas the previous two days we were only offered four. Apparently there was always six. Breakfast was included in our room rate. It was the same food items every day with very little variation (cut fruit differed). This got very boring. We could order off the menu too so one day I ordered the porridge. It was very runny. The side of smoked salmon was tasty but only included one small piece of salmon. I called the concierge one morning, looking for recommendations about an activity since ours was canceled due to weather. I had found the place online and asked her if it was a company that the hotel recommended. She said she would call the company to see if they had availability (I saw that they did online) but she never called me back. It was a waste of time to call downstairs. Little details like these unfortunately make this hotel more average than it should be, especially for a Sofitel. It really needs a facelift.
Date of stay: March 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviewed 26 February 2024

We stayed at the Sofitel for 6 nights and loved it. We hated to leave! It is perfectly situated in Queenstown to be able to walk to everything. They serve small plates and drinks from 5 to 7:00 p.m. which are delicious. The breakfasts are very good especially the eggs Benedict. And the service throughout the hotel is A+.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Austin230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 28 February 2024

Bonjour / Kia Ora Austin

Thank you so much for taking the time to share your experience at Sofitel Queenstown Hotel and Spa with us! We are thrilled to hear that you thoroughly enjoyed your 6-night stay at Sofitel Queenstown. It's delightful to know that our prime location made exploring Queenstown convenient for you.

We're delighted that you enjoyed our evening offerings of Canapé and drinks, as well as our breakfast selections, particularly the eggs Benedict. Your compliments on our service are truly appreciated, as we strive to provide top-notch service to all our guests.

We hope to have the pleasure of welcoming you back for another memorable stay whenever your travels bring you to Queenstown again!

Kind Regards / Ngā mihi
Pradnya Lohate
Front Office Manager

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Reviewed 19 February 2024

We choose Sofitel before the start of Routeburn trek is because is the only hotel has a gym and is directly opposite Ultimate hikes meeting point. Front desk staff French guy was very nice to check us in. Room is good size and functional. I like the fact we can help ourselves to the mini bar snacks and they top up daily + all the non-alcoholic beverages. I love their Happy hour lounge 5-7pm. They have canapés and selection of wine, sparkling and cocktail (cocktail I wish they can revamp as only 3 and not great). Gym 24hrs is a super plus however they really need to revamp the gym equipments (super old) except the 2 treadmill.

Ok why no 5 star?

Gym has to revamp.
Their breakfast is not great. You can have a semi-buffet that's like those 3 star hotel you get with bake beans, mushroom, bacon in the hot metal holder + order ONE egg/pancake from the menu. I only need eggs daily. 2 days in a row, I need to wait at least 45min. to get it delivered. 2nd day I thought I was smarter and came down at 8am and ordered immediately, waited and by 840 I ask the lady who took my order where're my eggs? She said they've sent it to the other table. So I've to wait again.
I'm sure they must get a handful of people who stay in Sofitel for Routeburn trek which has to gather at 6:15am sharp. I ask them if they can be so kind to get me 2 eggs at 545am as my partner is Gluten free, he can't eat their sandwich. The Asian guy at front desk was quite haughty in his response and simply said not possible. The French guy who checked us in overhear him and came to my rescue. Said he'll speak to chef and see what he can do. Next day I ask the front desk again if they'll assist us on the breakfast at 5:45am. She said she'll look into it and call us that night. Nothing happen after. I gave up.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank SuperShan1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 29 February 2024

Bonjour SuperShan1,

Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Sofitel Queenstown Hotel and Spa. We are thrilled to hear that you found our location superb and enjoyed our lounge offerings. It's delightful to know that our front desk staff, particularly Paul, made a positive impression on you during check-in.

We appreciate your constructive comments regarding the gym equipment and the variety of breakfast options. Please rest assured that your feedback has been shared with our management team for further review and improvement. We apologize for any inconvenience you experienced in waiting for your breakfast orders and for the oversight regarding your request for early breakfast service. This does not reflect the level of service we aim to provide, and we sincerely apologize for falling short in this aspect.

We are glad that our team members were able to assist you eventually, albeit with some delay, and we will strive to ensure smoother communication and execution of guest requests in the future.

Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

Kind Regards,
Pradnya Lohate
Front Office Manager

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Reviewed 10 February 2024 via mobile

We had a standard room which was excellent. Bathroom was spotlessly clean and had bathtub and shower. The buffet breakfast at Left Bank Bistro is good and adequate. With a small footprint, it is a bit crowded for a Sofitel, and the selections are limited. La Salon Rouge has limited food items for dinner. We have special food requirements and the chef was kind enough to make something special for us, making us have most of our dinners there. Both restaurants accept Accor plus.
The wifi is weak, but ok. It is good at the restaurant, lobby, and corridors. If it drops in the room, open the door slightly for a second!

Room tip: Wifi is weak in the room but better in the corridors (lounge and restaurants). Just open the door slightly.
Date of stay: February 2024
Trip type: Travelled as a couple
Thank Nagaratnam S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 February 2024

Bonjour / Kia Ora Nagaratnam,

Thank you for taking the time to share your comments about your recent stay at Sofitel Queenstown Hotel and Spa. We are delighted to hear that you enjoyed your stay in our standard room and found it to be excellent, particularly noting the cleanliness of the bathroom equipped with both a bathtub and shower.

We appreciate your constructive comments regarding the buffet breakfast at Left Bank Bistro and the dinner options at La Salon Rouge. Rest assured, we will take your feedback into consideration as we continuously strive to enhance our dining offerings to cater to all our guests' needs and preferences, including special dietary requirements.

It's wonderful to hear that our chef was able to accommodate your special food requirements and that you enjoyed most of your dinners with us as a result.

Regarding the WIFI, we apologize for any inconvenience you experienced. I'm very excited to share that we are working on upgrading our Wifi this mid year.

Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

Kind Regards / Mihi Aroha,
Pradnya Lohate
Front Office Manager

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Reviewed 9 February 2024

From check in to check out, this was a beautiful stay. After a tiring drive back from Christchurch, both Mario at Concierge and the lovely gentleman at Check in made me and my sister feel welcome.

The hotel felt and smelt luxurious with that signature "Sofitel scent". Despite not dining at the many eateries at the hotel, they looked well presented. Maybe next visit I will try them! Our room was magnifique and the beds were like sleeping on a cloud, same with the pillows!

Location wise, you are right across from the iconic Fergburger and near the Skyline Gondola and coach pickups. I would strongly recommend to anyone to stay at this property. The nightly rate may be one of the highest in Queenstown, but is worth it!

Room tip: There is no self parking at this hotel due to location but valet parking is available. If you wish to self park, there are garages nearby.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank kellyh124
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pradnya Lohate, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 February 2024

Bonjour / Kia Ora Kelly,

Thank you so much for taking the time to sharing your experience with Sofitel Queenstown Hotel and Spa! We are thrilled to hear that your stay at Sofitel Queenstown Hotel & Spa was nothing short of exceptional.

It's wonderful to know that Mario and our check-in team made you and your sister feel welcome from the moment you arrived. We take great pride in providing warm and personalized service to all our guests.

We're delighted that you found our hotel to be luxurious and enjoyed the signature Sofitel scent. We're sorry you didn't have the chance to dine at our eateries this time, but we hope you'll give them a try on your next visit. Our culinary team works hard to create memorable dining experiences for our guests, and we're confident you'll love it.

It's fantastic to hear that you found your room to be magnifique and that our beds and pillows provided you with the comfort of sleeping on a cloud. We want all our guests to feel relaxed and rejuvenated during their stay, and it sounds like we succeeded in providing you with a restful night's sleep.

Thank you for highlighting our prime location, just steps away from iconic attractions like Fergburger and the Skyline Gondola. We're glad you found it convenient and enjoyed exploring the area.

We truly appreciate your recommendation and kind words about our property. Providing excellent value, top-notch service, and a prime location are our top priorities, and we're thrilled that you found all three during your stay with us.

We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable stay in the future!

Kind Regards / Mihi Aroha,
Pradnya Lohate
Front Office Manager

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Reviewed 29 January 2024

We loved the Sofitel. Classy, atmospheric, our room was comfortable and clean. Modern bathroom. Hotel is in a great location, a few blocks from the downtown area and restaurants as well as the Skyline and Kiwi Park. The place to stay in Queenstown.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 31 January 2024

Bonjour msoz45

Thank you so much for taking the time to share your positive experience at Sofitel Queenstown! We are thrilled to hear that you enjoyed your stay and found the hotel to be classy and atmospheric. It's wonderful to know that your room was comfortable and clean, and that you appreciated the modern bathroom.

We take pride in our prime location, and we're delighted that it contributed to your overall satisfaction. Being just a few blocks from the downtown area, restaurants, Skyline Gondola, and Kiwi Park, we aim to provide our guests with convenient access to the best of the best of Queenstown.

We truly appreciate your kind words and recommendation. It was our pleasure to have you as our guest, and we hope to welcome you back to Sofitel Queenstown for another exceptional experience in the future. If there's anything specific that stood out during your stay or any suggestions you may have, we'd love to hear more about it.

We look forward to seeing you again

Philip Riley
Operations Manager

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