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Carol H
Auckland, New Zealand

Special and memorable

5.0 of 5 bubblesReviewed 31 Dec 2023
Our 3 night stay at Queenstown Sofitel was something we had been looking forward to for some time.
Hotel reservations staff member Harriet was extremely helpful when original booking had to be cancelled due to Pandemic. Reception desk staff, Nik and Paul could not have been more welcoming. Our room had been upgraded to 6th floor with a beautiful view of the lake and city.

Breakfast in Left Bank Bistro was excellent. Being Accor members we chose to dine at Le Salon Rouge restaurant which serves sharing plates. It was a different experience to hotel dining, most enjoyable but perhaps not to everyones liking. The Creme Brûlée desert was excellent. Lounge staff, Jaypee and Karishma made the experience very special, particularly on the night of my birthday, it was a wonderful evening. The lady chef delivered my desert personally.

There is another restaurant in the hotel, Jervois steakhouse, which is not part of the hotel therefore Accor dining discounts do not apply.

We have stayed at Queenstown Sofitel several times and always enjoyed the experience.
Rooms facing the city have the best view. Rooms are spacious, spotlessly clean and well maintained. Improvement could be made with mattress and pillow comfort. Hotel is just a short walk to shops, restaurants and lakeside.


Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this review
Responded 2 Jan 2024
Dear valued guest,

Thank you for taking the time to share your wonderful experience at Sofitel Queenstown. We are delighted to hear that our team, including Harriet, Nik, and Paul, contributed to making your stay special and memorable.

It's fantastic to know that you enjoyed the upgraded room on the 6th floor with a stunning view of the lake and city. We appreciate your positive comments about the excellent breakfast at Left Bank Bistro and the unique dining experience at Le Salon Rouge. We're thrilled that Jaypee and Karishma in the lounge, along with Chef Imogen, went above and beyond to make your birthday evening a wonderful one.

Your insights on room comfort are also duly noted, and we will certainly take them into consideration for future improvements.

We look forward to welcoming you back to Queenstown Sofitel on your next visit, and please do not hesitate to let us know if there is anything specific we can do to enhance your future stays.

Warm regards,

Philip Riley
Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 December 2023

We had such an amazing time at this hotel! The staff are some of the most welcoming I have ever encountered. We stayed in a Junior Suite and found the room to be just perfect. The room had beautiful views and was spacious with an extremely comfortable bed. The heated floors and towel rack were a great touch! The daily cleaning and turn down service was wonderful. We also really enjoyed the extensive mini bar, afternoon tea, and the lounge in the evening with appetizers and drinks. Breakfast was something we looked forward to every morning as the options were plentiful and the service was outstanding. We’d love to give a shout out to Remi, Ocei, Rasheena, and Karishma for their wonderful service. Priyadeep was also most welcoming at check-in.

My only recommendations would be to upgrade the hairdryer in the room, add iced coffees to the menu, and offer more variety to the club lounge appetizers day to day.

If I am able to return to Queenstown again, I will absolutely be staying at this hotel again! The location, service, and quality cannot be beat.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank jessicaeA5485DW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 December 2023

Bonjour Jessica

Thank you so much for your incredibly enthusiastic and positive review on Trip Advisor! We're thrilled to learn that your stay at our hotel exceeded your expectations and left such a lasting impression.

It's fantastic to hear that our F&B Team, particularly Remi, Ocei, Rasheena, and Karishma, along with Priyadeep from out Front Office, played a significant role in making your experience memorable. We're delighted that you enjoyed the amenities of your Junior Suite, from the stunning views to the comfort of the bed, heated floors, and towel rack.

Your feedback on the mini bar, afternoon tea, evening lounge with appetizers and drinks, as well as the breakfast options, is greatly appreciated. We value your suggestions regarding the hairdryer, iced coffees, and variety in club lounge appetizers, and will certainly take them into consideration for future improvements.

We genuinely appreciate your loyalty and look forward to the opportunity of welcoming you back to our hotel when you return to Queenstown. Safe travels until then!

Seasons Greetings
Philip Riley
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023

lovely room, good service, good bed, with good bed linen, breakfast was very good, did not quite get a lake view room, but cant knock the hotel, close to town centre and main attractions - assisted with valet parking

Room tip: no parking, but valet service. Breakfast was very good as was the spa
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank PaulParamount
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 22 December 2023

Bonjour, Kia ora Paul Paramount

Thank you for taking the time to share your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed a lovely room, with good service, a comfortable bed, and quality bed linen. It's wonderful to know that you found our breakfast offerings very good, and we appreciate your positive comments about our proximity to the town center and main attractions.

We want to acknowledge your note about the lake view rooms. While we don't have guaranteed lake view rooms apart from our penthouse, we're pleased that it didn't detract from your overall experience. We understand the importance of having the perfect view, and we're glad you found our location convenient.

It's great to hear that our valet parking service was helpful during your stay. We always aim to provide convenient services for our guests.

We value your feedback, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to address or improve upon, please don't hesitate to let us know.

Seasons Greetings
Philip Riley
Operations Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2023 via mobile

The biggest plus of this hotel is it's handy central location to downtown Queenstown. A 2 minute walk to the lake front/wharf and 1 minute to the Gondola as well as the central shopping area.

The hotel itself is nice, clean and tidy like most Sofitels. It has a small fitness centre as well which does the job.

Would stay again

Date of stay: November 2023
Trip type: Travelled on business
Thank ZKSUJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 December 2023

Bonjour ZKSUJ

Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you appreciated our hotel's convenient central location, making it easy for you to explore downtown Queenstown. It's great to know that our proximity to the lakefront, wharf, Gondola, and central shopping area added to the overall convenience of your visit.

We're pleased that you found the hotel to be nice, clean, and tidy, consistent with the Sofitel standard. Our team takes pride in maintaining a high level of cleanliness and comfort for our guests.

It's also fantastic to hear that the fitness center met your needs during your stay. We understand the importance of having convenient amenities to enhance your overall experience.

We appreciate your positive feedback and are thrilled to hear that you would consider staying with us again. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

Seasons Greetings
Philip Riley
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2023 via mobile

Great location, right in the centre of town. We had lounge access white entitled to drinks and canapés each night, which was awesome. I would highly recommend this hotel. The Jervois Steak house is located on level 2 which is worth a visit. We shared the lamb which was very tender and deliscious.

The location is excellent, middle of town.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank 235jackiel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 December 2023

Bonjour 235Jackiel

Thank you for sharing your outstanding experience with us on Trip Advisor! We're delighted to hear that you found our location in the heart of Queenstown to be great. Being centrally located allows our guests the convenience of exploring the town easily.

It's wonderful to know that you enjoyed the exclusive lounge access, complete with complimentary drinks and canapés each night. We strive to provide a memorable and indulgent experience for our guests, and we're thrilled that you found it to be awesome.

Your recommendation means a lot to us, and we're pleased to have met your expectations. It's also fantastic to hear that you visited the Jervois Steak House on Level 2 and enjoyed the lamb. We appreciate your positive feedback on the dining experience.

Thank you for choosing Sofitel Queenstown, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future!

Seasons Greetings
Philip Riley
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2023

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 29 November 2023

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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