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Jessica E

Wow, Wow, Wow!!

5.0 of 5 bubblesReviewed 21 Dec 2023
We had such an amazing time at this hotel! The staff are some of the most welcoming I have ever encountered. We stayed in a Junior Suite and found the room to be just perfect. The room had beautiful views and was spacious with an extremely comfortable bed. The heated floors and towel rack were a great touch! The daily cleaning and turn down service was wonderful. We also really enjoyed the extensive mini bar, afternoon tea, and the lounge in the evening with appetizers and drinks. Breakfast was something we looked forward to every morning as the options were plentiful and the service was outstanding. We’d love to give a shout out to Remi, Ocei, Rasheena, and Karishma for their wonderful service. Priyadeep was also most welcoming at check-in.

My only recommendations would be to upgrade the hairdryer in the room, add iced coffees to the menu, and offer more variety to the club lounge appetizers day to day.

If I am able to return to Queenstown again, I will absolutely be staying at this hotel again! The location, service, and quality cannot be beat.
Date of stay: December 2023
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this review
Responded 22 Dec 2023
Bonjour Jessica

Thank you so much for your incredibly enthusiastic and positive review on Trip Advisor! We're thrilled to learn that your stay at our hotel exceeded your expectations and left such a lasting impression.

It's fantastic to hear that our F&B Team, particularly Remi, Ocei, Rasheena, and Karishma, along with Priyadeep from out Front Office, played a significant role in making your experience memorable. We're delighted that you enjoyed the amenities of your Junior Suite, from the stunning views to the comfort of the bed, heated floors, and towel rack.

Your feedback on the mini bar, afternoon tea, evening lounge with appetizers and drinks, as well as the breakfast options, is greatly appreciated. We value your suggestions regarding the hairdryer, iced coffees, and variety in club lounge appetizers, and will certainly take them into consideration for future improvements.

We genuinely appreciate your loyalty and look forward to the opportunity of welcoming you back to our hotel when you return to Queenstown. Safe travels until then!

Seasons Greetings
Philip Riley
Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 December 2023

lovely room, good service, good bed, with good bed linen, breakfast was very good, did not quite get a lake view room, but cant knock the hotel, close to town centre and main attractions - assisted with valet parking

Room tip: no parking, but valet service. Breakfast was very good as was the spa
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank PaulParamount
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 22 December 2023

Bonjour, Kia ora Paul Paramount

Thank you for taking the time to share your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed a lovely room, with good service, a comfortable bed, and quality bed linen. It's wonderful to know that you found our breakfast offerings very good, and we appreciate your positive comments about our proximity to the town center and main attractions.

We want to acknowledge your note about the lake view rooms. While we don't have guaranteed lake view rooms apart from our penthouse, we're pleased that it didn't detract from your overall experience. We understand the importance of having the perfect view, and we're glad you found our location convenient.

It's great to hear that our valet parking service was helpful during your stay. We always aim to provide convenient services for our guests.

We value your feedback, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to address or improve upon, please don't hesitate to let us know.

Seasons Greetings
Philip Riley
Operations Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2023 via mobile

The biggest plus of this hotel is it's handy central location to downtown Queenstown. A 2 minute walk to the lake front/wharf and 1 minute to the Gondola as well as the central shopping area.

The hotel itself is nice, clean and tidy like most Sofitels. It has a small fitness centre as well which does the job.

Would stay again

Date of stay: November 2023
Trip type: Travelled on business
Thank ZKSUJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 December 2023

Bonjour ZKSUJ

Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you appreciated our hotel's convenient central location, making it easy for you to explore downtown Queenstown. It's great to know that our proximity to the lakefront, wharf, Gondola, and central shopping area added to the overall convenience of your visit.

We're pleased that you found the hotel to be nice, clean, and tidy, consistent with the Sofitel standard. Our team takes pride in maintaining a high level of cleanliness and comfort for our guests.

It's also fantastic to hear that the fitness center met your needs during your stay. We understand the importance of having convenient amenities to enhance your overall experience.

We appreciate your positive feedback and are thrilled to hear that you would consider staying with us again. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

Seasons Greetings
Philip Riley
Operations Manager

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Reviewed 30 November 2023 via mobile

Great location, right in the centre of town. We had lounge access white entitled to drinks and canapés each night, which was awesome. I would highly recommend this hotel. The Jervois Steak house is located on level 2 which is worth a visit. We shared the lamb which was very tender and deliscious.

The location is excellent, middle of town.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank 235jackiel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 23 December 2023

Bonjour 235Jackiel

Thank you for sharing your outstanding experience with us on Trip Advisor! We're delighted to hear that you found our location in the heart of Queenstown to be great. Being centrally located allows our guests the convenience of exploring the town easily.

It's wonderful to know that you enjoyed the exclusive lounge access, complete with complimentary drinks and canapés each night. We strive to provide a memorable and indulgent experience for our guests, and we're thrilled that you found it to be awesome.

Your recommendation means a lot to us, and we're pleased to have met your expectations. It's also fantastic to hear that you visited the Jervois Steak House on Level 2 and enjoyed the lamb. We appreciate your positive feedback on the dining experience.

Thank you for choosing Sofitel Queenstown, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future!

Seasons Greetings
Philip Riley
Operations Manager

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Reviewed 27 November 2023

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 29 November 2023

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Reviewed 26 November 2023

So comfortable, in the heart of Queenstown! Really lovely accommodations; I have to say, the heated bathroom floors were divine. This was a great home base as we explored Queenstown - walkable to the waterfront, Skyline, dining and activities.

Be prepared that there is construction in the area - didn't impact us except with parking. Options are to self park at the garage near by or have them valet for $50/night. We valeted which was wonderfully convenient, but expensive.

We also enjoyed the on site spa, they had availability the day before and it was a highlight of our trip!

Room tip: Think about your parking plan - valet is pricey but convenient!
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jamieclower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Riley, Other at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 29 November 2023

Bonjour / Kia ora Jamie

Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our accommodations luxurious and enjoyed the central location in the heart of Queenstown. We're thrilled that the heated bathroom floors added an extra touch of comfort to your stay.

It's fantastic to know that our location served as a great home base for your exploration of Queenstown, with convenient access to the waterfront, Skyline, dining, and activities. We appreciate your understanding regarding the construction in the area and the impact on parking.

We're pleased you took advantage of our on-site day spa and that it became a highlight of your trip. We understand that valet parking can be a bit pricey, but we're glad to hear it was wonderfully convenient for you.

Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Sofitel Queenstown!

Warm regards,

Philip Riley
Operations Manager

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