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“Relaxing and classy”

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Copthorne Hotel and Resort Queenstown Lakefront
Ranked #37 of 58 Hotels in Queenstown
Sendai, Japan
Level 5 Contributor
67 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Relaxing and classy”
Reviewed 24 February 2012

Stayed two nights at this property in February 2012 with a friend. This was my second M&C stay, and I was very happy with everything.

The good

Property is well-maintained
Amazing views
Roomy, light rooms

The bad

The water pressure in the shower was a bit weak
Internet is not free

Overall

Loved the hotel and will be back. One caveat is that it is about a 5-10 minute walk into town, including a fairly steep hill. Fine for us, but for less mobile people this might be an issue.

Room Tip: Any of the lakeside view rooms.
See more room tips
  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sendaiben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 6 March 2012
Thank you for your comments on the hotel, am glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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782 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney
Level 6 Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 February 2012

This was a late night find on January 1st and the best find of our travels through NZ. The room was as new, obviously some recent refurbishment had occurred. Staff were great too.
Our room was huge and beautifully appointed. Can't wait to get back there. Didn't want to leave!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmcmaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 6 March 2012
Thank you for your comments on your stay in early Jan and really glad you enjoyed yourselves.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, OH
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 February 2012

Very nice room. Laundry facility nearby. Helpful front desk staff. Easy walk to town. We would stay there again.

Room Tip: Lake view room was worth it - beautiful vista.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rub14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 6 March 2012
Many thanks for your kind comments and glad you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shandong
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2012

Great hotel. Located very close to town - 10 minute walk, if that.

We had a recently renovated room that was nicely decorated. Fairly clean, bit of mould in the bathroom that could have easily been cleaned away but not a big deal. The room and bathroom were a decent size. Beds were extremely comfortable and a pillow menu available. No noise at night time.

Very friendly front desk staff. Parking available for a very reasonable price ($20 for the entire staff).

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asg81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 6 March 2012
Many thanks for your kind comments and glad that you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level 6 Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 February 2012

Booked a romantic break away for my partner and I for Valentines Day. After much thought decided to book this hotel as their Leap Year Special sounded awesome. We were suppose to receive a Garden view room which was to be upgraded to a SUPERIOR Garden view room. When we pulled back the curtains in our room,which I believe, may have been deliberately closed, we were looking out at the units across the road. No garden, no view. I queried this with the receptionist and she said we had been up graded to a superior room because they were newly refurbished, also I mentioned I was rather disappointed and shocked of the view from our room. She didnt say anything to this.
Also queried the receptionist about the bathrobes that were advertised on the wotif booking site and she informed me they did not have bathrobes in any of their rooms. Disappointing, once again.
On the good side, the room was very clean, bed extremely comfortable, lovely hot strong shower and the service and food that we received at the restaurant was outstanding. Location was handy to town but rather a steep hill to walk back up after a long day of walking around. Would stay here again but would get things confirmed beforehand.

Room Tip: Maybe pay the extra money if you want a view.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 6 March 2012
Many thanks for your comments, I will take up the issue of bathrobes with the Front Office team as we do have bath robes and they should have been part of the package, apologies for the over sight.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel and Resort Queenstown Lakefront

Property: Copthorne Hotel and Resort Queenstown Lakefront
Address: Corner Frankton Rd & Adelaide St, Private Bag, Queenstown DX ZP95021, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Queenstown
Price range (per night): $161 - $383
Hotel Class:4 star — Copthorne Hotel and Resort Queenstown Lakefront 4*
Number of rooms: 240
Official Description (provided by the hotel):
Copthorne Hotel & Resort Queenstown Lakefront has a Qualmark Enviro Gold Award for Sustainability. ... more   less 
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Also Known As:
Copthorne Hotel Queenstown Lakefront

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