Let me begin by saying this place has outstanding potential and was a lovely, lovely, lovely little place to stay. Unfortunately there were a few things which really set it back.
On arrival we went to check in and I took the honest road saying I had aquired two others along the way and can they stay with us also. I was laughed at and told yes they could but it would cost an extra $200 on top of what we had payed. I understand that places charge extra for other people but $50 a person, a night is really steep... and the way the staff handelled it was really unprofessional. I admit I was stressed and so I was asking him to help me out but he kept making jokes about ditching my friends, or cancelling my friends sky diving so she could pay. They did not budge at all and I had to go ask everyone to fork over another $50 which was a lot at the time, this bunked it up from $600 for 3 nights to $800 for 3 nights which is a HUGE difference. The main guy continued to make jokes and the girl was so unsympathetic. Finally one of them offered to show us the downgraded room stating we would only have to pay $10 extra if we downgraded our room. So we went from being in a beautiful apartment which was big, bright and gorgeous to a small cramped cabin which was dark and hot! Some might argue it was my fault because it is their conditions, but it is more so the way they go about it. The girl who helped us also asked us to come to her if we needed a taxi because if she recommended 5 people she would get a free ride...
Because this is a chain you paid for EVERYTHING, we spent over $20 alone doing our washing. And you cannot make a phone call unless you use a pay phone of which you can only purchase a $5 minimum card.
Another day my friend was sick and they had no phone in the room so I rang reception and asked them to pass a message. She flat out refused stating she was on her own and couldnt leave the reception... I had to pretty much beg her to go and tell one of them I had called and ask them to call back, she FINALLY agreed and to her credit she did it... but at first she refused and was completely obliging.
It is also REALLY far out from the city so if you do not have a car don't bother. There is a bus which runs every hour and it costs $7 a person... the green cabs do a $20 flat rate to the city but if you are going back and forth it is not cost effective...
Now for the positives, the grounds are gorgeous and well kept, the rooms are clean and liveable and the setting is so picturesque, it is located near the shotover river and is surrounded by mountains....
Had none of that stuff gone wrong I probably would have not cared about the car and the distance but we started on a bad food and I did not like the way we were welcomed. I would probably stay there again but only if I was travelling with 2 people, as if you add more it becomes as much as a city hotel is... and I would only stay there if I had a car
- Official Description (provided by the hotel):
- Kai Ora and welcome. At the Queenstown TOP 10 Holiday Park, we offer a wide range of accommodation options to suit most travel budgets & requirements, including 1 & 2 bedroom motels, self contained units and cabins, ensuite rooms and lodge accommodation for small to medium groups. And our facilities are anything but budget! Whether you're a travelling couple, small or large family, travelling with the grandparents, a group of friends, a sports team or a church group you'll find what you need in our boutique style holiday park. Located just seven minutes' drive from the centre of Queenstown in picturesque Arthurs Point, Queenstown TOP 10 Holiday Park enjoys a stunning alpine setting and is within walking distance to a number of popular Queenstown activities. The serene, park-like location and wonderful mountain views create a sense of space and quiet during your stay in Queenstown. ... more less
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- Also Known As:
- Shotover Top 10 Holiday Park Hotel Queenstown