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All reviews post office washing machine and dryer great hotel push button one bedroom suite comfortable bed generous size historic building huge bathroom hotel room appointed rooms railway station central location centre of town comfortable stay parcel shower
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Reviewed 1 May 2019 via mobile

I stayed here for 1 night while on a business trip in early April.
Easily the most luxurious hotel Dunedin has to offer.

The renovation of this building to this standard is amazing. Service at check in was quick yet thorough and friendly too.

Room was of a very high standard with luxury bed linen, bathroom fixtures and pleasantly quiet. It also featured a small kitchenette- a big bonus not normally offered in this spec hotel.

Valet parking was $20 per night ( pretty normal for central Dunedin hotels)

Will definitely look to stay again and highly recommend.

Date of stay: May 2019
Trip type: Travelled on business
Thank Catcalverley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DistinctionDunedin, Manager at Distinction Dunedin Hotel, responded to this reviewResponded 3 May 2019

Hi Catherine,

We are glad that you had a great night with us at Distinction Dunedin recently. Thanks for taking a minute to give us your impressions.

It is outstanding that you appreciate the extensively renovated former Post Office building on Liverpool St. The building features all expected contemporary elements while retaining its 1930s character and its local historical significance.

We are pleased that you enjoyed your accommodation so much and that you also availed yourself of our well disposed valets, engageable for only NZD20 per day.

Thanks so much for giving us your recommendation Catherine. It would be great to see you again.

Kind regards

Nigel
Distinction Dunedin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2019 via mobile

We stayed here 1 night as part of a group tour. We were not expecting it to be such a good hotel. We loved the style, clean, contemporary & spotlessly clean. Our room had a separate utility room with a washing machine & tumble drier which was an absolute godsend, as we were halfway through our tour & running out of clothes. We washed & dried everything whilst we had dinner.

The restaurant barman was very friendly & the restaurant food was very good - but..... the service was so slow. Unfortunately there was another group having dinner, so we waited ages for our meals to arrive. There was a hiccup over dessert, the waiter didn’t have a clue what to do & kept running to the restaurant to find out our requests.

Overall this did nit spoil our stay & we would definitely go back.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank Polykala
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DistinctionDunedin, Manager at Distinction Dunedin Hotel, responded to this reviewResponded 27 April 2019

Hi Polykala,

Thank you kindly for remarking on your recent stay. It is excellent to receive your 5 star rating, given as members of a stop-over coach tour. We hope that your tour as a whole proceeded to your full satisfaction and enjoyment.

We are so pleased that your room was well received and that the facilities provided all you could have wished for, including our in room laundry equipment.

Regarding your reference to your particular experience in Parcels Restaurant, it is outstanding that the food was good and the service friendly. I have however passed on your comment concerning your waiter that evening, and we will investigate the circumstances.

Many thanks again. It would be our pleasure to see you in future.

Kind regards

Nigel
Distinction Dunedin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2019

I've stayed here number of time in the last couple of years, including twice in the last month. While some rooms are betters than others is a great placebo stay with a washing machine & dryer included in the bathrooms. Dining in the restaurant is 'top rate'

Date of stay: April 2019
  • Trip type: Travelled on business
    • Location
    • Service
Thank B8976SYjohnh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DistinctionDunedin, Manager at Distinction Dunedin Hotel, responded to this reviewResponded 27 April 2019

Dear John,

Thanks very much for your kind words and for your recommendation following your recent positive experiences at Distinction Dunedin.

It is great to learn that you are a semi-regular visitor, and we hope that you will continue to be so in future.

Many kind regards.

Nigel
Distinction Dunedin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2019 via mobile

From the moment we checked in with late notice we were greeted by a fantastic FOH team who were only happy to help. Our room was excellent and the black out curtains were amazing ! We will definitely be back

Date of stay: April 2019
Trip type: Travelled as a couple
Thank the2ks2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DistinctionDunedin, Manager at Distinction Dunedin Hotel, responded to this reviewResponded 23 April 2019

Warm greetings,

Thanks so very much for taking a few moments to review Distinction Dunedin. It is lovely to hear of your superb recent experience.

The Front Office team are thrilled that you found them to be fantastic from go to whoa, providing their typical happily efficient service to you throughout. It is also outstanding that your superbly soporific blackout curtains ensured a restful slumber.

Many gracious thanks again. We would love to see you soon.

Kind regards

Nigel
Distinction Dunedin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019 via mobile

Underwhelmed
Have stayed here before a number of times had a wrk colleague Fly in stay I asked for a room with a bath was told that they were fully booked ! Hmm ordered some food to the room the guy that delivered it said no they aren’t fully booked ! And we commented on the coleslaw dish we ordered We said it looked like packet stuff from supermarket ! His reply was yes it was ! If I wanted five dollar salad I would have gone and bought s packet ! We were shocked that he let slip that also it was the smallest bowl so my advise is eat out if you don’t want to be underwhelmed ! Pretty bed cushions and room windows face the other rooms so you need to pull your curtains no sunshine makes the room quite dark

Date of stay: April 2019
Thank 438michele
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DistinctionDunedin, Manager at Distinction Dunedin Hotel, responded to this reviewResponded 17 April 2019

Hi Michele,

Thanks so much for your review. We really appreciate your feedback.

However, it is a shame that you have given us a 'poor' 2 star review over what are arguably fairly minor complaints. Much of your review consists in conveying consternation over coleslaw and an unavailable room- type.

Regarding your late request for a room with a bath when your friend had flown in to see you and there being no available Executive Studios (containing a large egg-shaped bath) at that time – if a desired room-type is already booked out when your plans change latterly, then our hands are somewhat tied in the sense that other guests have already booked these rooms prior to your particular request. They therefore have their own expectations and we have commensurate obligations to them which we must honour. Had there been available rooms featuring a bath, we would have certainly accommodated your request.

With regard to a staff member's advice on our occupancy when delivering your room service, to say a specific room-type is fully booked, and to say that the hotel is not fully booked in aggregate are not conflicting statements. This would account for your confusion and additional consternation.

A limited number of our rooms do indeed face inward, and the adjacent wing is visible from this perspective, although it is a considerable distance from wing-to-wing. Yours is a novel comment, and most room types do not have this characteristic.

Thanks again for your comments Michele. All the best.

Kind regards

Nigel
Distinction Dunedin

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