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“Not a 4 star hostel, customer service whats that?!!!!!”
Review of On Top Backpackers

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On Top Backpackers
Certificate of Excellence
Queenstown, New Zealand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not a 4 star hostel, customer service whats that?!!!!!”
Reviewed 26 May 2009

We stayed here for one night, whilst in Dunedin for a show! upon check in the service seemed a little poor, handing over the key and giving no helpful guidance on where abouts the room was! upon entering the room, there was a nasty smell, and the extractor fan was rubbish!!!

The older guy that was on reception was extremely rude and unhelpful particularly about the parking situation (there is off street parking but its in a car park which is a 1.50 an hour (max 2 hours), where as it clearly states on their website that there is plenty of parking available for guest! tip, do not bring a car if you stay here).

Overall a very disappointing stay for a great location!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1 Thank jaytyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 reviews from our community

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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Any
English first
Porlock, United Kingdom
Level 6 Contributor
161 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 19 March 2008

84 NZ$ for a double ensuite room, and the room was fine. The hostel is also in a very good, central location.

So why terrible? Well, it sleep about 75 and it has facilities for about a third of that. For example, the "outdoor seating" and "large sun deck" actually seats 12 - you can see the entire deck on their home page, right hand photo. The dining room seats 12 more and there are three sofas in the lounge - again you can see the entire lounge in the photo on their home page. The kitchen, dining room and lounge is, in fact, one room. The kitchen has just 2 cookers, 2 sinks & 2 fridges which made it very crowded. There is a picture on their home page that shows pretty much the entire kitchen and most of the dining room. And there was a shortage of everything - very few pots and pans, just 12 mugs and no glasses.

I had the audacity to ask for glasses at reception - which is also the bar of the snooker hall downstairs so you would have thought they would have glasses. I was told that "real backpackers can just use mugs or the bottle". True, but hardly the point.

There is NO car parking, even though they advertise it. There is limited on street car parking a few streets away or you can pay to park next to "on top" - about 12NZ$ a day.

I have to agree with their statement that it is "Close to nightlife". In fact, a nightclub shares the building, so don't think about going to bed early at the weekend.

  • Liked — Location
  • Disliked — The terrible attitude of some of the staff
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
4 Thank MillOaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontopbackpackers, Manager at On Top Backpackers, responded to this review, 26 August 2010
Hi, It was unfortunate this person was not comfortable at OnTop .
The Hostel does indeed have a Very Large SunDeck.The measurements of this are 52 metres by 3.2 metres = 166 square metres so too big to be all in one photo.
The kitchen has 5 tables and 25 chairs with a further big table outside with seating around that for a further 12 people .
The Kitchen also has 8 very hot efficient Gas Hobs.
Car Parking is Free outside the Building from 6pm to 9 am If the Backpackers is staying longer he or she is advised to park their car one street back for free, at all times .
The Hostel has been purpose built and great efforts have been made to reduce noiseand we have very few noise complaints .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about On Top Backpackers

Property: On Top Backpackers
Address: Corner Filleul Street & Moray Place, Dunedin, New Zealand
Region: New Zealand > South Island > Otago Region > Dunedin
Bar / Lounge Beverage Selection Free Breakfast
Hotel Style:
Ranked #4 of 44 Speciality Lodging in Dunedin
Price range (per night): $42 - $61
Hotel Class:4 star — On Top Backpackers 4*
Number of rooms: 43
Official Description (provided by the hotel):
Ontop is a purpose built backpackers, 100% compliant to the new earthquake building standard and situated above a cosy cafe & bar located in the heart of Dunedin. We aim to provide the ultimate Dunedin experience for all you young and hip or just plain hip travellers! We have rooms to suit everyone, from dormitories to private rooms with or without an ensuite. You can enjoy the Dunedin sun on our spacious sun deck or come downstairs and try our range of magnificent craft beers over a friendly game of pool or even watch a classic film in our very own stylish cinema! We are only a minute's walk to the city's best bars, cafes, restaurants and shopping. Our friendly staff will share inside knowledge of tours and the bountiful treasures Dunedin has to offer. Whether its roaming the spectacular coastline of the Otago peninsula or exploring Dunedin's array of historical and heritage architecture, with its great central location and excellent facilities, Ontop is a great place to stay, relax and enjoy the Deep South! So come join us and soak up Dunedin's atmosphere! ... more   less 
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