It's my last stop before I fly back home for good after a 2 weeks holiday in NZ. It's a total disaster experience as the lady restaurant manager (working on 23 May 2023, 9pm), was plain rude when I approached her politely wanting to ask her whether the restaurant was still operating since it was late already. She was then holding a tray of empty cups, gave me a stare, and whispered an insincere 'sorry' with a frustrated facial and dashed right past me. Mind you, there was only 1 table of 2 guests in the entire restaurant.

Not wanting to spoil our mood further, I have decided to walk away calmly, be the bigger self, and head to the bar instead. Honestly, it was totally not the busiest day since it's a Tuesday evening, the bartender was so impatient in trying to wait for us to make our orders (we are only ordering 2 drinks my dear), he wasn't helpful in trying to provide alternative (since one of the drinks we wanted is OOS) or wait for JUST another minute for us to look through the short food menu quickly to decide what food we wanted to add on to our order. He quickly decided to push us to the restaurant if we wanted food. Hello? If we were ordering drinks at the bar, why would we want to order bar food to eat at the restaurant? Perhaps we aren't looking too groomed to garner his prestigious service that's why he was pushing us away?

My goodness... this is the worst ever experience I had in my entire stay here. Every other accommodation service staff we have met was friendly, polite, and treats us with loving respect. I honestly do not expect a reputable hotel to have such horrible service.

Late arrival (after midnight) so enquired as to a later check-out. Despite paying full-price for a room that we only used for less than 11hrs they couldn't (wouldn't?) offer us a late check-out without paying a required fee which passed on. Breakfast also expensive at $35 per person (inc. children) so we missed out this. Room clean with expected amenities although a bit nosey in the morning as we were on the ground floor and there were a group of people chatting loudly outside of the room. Bed nice and comfy though, shower water power disappointing. Customer service on check-in wasn't overly welcoming but the female staff member who we checked out with was informative.

Excellent location at the airport. Staff friendly and room clean and tidy. Good services close by but unfortunately they were mainly closed as was Good Friday. Hotel a relaxed atmosphere and breakfast was good. Would stay again if passing through.