The ferry ride itself was fabulous but the captain and his staff were rude and unfriendly. I did 2 trips in 1 day and on both trips observed the captain talk down to customers and be extremely rude when they asked him simple questions. His bad attitude seemed to rub off on the younger staff taking bookings and working on the ferry. I would use the service again due to its convenience and cost effectiveness but would expect to be greeted by a captain who was a bit happier and approachable.