My wife and I used the East by West Ferries today, what a great find. We had four different rides, every one picked up and delivered on time.

We really didn't know what we were doing. We're not that familiar with the area. We wanted to go from Strathmore Park (a Wellington suburb) to Days Bay. We needed to get to Wellington's CBD and from there across the harbor to Days Bay.

First we thought we'd have to take a bus to the CBD, then back again at the end. It turns out we were able to catch the ferry near where we're staying, about a 10 minute walk. It took us to Queens Warf, from there off to Days Bay on the same ferry. Too cool.

Coming back we were able to catch the 12:45 ferry from Days Bay to Queens Warf. We got two hours in Wellington, did a quick Parliament (The Beehive, which was also really good) tour, and then caught the 3:30 ferry back to Seatoun.

The only reason we knew what we could do and how to do was because we got help from a very nice lady in the ferry office named Caitlyn. She responded to an email very quickly and clearly. We also called the office and she answered the phone and helped us some more. Great job Caitlyn

During our ferry rides we got additional help from the boat's deck hand, Katie. Katie was on three of our rides and made sure we knew what we were doing and assured us that we'd be fine.

These two ladies really helped make this a stress free and enjoyable day. That and the quality of the ferry service were much appreciated.

Very efficient service and spot on time for both legs of the journey. Seating inside and outside is very good. Reasonable price. Regular service

We were gifted a family pass for Christmas 2018 which expired in June. With life (which got in the way in 2019 for us) we had no chance to use it before June so I emailed their office explaining our situation and they extended it. This happened again later in the year and they were more than happy to extend it again. Today we used the voucher... no problems at all and all staff, at the ticket counter, at the wharf, on the boat were just fantastic. A must do trip!!