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Review of Ibis Rotorua

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Ibis Rotorua
Ranked #34 of 92 Hotels in Rotorua
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1,121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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RIO DE JANEIRO
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 March 2012

Being a customary guest at Accor hotels, I have choosen Ibis Rotorua during my trip to NZ. A total disaster, the lobby of the hotel smells bad, the front desk attendand was unpolite, Besides being forced to pay for the whole stay in advance, the hotel retained NZ 50 per night to be returned upon departure. The front desk informed this is a normal procedure of Accor hotels, This is not true while I have stayed in at leat 20 Accor hotels before and this has never hapenned,

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
2 Thank EGLERIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk D, Manager at Ibis Rotorua, responded to this review, 28 March 2012
We do have a pre pay guarantee which is a discounted rate, but this is certainly not a forced option but a discounted rate off the current rate of the day that is beneficial to guests that want to guarantee their booking. It is an Accor worldwide policy to take a pre authorisation for all reservations, which is to cover any additional services or products purchased during the stay. This pre authorisation is then returned from the holding account if the guest’s bank once checked out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamworth, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 March 2012

ibis hotels are usually of the same standard. The rooms were clean and well designed. The staff were excellent and very helpful. We were able to use the nearby Novatel spas which was wonderful. There were fiv couples travelling together and we all felt it was great alue for money.
.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnyjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Rotorua

Property: Ibis Rotorua
Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#27 Romantic Hotel in Rotorua
#32 Family Hotel in Rotorua
Price range (per night): $93 - $229
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel Rotorua

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