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“Good basic accommodation”
Review of Ibis Rotorua

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Ibis Rotorua
Ranked #35 of 92 Hotels in Rotorua
California
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good basic accommodation”
Reviewed 15 March 2012

Well-located with a friendly staff. Rooms are smallish, TV reception is poor, and WiFi access is not available in-room. But you want to be out seeing Rotorua rather than spending time in the hotel. And it's nice to be able to return to a clean room with a comfy bed and an adequate breakfast just downstairs.

  • Stayed March 2012, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ImpulsiveTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
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English first
Waiheke Island, New Zealand
Level Contributor
131 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed 8 March 2012

A typical ibis, I have stayed here before so I know the hotel. Nice friendly staff, good breakfast if you let the coach tours clear first. The kitchen turns out a nice dinner at reasonable prices.

Now for the bad news, the management are greedy with their pricing of the internet access in the rooms, $5.10 for 30 minutes. If many smaller places can provide free internet why not a big chain like ibis? They say that they provide ‘free’ internet in the lobby area, correct, but only 15 minutes a day, hardly enough time to read a couple of items on Trip Advisor. Another money grabbing thing that has appeared since I was last there is adding a 1.5% charge to the bill for use of a credit card, this does not leave a nice taste in this customer’s mouth, why not build it into the price up front so customers can compare apples with apples when choosing accommodation options.

A couple of maintenance problems in the bathroom were quickly fixed by the friendly and efficient maintenance staff.

I would stay here again because I have a Advantage Plus Card but will recommend that friends and business contacts check out other options that are less greedy.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk D, Manager at Ibis Rotorua, responded to this review, 12 March 2012
Thanks for your positive comments about our property in regards to staff and our dining options. As for the internet charges and the ability to offer this free, this is something the group is looking into on a worldwide level. Lastly, unfortunately we cannot factor the credit card surcharges into our rates, as not all guests pay for rooms via a credit card, so this would be incurring extra charges that are not warranted. We do have prominent signage and notify guests of these small additional charges which allows each guest the option as to their preferred payment method. Thanks again for taking the time to post your experience and your comments certainly hold validity and help us to continually improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Rotorua

Property: Ibis Rotorua
Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#27 Romantic Hotel in Rotorua
#32 Family Hotel in Rotorua
Price range (per night): $94 - $229
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel Rotorua

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