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All reviews club room polynesian spa lake view large hotel buffet breakfast per day duty manager lobby area new zealand government gardens central location hotel restaurant comfortable stay sulphur smell town centre hot pools eat street
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Reviewed 4 April 2018

The location is superb - you can walk easily to town, the lake front and restaurants. most of the rooms offer could views over the lake.

We were a private group booking of 26 people. The booking process was great - the reservations team were really helpful and accommodating.
However, I think the hotel is overpriced now - the rooms don't justify the cost.
The bar closed at 10pm - which is a large international hotel is poor. People were able to convince them to remain open but this shouldn't have been necessary.

One of the elevators to get to our rooms was always out of service for the duration of our stay (not over a weekend or holiday).

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank ergogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Small rooms, tiny bathrooms with vents which look like theyve never been cleaned in years.
Air con didn’t work and no one came to fix it when we reported it. If you open the windows you get the whiff of rotten eggs which is everywhere in Rotorua.
Comfortable beds.
Breakfasts very basic with the usual mile long queue for the toaster.
Indoor hot pool with pool towels available.
A 15 minute walk to the best bars and restaurants. Five minutes to the lake (very smelly - take a peg)
Some great sights to see in this area (geysers, hot springs and bubbling mud pools) but wouldnt want to stay in Rotorua for longer than 2 nights!

Date of stay: February 2018
Trip type: Travelled as a couple
Thank HellholesLtd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Nice location, with open view over the lake and walking distance to the city centre and to the Eat Street (aka Tutanekai Street) where all the nice restaurants/ bars/ pubs are.
Room almost clean plus it felt a bit stuffy to me; good bath amenities, pillows none to my choice. Staff rather detached, breakfast - overcrowded and average at most.

Fairly good, maybe just a bit outdated.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank jilo_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

The hotel location was good, and we had a nice view of the lake. However, we felt forgotten as we weren't part of a group. Despite there being available rooms (as the 5 groups that checked in after us had not checked in), we were not given rooms close to each other - resulting in splitting our family. Not only not the same floor, but not the same elevator bank! I asked to have the rooms at least near each other, but, no, that was "not possible". When our keys stopped working, they were replaced with simply an "oh". No "sorry for the inconvenience", nothing. I would like to add, however, that the cleaning staff (unlike the front desk) are very friendly and helpful. Too bad they don't work at the front desk. One elevator (of two) was always broken and in the 3 days we were there, we never saw anyone try to fix it. When a group was checking in or out, we just took the stairs. On a good note, as long as you avoided the times the groups were eating, swimming, at the bar.... the hotel was nice. Rooms are the smallest we saw in New Zealand.

Room tip: Views of the lake are nice.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank kjh529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

The room was comfortable with a great view. Breakfast was ok but the service was awful with seemingly no one clearing tables, not a great atmosphere to eat in first thing in the morning. Close to the commercial centre and Polynesian spa

Date of stay: March 2018
Trip type: Travelled as a couple
Thank gloriamundi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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