You would think that 80 or so guests for three days and two nights and at least a years notice would be enough for a venue to get itself sorted out.
There was just nothing really friendly about this venue at all. As far as a camping ground was concerned I would give it 3/10 for location and activities.
Service I would rate at zero.
Most of the problem was from the general demeanour of the owners. I understand that 80 or so guests is a great deal of people but all they had to do to solve most of the problems was to put on at least two more staff, especially at meal times. Ordering a drink was met with drooping shoulders and a sigh ... I was waiting for the proverbial "oh no ... not another customer!"
The general facilities were of a poor standard and the area we spent most of our time as in a group had absolutely no lighting at all apart from the fire we created.
Surely this is an occupational and health standard. Are we really expected to get around a main meeting area with only lights from our cameras.
Considering the huge amount of money spent, the countless hours of exchanging emails and getting no clear responses I can only say that if anyone is considering this venue for a large gathering .. DO NOT.
And to be accused late at night by the ramblings of the owner driving at speed into our camp that we had "stolen" his ipad and that we were all to be searched upon leaving in the morning was absurd to say the least. I was actually hoping he would demand to do that as I was going to call the police and have them sort it out.
I believe he owes our whole family an apology for his boorish behaviour. He is a blight on the tourism industry in New Zealand.
- Official Description (provided by the hotel):
- Mountain Valley Adventure Lodge & Camping Ground is a slice of paradise hidden on the mystical Mohaka River in Hawke's Bay on the Napier-Taupo road. Escape for a while and have an adventure or just relax in our serene setting. There is something for everyone including Rafting, Horse Trekking, Archery, Mountain Biking, Bush Walks, Paintball, Claybird Shooting & Swimming as well as a Bar & Restaurant. Accommodation ranges from self-contained cottages to camping; lodge rooms to cabins. Grab the family or rustle up some friends and come on a true blue kiwi holiday at Mountain Valley! ... more less