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Reviews (2,154)
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All reviewssky city hotelfortuna restaurantbusy hotelfederal streetupgraded to a suitevalet parkingcentral locationnew zealandroom was spaciousthe heart of the citygreat roomchecking outmini barstayed one nightbuffet breakfastqueen streetdicky
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Reviewed 5 April 2018 via mobile

My husband and I stayed the night before driving down South. The hotel is lovely. Staff so friendly, in room dining quick and the food delicious. The room itself which was a king size was spacious, modern, very clean and the bed really comfortable. The hotel is in the same building as the casino so we popped up there for a couple of drinks and a cheeky play on the pokies which was lots of fun. Location wise you are in the heart of Auckland CBD with plenty of cafes and things to do at your doorstep. I highly recommend this place.

Stayed: March 2018, travelled as a couple
Thank Nicki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 6 April 2018

Dear Nicki K,

Thank you for posting a review about your recent stay at SKYCITY Hotel.

The hotel is located in the centre of the city which means a convenient location to many attractions around the city, not to mention the restaurants, activities and attractions at SKYCITY itself.I am so pleased that you enjoyed your stay.

We look forward to welcoming you back in the future.

Kind Regards,

Gemma

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Reviewed 4 April 2018

This hotel is centrally located. The staff very courteous, warm and friendly. The rooms are comfortable and good. We had stayed in the premium room here.
The food outlets in the hotel are good and cater to all types of food especially vegetarian food.

  • Stayed: February 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank radhadyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 April 2018

Dear radhadyu,

Thank you for reviewing your recent stay with us at SKYCITY Hotel.

I am delighted that you enjoyed your stay and that our team was able to help you have an enjoyable experience.

We hope to see you again soon.

Kind Regards,

Gemma

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Reviewed 4 April 2018

This hotel is well located in the heart of Auckland. The rooms are spacious and clean. Good value. Staff at front desk are very helpful. The breakfast was very good but the omelettes made to order were terrible.

Room Tip: Top level and facing the inside
Stayed: February 2018, travelled as a couple
Thank onthemoveBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 April 2018

Dear onthemoveBangalore,

Thank you for posting a review about your recent stay with us at SKYCITY Hotel.

I am sorry to hear about your unfortunate breakfast experience, I will pass this feedback on to the restaurant. I am so pleased that our front desk team were helpful during your stay.

We look forward to welcoming you back in the future.

Kind Regards,

Gemma

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Reviewed 3 April 2018

My husband and I were on a guided bus tour and we stayed here for 3 nights. We were apprehensive about staying at a hotel with a casino, but was pleasantly surprised. The room was spacious and well maintained and the bed was comfortable. The location of the hotel was great. A hop on, hop off bus stop was right outside the hotel. There are a lot of restaurants in the area and the shopping area is within walking distance. When we were there, in early February, there was some sort of market in the drive up entrance to the hotel, so it was a bit crowded. The Sky Tower was right next to the hotel and actually had a entrance to the tower from the hotel. The staff was pleasant and helpful. Our luggage didn't make it with us, but was on the next flight. We notified the concierge and they were very helpful, calling us when our luggage arrived and delivering it in the wee hours of the morning. And directing us to the convenience store across the street for necessities. We would stay there again if we go back to Auckland.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank alpw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 5 April 2018

Dear alpw,

Thank you for posting a review about your recent stay at SKYCITY Hotel.

It can be off-putting for some guests being a casino hotel however as you experienced, the hotel is very much a separate area and once your are on the hotel floors you don't even notice. Unfortunately it happens sometimes when luggage doesn't arrive on the same flight as our guests and we know how difficult it can be so we always do our best to help out as much as possible when that happens.

We look forward to welcoming you back when you return to Auckland.

Kind Regards,

Gemma

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Reviewed 25 March 2018 via mobile

We stayed in a total of 4 hotels during our two week vacation in New Zealand and this one was the best in terms of location and service. The front desk is super helpful and friendly. All staff members we ran into was willing to go the extra mile when we had questions or needed help with understanding logistics for an upcoming tour. Breakfast was also delicious, eggs were not over cooked or dry like in the other hotels and there is a wide variety of food to choose from healthy to hearty. It is centrally located as well, within walking distance to the wharf and many different types of restaurants. You could also walk to a supermarket called Countdown which was the cheapest place to buy water and and snacks before going on a tour, also the best place to buy local chocolate if you want to give that as your presents for loved ones before you leave NZ. Sure the rooms are on the expensive side but I assure you the excellent service and location is worth it! Plus it helps that it is next door to the Skycity Tower which is a must do while in Auckland.

Stayed: March 2018, travelled with family
Thank daym2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma E, Guest Relations Manager at SKYCITY Hotel, responded to this reviewResponded 27 March 2018

Dear daym2013,

Thank you for posting a review about your recent stay at SKYCITY Hotel.

We love getting feedback from our guests that absolutely loved their time here with us. I am so pleased that you enjoyed your stay and we look forward to welcoming you back next time.

Kind Regards,

Gemma

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