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“Room great, breakfast need improvement” 3 of 5 bubbles
Review of VR Auckland City

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VR Auckland City
Ranked #34 of 68 Hotels in Auckland
Brisbane, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Room great, breakfast need improvement”
3 of 5 bubbles Reviewed 4 April 2012

We found this location so handy for catching a bus to the Speedway GP and for access the beautiful Auckland Harbour. Our room was lovely, clean and very comfortable. The staff were helpful and accommodating.

We felt the price was good for the standard of accommodation but we were disappointed in the breakfast.

The price included a continential breakfast. We expected toast with spreads and cereal. What we got was a muffin, oat bar, banana, yoghurt and popper juice. To us this was not a continential breakfast.

We decided to go out & buy breakfast cereal and milk. We kept what was provided as snacks for later. When we returned for the evening to have the muffin with a cuppa only to discover that no muffins had been left for the next days breakfast.

It appeared that because we hadn't eaten what was left in the morning, we didn't get a replacement. Also the bananas for the next day were green! We did contact reception and they provided the missing breakfast items.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Trixie1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerACO, General Manager at VR Auckland City, responded to this review, 6 April 2012
Dear Trixie,

Thank you for your review, I am glad you enjoyed the room.

I am disappointed to hear that the complimentary breakfast was not up to your liking. Please note that we have premium coffee and tea along with UHT milk with all rooms as well (complimentary).

I do agree that Milk and Cereal could be a useful additional to our ever popular continental breakfast, something to certainly look into.

Kind Regards

Udai Sarin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

We stayed at the Auckland City Oaks between 30th March until 2nd April 2012. We had no idea what to expect as we were in Auckland for the Speedway GP and this hotel was one of the closest. What a lovely surprise. We had room 808 and it was great. Very modern and clean. It had a great shower and heated towel rail, which was lovely in the morning to have a warm towel. The kitchen area was well equipped with a dishwasher and washing machine/clothes dryer. The bed was very comfortable and the living area had a TV and DVD player A table and two chairs and a desk with desk lamp. Wifi was available for free in the lobby and for a small fee in your room. A continental breakfast was delivered every evening for the following morning and consisted of a muffin, muesli bar a small tub of yogurt and a banana. All cooking equipment and crockery was sparkling. Wardrobe space was sufficient and a safe was in the room too. The hotel staff were very friendly and had deals with the taxi company and so got good rates for taxi travel. The hotel is in a good location and within walking distance to the main shopping area and the docks. It is very close tot he city tower. There is good literature in the lobby of what to do etc. Auckland is very hilly and so take your runners. All in all, this was the best accommodation we had on the North island. Well done and thank you

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 2 April 2012

The apartment was clean and had everything you need including dishwasher and washing machine. Not keen on the locality in which hotel was based as didn't feel comfortable walking in the area at night. Also found that staff were offhand and unhelpful.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sairfecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerACO, General Manager at VR Auckland City, responded to this review, 6 April 2012
Dear Serfecht,

Thank you for your email, I do appreciate the feedback. Your comments about our Front Office have been taken seriously and I will personally ensure that further training is conducted.

However, one thing that amazes me that our location made you feel unsafe? We are located in central Auckland next door to the Central Police station on busy Hobson Street that is well lit at all times of the day.

Thank you and take care.

Udai Sarin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 2 April 2012

I booked this hotel mainly for the price as we were only staying one night. I booked the one bedroom as I prefer that to suite style rooms where everything is in the same room. Wasn't very impressed - the unit was so small, the "bedroom" had about half a metre of space in which to move around the bed. There was a strong smell when we walked in which made me feel quite ill. We had pre-booked for a parking space - what a joke! A lot of the parking spaces you had to double park! If you got boxed in the receptionist would contact the owner of the other car and ask them to move it, have never come across this in my life! The only good thing was it was close to the casino. The area around it was a bit dodgy though, not exactly the best part of town. I definately would never stay there again nor recommend it to anyone.

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  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank GidgetBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerACO, General Manager at VR Auckland City, responded to this review, 6 April 2012
Dear Gidget,

Thank you for your review, I appreciate the feedback as it helps us improve as a property.

Just a few points that I would like to mention if I may:

1) Our location is in central Auckland and as a result car parking is at an absolute premium. We are actually one of the few buildings that have on-site secure car parking for $20 per night.

2) We are located right next to the Central Police station - our location is as safe as any in Auckland, if not safer...however I do appreciate your comment as this may not have been to your liking.

3) Our smallest rooms are 36SQM studio apartments, perhaps a one bedroom classic could be more to your liking on your next stay with us, these are 40+ SQM.

Take care and safe travels back home.

Udai Sarin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

This was a very nice place to stay right in the middle of the city. Very handy to everything. The studio apartment itself was very clean, modern and well equipped for two people. There were plenty of towels, bed was really comfy and all appliances in the kitchen looked almost brand new. The place is quite small but OK for a couple. It can be a little noisy during the night (especially friday/sat night) but that's the price you pay for staying in town. Breakfast was provided the night before. Maybe a tiny bit more variety with this would have been nice (even a different flavour of muffin !) but it was good enough. Would definitely stay again and recommend to friends/family.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Monika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VR Auckland City

Property: VR Auckland City
Address: 188 Hobson Street, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
#28 Luxury Hotel in Auckland
Price range (per night): $133 - $374
Hotel Class:4.5 star — VR Auckland City 4.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Auckland City Oaks Hotel Auckland Central
Oaks On Hobson
VR Auckland City New Zealand

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