Having dinner with friends in the city & decided we just needed a bed - biggest mistake EVER!
Was booked into a room on the 6th floor, lift wasn't in service (there was no mention of this on the online booking or confirmation). Along with myself & luggage, I had to get mymother with disability up 12 sets of stairs. Walked into the most filthy room, that looked like it had never been wiped down, the bathroom was even worse. It was extremely hot and there was no aircon or fan. There is a bar on ground level, on a Sunday night it was extremely loud until 2.30am. We barely slept and left just after 6am just to get out of the place. Everywhere stank and the carpet looked and felt 100 years old, it was safer to leave shoes on than to touch anything.
I complained to the manager and she basically couldn't care less.She said lifts were out for one week but another permanent guest said it had been out for 3 weeks when we arrived. I am ashamed being from New Zealand and backpackers visiting our country are just treated as money in the door. This dirty place should be condemned.