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“Not as good as expected”
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland Region, New Zealand
Level Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Not as good as expected”
Reviewed 29 March 2012

I stayed here in January 2012 and was excited about the treat of staying in an inner city hotel. While we didn't use the facilities of the hotel, I thought the room was very basic for the price. It seemed a bit tired and cleanliness lacked attention to detail. I think there are far better hotels for your money in central Auckland.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sheridan2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pullman01, General Manager at Pullman Auckland, responded to this review, 12 April 2012
Dear Sheridan2808,

Thank you for your review. I am sorry that you didn’t experience any of our complimentary 5 star facilities whilst staying at the hotel. Spa at the Pullman is a beautiful facility which encourages both relaxation and regeneration and I am sure that you would have enjoyed this 5 star benefit.

With regards to your room concerns, we would have welcomed the opportunity to address these during your stay when we could have rectified the situation to ensure you had an enjoyable Pullman experience.

We hope to welcome you back to the hotel in the future so we can demonstrate our professional service, facilities and hospitality that will make your stay an enjoyable one.

Kind regards,

Rob McIntyre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (440)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, UK
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 March 2012

The Good: fab breakfasts in cafe (an eggs-cooked-to-order station should be copied everywhere), lovely pool and gym, great help when having trouble with our pre-booked transport to airport.

The Bad: check-in was a nightmare; we had booked a Delicious Escapade package from the hotel's own website and the check-in person was clueless and unhelpful about what was included in it - we had to drag out the confirmation email before she relented.

The Ugly: Rooms in the old wing desperately need renovation with tired furniture, a musty smell and noise from the neigbouring rooms (flushing toilets are not a pleasant morning alarm call)

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ap T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pullman01, General Manager at Pullman Auckland, responded to this review, 12 April 2012
Dear Ap-Trip,

Thank you for your feedback. Our buffet breakfast is fantastic for those wanting both cooked and ready to eat options and I’m glad you experienced this.

Apologies for the confusion surrounding your package. We have addressed this internally to ensure that there is no confusion moving forward.

Kind regards,

Rob McIntyre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Romantic Hotel in Auckland
#12 Luxury Hotel in Auckland
Price range (per night): $169 - $396
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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