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All reviews anzac ave breakfast was included good nights sleep comfy bed britomart
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Reviewed 6 August 2019 via mobile

Good location - easy to walk or Uber anywhere.

Room was large and clean but needs some TLC.

One of the worse hotel breakfasts ever - poor choice and to make it worse the buffet was not replenished. Actually left breakfast hungry today - fruit, bacon and pastries all gone (the restaurant was not even busy).

Cheap compared to other 4 star hotels - guess you get what you pay for.

Date of stay: August 2019
Trip type: Travelled solo
Thank Sansom1978
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 21 October 2019

Kia Ora Sansom1978,

Thank you for taking the time to provide us with a review on your recent stay! we hope we get the opportunity to welcome you back soon!

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2019

This hotel blew my mind! It was decked out high star style and class, yet was cheaper than a budget hotel! I paid $90 for what would normally cost me $180-200 night in any other similarly finished hotel. Very impressed. It was clean, tidy, well appointed, had all I could possibly need and the staff were so polite at the reception desk they made it clear if there was anything else I needed it would be provided. The bed was comfortable, clean and warm. The view from the wee balcony looked out to the distant museum one side and the harbour the other. The supplied tea/coffee/bathroom amenities were plentiful, and the room quiet. A large flatscreen tv and free wifi were provided. The room service food from the inhouse restaurant was gorgeous, and great sized portions. I had the Feta and Quinoa burger and the cheesecake for dessert. Both well made, well presented, and delicious!! All in all, I would highly recommend this hotel, especially if you are catching the train to Wellington the next morning ( I was) at the Strand station which is very out of the way, but close to this hotel. Well done Copthorne, I am well travelled and very picky about my stays, and you passed with flying colours!

Room tip: Try not to be placed by the lifts as these are older and quite noisy.
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
Thank Lisabug1964
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 9 October 2019

Kia Ora Lisabug1964

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019 via mobile

Stayed here for two nights while in Auckland. The beds were so comfortable and the shower was a good powerful one! Good WiFi connection, helpful staff and great location with all main attractions within walking distance.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank jegallag
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 9 October 2019

Kia Ora jegallag,

Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon!

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2019

Mediocre welcome after a long day from staff. Parking was a surprise that we should have been made aware of. Well maintained room , comfortable bed with all the basics.
Very convenient location to downtown and the Spark Arena.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank tonyd_was_here
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 9 October 2019

Kia Ora tonydV9357GK

Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon!

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2019 via mobile

My friend and I stayed her for two nights. Room was clean and tidy. Staff friendly and helpful. Breakfast was included which was very unappetising. Can’t say for certain but eggs tastes like they were powdered. Croissants were deep fried! So instead of being light and fluffy, they were heavy and soaked in old oil. Who does that to a croissant lol

The second morning was better cos we asked for poached eggs and also hot milk. So heads up if your having breakfast ask for what you want. Otherwise a good stay

Date of stay: May 2019
Trip type: Travelled with friends
Thank MYSB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 21 October 2019

Kia Ora MYSB,

Thank you for taking the time to provide us with a review on your recent stay! we hope we get the opportunity to welcome you back soon!

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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