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Reviewed 31 July 2015

Stayed on Wednesday night and room overlooked the street. Quite noisy even for mid week. Take earplugs just incase you get a similar room. Ideal for all of Auckland's places you may want to visit. One down side was although near a supermarket (very handy) a lot of homeless people seemed to hang out and begged for money.

  • Stayed: July 2015, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRajKutty, Guest Relations Manager at Best Western President Hotel Auckland, responded to this reviewResponded 1 August 2015

Dear Jill S

Thank you for taking the time to review your stay with us at the Best Western President Hotel. Let me apologize on behalf of our team that your stay did not exceed your expectations. It is our goal to ensure that our guests are fully satisfied and I will pass your feedback to the appropriate departments to integrate them into our future developments.

I hope that you will provide us another opportunity to exceed your expectations on a future visit.

Kind regards

Raj Kutty
Assistant Front desk manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2015

After virtually NO sleep because of outside noise,booked a taxi deal through front desk for our early morning trip to the airport.
"Special Deal" with Taxi company.
Paid CASH to the gentleman behind counter...NO receipt given.
Checked our bill when back home a few weeks later.
"Taxi Deal" charged to our room!!!
Hope the guy behind the reception desk enjoyed our donation!
NEVER,EVER again with this mob.

Room Tip: Stay away from Bungee side if possible
  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JappsDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRajKutty, Guest Relations Manager at Best Western President Hotel Auckland, responded to this reviewResponded 1 August 2015

Dear JappsDad

Thank you for choosing to stay with us at The Best Western President Hotel for your recent visit to Auckland. I am sorry to hear that your visit did not completely exceed your expectations and I apologize for the inconveniences you faced while you were with us.

Our hotel does offer a discounted taxi fare of $65 to the airport through our one of contracted transport operators and I believe that this is what would have appeared on your statement. As I am unable to pull up your reservation I cannot personally verify your bill however if you would check your statement the cash payment should appear there.

We take these matters very seriously and should you wish to further discuss the details of your stay please feel free to contact me directly. I sincerely hope that you will give us another opportunity to provide you with a superior stay.

Kind regards

Raj Kutty
Assistant Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2015

The hotel was a great value. We had the 2 bedroom, 3 bed suite 2 baths which also had a mini kitchen with plates, utensils and a hot water maker. It was situated in the central section of the city. There were plenty of fast food and restaurants within walking distance of the hotel. Airport transportation can be ordered through the hotel. The hotel staff was very courteous and helpful.

  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Leonard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 30 July 2015

Dear Valued Guest

We wish to thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We always appreciate all comments made on our service and product offering. We look forward to welcoming you back again in the near future.


Yours sincerely,

Romeo Liebig
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2015

Great location BUT it was so noisy, couldn't get any sleep, because it was on the busy side of the street. If your looking at the bungy side people are on the ride and the screaming doesn't stop. The location is great as being in the middle of town was perfect for us.

Room Tip: Don't get the bungy side of the hotel as it is very noisy didn't get much sleep other wise it is a great location.
  • Stayed: May 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank 253wayneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 30 July 2015

Dear Valued Guest
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Yours sincerely,

Romeo Liebig
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2015 via mobile

We booked the 2 bedroom apartment for 4 nights, on arrival we discovered power point on side of oven didn't work, seemed they were aware of this but just said to use other side which meant we had to sit jug on top of stove to boil. Room was otherwise comfortable and in a handy location. Only being able to connect one device up to wifi was a bit behind the times.

Stayed: July 2015, travelled with family
Thank Jacky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 30 July 2015

Dear Valued Guest
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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